We stayed at the Brisbane Novotel Airport two different nights, four days apart during a three week family vacation to Australia. The first stay was in two rooms as a family of four under the “Family Extra Room” package. The second time was in a two double room as a family of three after our daughter flew home. We booked directly on-line with the hotel and paid Aus$349 for the two room family package and Aus$219 for the two double.
The Novotel is a standard business/airport hotel, and we got pretty much what we expected. The rooms were close to standard size for a business or airport hotel. Maybe a little smaller than average by North American standards.
Check-in was fast and efficient and the front desk staff were very friendly. I had been under the impression that we were not entirely in compliance with the age limits for our older teen children to use the family rate, but they didn’t seem fussed about it.
The elevators/lifts require the use of the door cardkeys, but we found them particularly difficult to activate. The rooms also had European-style card-slots that require the guest to leave the cardkey in the slot to activate the lights, television and air conditioning. It isn’t a deal breaker and I appreciate the purpose, but they are a little annoying.
My only two complaints are relatively minor. First, the wi-fi rate ($25/day, I think) was so high that we didn’t bother. The standard for business hotels is now that wi-fi is as much a part of the room as towels and shampoo. If there is a nominal charge, I don’t usually comment. But $25 per day seemed pretty outrageous.
My second comment relates to the shower, which had neither a door nor a curtain. There was simply a glass wall that ran about half the length of the shower opening. The rest of the shower was completely open to the bathroom, making it impossible to prevent shower spray from accumulating on the main bathroom floor. Worse, the small “lip” that divided the shower floor from the rest of the bathroom floor was only about half a centimeter high (really just a piece of metal transition strip) which was inadequate to prevent overflow of water backing up from the shower drain.
As a minor point, both mornings there was a fellow who seemed to be some sort of shift manager walking the lobby and greeting people. However, he came across as stern rather than cheerful and seemed generally unapproachable. Maybe we just got him on a bad day.
A second minor point is that the double beds come as advertised. If you’re used to a king, then a queen seems small and a true double makes for an uncomfortable night.
The Novotel is conveniently located near the airport. We had a car both times, so didn’t have to worry about transportation. The free public carpark in front of the hotel was great, although oddly it was set up in a way that seemed to be designed to make it as difficult as possible for guests to get their luggage to and from their cars to the hotel. We appreciate this is not the hotel’s lot and they did give us the option of secured parking in their car park for an additional fee.
The room was clean and modern and fairly standard for airport/business hotels. We booked for the convenience because our daughter had an early flight after the first night and we had a morning (but not particularly early) flight after the second night. Given the room rate wasn’t cheap and partly because of the added charge for wi-fi, I can not give this hotel a 4 out of 5 rating (I only give a 5 out of 5 to approximately 2% of my reviews). Just because of the location, I would likely stay here again and wouldn’t likely spend more than 10 minutes on-line trying to find a better alternative.
- Official Description (provided by the hotel):
- Ideally positioned as the only accommodation available within the Brisbane Airport precinct, the property is conveniently located in between the Gateway Arterial roads and adjacent to the DFO Shopping Centre. Featuring 157 modern rooms and suites, state of the art conference facilities, restaurant and bar, 24 hour reception and room service, and a large rooftop heated swimming pool. All rooms are stylish and tastefully decorated, offer air conditioning, work desk, mini bar, tea and coffee making facilities and LCD TV. Catalina Restaurant and Bar serves contemporary Australian cuisine and features a stylish bar with separate lounge area. For your relaxation the hotel offers a massage service, gymnasium overlooking the action of the airport, sauna and magnificent roof top relaxation terrace with glass sided lap pool. Explore the nearby attractions like the excitement of Eagle Farm and Doomben Race Courses, the city’s grandest extravaganzas at the Brisbane Entertainment Centre and the exclusive dining and shopping precinct at Portside Wharf and Cruise Terminal. ... more less
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- Also Known As:
- Novotel Brisbane Airport Hotel Brisbane