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“Good location, mediocre value”

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Novotel Brisbane Airport
Ranked #41 of 169 Hotels in Brisbane
Certificate of Excellence
Reviewed 15 January 2014

We stayed at the Brisbane Novotel Airport two different nights, four days apart during a three week family vacation to Australia. The first stay was in two rooms as a family of four under the “Family Extra Room” package. The second time was in a two double room as a family of three after our daughter flew home. We booked directly on-line with the hotel and paid Aus$349 for the two room family package and Aus$219 for the two double.

The Novotel is a standard business/airport hotel, and we got pretty much what we expected. The rooms were close to standard size for a business or airport hotel. Maybe a little smaller than average by North American standards.

Check-in was fast and efficient and the front desk staff were very friendly. I had been under the impression that we were not entirely in compliance with the age limits for our older teen children to use the family rate, but they didn’t seem fussed about it.

The elevators/lifts require the use of the door cardkeys, but we found them particularly difficult to activate. The rooms also had European-style card-slots that require the guest to leave the cardkey in the slot to activate the lights, television and air conditioning. It isn’t a deal breaker and I appreciate the purpose, but they are a little annoying.

My only two complaints are relatively minor. First, the wi-fi rate ($25/day, I think) was so high that we didn’t bother. The standard for business hotels is now that wi-fi is as much a part of the room as towels and shampoo. If there is a nominal charge, I don’t usually comment. But $25 per day seemed pretty outrageous.

My second comment relates to the shower, which had neither a door nor a curtain. There was simply a glass wall that ran about half the length of the shower opening. The rest of the shower was completely open to the bathroom, making it impossible to prevent shower spray from accumulating on the main bathroom floor. Worse, the small “lip” that divided the shower floor from the rest of the bathroom floor was only about half a centimeter high (really just a piece of metal transition strip) which was inadequate to prevent overflow of water backing up from the shower drain.

As a minor point, both mornings there was a fellow who seemed to be some sort of shift manager walking the lobby and greeting people. However, he came across as stern rather than cheerful and seemed generally unapproachable. Maybe we just got him on a bad day.

A second minor point is that the double beds come as advertised. If you’re used to a king, then a queen seems small and a true double makes for an uncomfortable night.

The Novotel is conveniently located near the airport. We had a car both times, so didn’t have to worry about transportation. The free public carpark in front of the hotel was great, although oddly it was set up in a way that seemed to be designed to make it as difficult as possible for guests to get their luggage to and from their cars to the hotel. We appreciate this is not the hotel’s lot and they did give us the option of secured parking in their car park for an additional fee.

The room was clean and modern and fairly standard for airport/business hotels. We booked for the convenience because our daughter had an early flight after the first night and we had a morning (but not particularly early) flight after the second night. Given the room rate wasn’t cheap and partly because of the added charge for wi-fi, I can not give this hotel a 4 out of 5 rating (I only give a 5 out of 5 to approximately 2% of my reviews). Just because of the location, I would likely stay here again and wouldn’t likely spend more than 10 minutes on-line trying to find a better alternative.

  • Stayed: January 2014, travelled with family
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Thank AdvisorKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this reviewResponded 19 January 2014

Dear AdvisorKing,

Thank you for taking the time to write your comprehensive review of your recent stay at our hotel.

It’s great to see that you enjoyed our convenient location, and found our reception team to be both friendly and efficient.

We work hard to ensure that our guests receive excellent value for money and I’m sorry that you did not feel this was the case. Your feedback about our WiFi service and guest room showers is greatly appreciated and I will discuss and review with my management team.

I’m disappointed to hear that you found one of our team members to be stern and unapproachable. This is certainly not acceptable by our standards and I wish to assure you that I will be addressing this with our team.

I do hope you enjoyed your visit to Brisbane overall and we would love to have the opportunity to better impress you on a future visit.

Best Regards,

Alex Penklis
General Manager

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1,122 - 1,128 of 2,270 reviews

Reviewed 15 January 2014

Like the name says, this is right next to the airport. There is no noise, and it is quite new looking and clean. Somewhat pricy it seems, but I admit that I don't know the market here too well.

Staff is quite nice, and there is a shopping center 200 meters away.

I'd stay here if need be for catching a flight, but that's about it.

Rooms are quite small

  • Stayed: January 2014, travelled on business
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Thank WorldTraveller550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this reviewResponded 19 January 2014

Dear WorldTraveller550,

Thank you for taking the time to review your recent stay at our hotel.

I’m pleased you found the hotel conveniently located a short distance from the Brisbane Airport terminals. Our thick double glazed windows always amaze our guests with how quiet the rooms are despite the busy airport surrounds.

Thank you for your feedback about our pricing, room sizes, and restaurant meals; we will certainly take your comments into consideration.

We hope to see you on your next travels through Brisbane.

Best Regards,

Alex Penklis
General Manager

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Reviewed 13 January 2014

  • Stayed: January 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Accorhotels.com
Thank Wayne S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this reviewResponded 19 January 2014

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Reviewed 11 January 2014

Very friendly and helpful concierge service helps counteract the slightly sterile super clean, modern style. Our standard bedroom was smart and the bathroom was stylish with large white soft towels. Very comfortable bed and pillows. Completely soundproof. Simple shampoo, shower gel and soap provided. No luxuries. Mince you get the hang of the set menus available for breakfast- if they don't suit- you can order a la carte BUT prepare to wait a while. We preferred fresh orange juice, a basket if pastries ( 2 croissants, 2 small muffins, 2 or 3 Danish pastries and a piece if toast all arrive nice and warm. The scrambled eggs take even longer. The eggs Benedict with smoked salmon was delicious and enough for two ! Dinner was quite nice too and decent restaurants are further away. It's not far into the city and the swimming pool is amazing with glass sides . You get a great view as you reach the end.

Room Tip: One side overlooks the car park . The other a bit of green and motorway. The first floor is convenie...
See more room tips
  • Stayed: January 2014, travelled as a couple
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1  Thank scenario34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this reviewResponded 12 January 2014

Dear scenario34,

Thank you for writing your detailed review of our hotel. I hope you had a wonderful trip over to Brisbane from the UK.

I enjoyed reading your comments and am pleased to hear you were impressed with our guest rooms and the soundproofing provided by our very thick double glazed windows. Our rooftop swimming pool is unique with the glass panels along the side and I hope you managed some time for a dip.

Thank you for your feedback about our breakfast service; I’m pleased you enjoyed your meals however disappointed to hear of the long wait time. I have shared your concerns with our Executive Chef who will review and address with his team.

I hope you have the opportunity to visit Brisbane again; we’d love to welcome you back to our hotel.

Best Regards,

Alex Penklis
General Manager

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Reviewed 8 January 2014

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Tracy B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this reviewResponded 9 January 2014

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Reviewed 8 January 2014

A clean and organized place to rest you head after traveling around the world. Decent restaurant and bar.The bed was nice and the staff was very helpful. Early check in due to arrivals was not a problem. I will stay there next time i an going thru Brisbane

  • Stayed: January 2014, travelled on business
    • Value
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Thank jterrymills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this reviewResponded 9 January 2014

Dear jterrymills,

Thanks for choosing to stay at Novotel Brisbane Airport. I can see you stayed with us twice over the last month and am pleased you enjoyed both visits with us.

Your feedback is greatly appreciated, especially your comments about our friendly staff. We work hard to provide outstanding service and it’s great to be able to share your feedback with the team.

I note that you plan to stay again and we look forward to welcome you back.

Best Regards,

Alex Penklis
General Manager

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Reviewed 7 January 2014

For those only staying in brisbane one night this is the place to stay!!!!! It is only a $30 (maxi taxi price) ride to the airport. The room is the typical hotel room. We had a few hours to kill in the morning before catching our next flight and there is a pretty big outlet shopping centre within meters of the hotel. It was perfect as usually airport accommodation has nothing to do.

Stayed: January 2014, travelled with friends
Thank 294CourtneyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this reviewResponded 9 January 2014

Dear 294CourtneyB,

Thank you so much for your fantastic recommendation of Novotel Brisbane Airport.

I’m pleased our hotel location was ideal for your early flight out of Brisbane Airport. Hope you managed to pick up a few bargains at the DFO factory outlets.

We look forward to seeing you next time you travel,

Best Regards,

Alex Penklis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Brisbane Airport

Address: 6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Brisbane
#26 Romantic Hotel in Brisbane
#39 Luxury Hotel in Brisbane
#44 Business Hotel in Brisbane
Price Range: £119 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Brisbane Airport 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Ideally positioned as the only accommodation available within the Brisbane Airport precinct, the property is conveniently located in between the Gateway Arterial roads and adjacent to the DFO Shopping Centre. Featuring 157 modern rooms and suites, state of the art conference facilities, restaurant and bar, 24 hour reception and room service, and a large rooftop heated swimming pool. All rooms are stylish and tastefully decorated, offer air conditioning, work desk, mini bar, tea and coffee making facilities and LCD TV. Catalina Restaurant and Bar serves contemporary Australian cuisine and features a stylish bar with separate lounge area. For your relaxation the hotel offers a massage service, gymnasium overlooking the action of the airport, sauna and magnificent roof top relaxation terrace with glass sided lap pool. Explore the nearby attractions like the excitement of Eagle Farm and Doomben Race Courses, the city’s grandest extravaganzas at the Brisbane Entertainment Centre and the exclusive dining and shopping precinct at Portside Wharf and Cruise Terminal. ... more   less 
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Also Known As:
Novotel Brisbane Airport Hotel Brisbane

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