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“Dirty dump”

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Quattro on Astor Apartments
Ranked #117 of 138 Speciality Lodging in Brisbane
Reviewed 17 September 2013

The unit was dirty pubic hair and hair that was not mine in the bathroom, mould at the bottom of the shower door, very poor presentation,my staff or myself will never bother to see if this was a one off because i don't think it was.the unit was just to dirty to make it a one of.Ask to see your room first then make a choice to stay or not

Stayed: September 2013, travelled on business
2  Thank ajxBundaberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerQuattro, General Manager at Quattro on Astor Apartments, responded to this reviewResponded 26 September 2013

Thank you so much for your review and the invitation to all future guests to inspect the apartments at Quattro before booking. We welcome this innovation and open the offer to all future requests. It appears that we have missed the mark with your stay and I am disappointed that you did not bring this issue to the attention of our reception staff so we could have the matter rectified for you. The cleanliness of our apartments is important to us and our reviews verify a high level of satisfaction, but that does not mean that our cleaners can not miss the mark. Please be assured that we have taken this matter up with our cleaning staff and will continue to check these issues personally.

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Reviews (139)
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85 - 91 of 139 reviews

Reviewed 16 September 2013

Thoroughly enjoyed my stay at Quattro. Was exactly what I was looking for. Great and ideal location, I will definitely recommend Quattro to others. As we arrived late we didn't really see any Quattro employees however the late arrival procedure was effective at getting us to our room
Thankyou
Ryan Johnsen

  • Stayed: September 2013
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Thank Ryanjohnsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerQuattro, General Manager at Quattro on Astor Apartments, responded to this reviewResponded 26 September 2013

Thanks for your review and comments. The quality and satisfaction of your stay is always important to me and our staff. Thank you again and we look forward to greeting you on yoru next visit.

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Reviewed 11 September 2013

Very clean and comfy. The kitchen was handy to have, with the basic amenities provided, where we cooked breakfast every morning. The furnishings were very modern and safe for my baby sister to crawl around. Enjoyed our stay and would love to come back.

  • Stayed: September 2013
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1  Thank noobzillra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerQuattro, General Manager at Quattro on Astor Apartments, responded to this reviewResponded 12 September 2013

Thank you so much for your review and we are so pleased that you enjoyed your stay. We have worked continually over the last 3 months to ensure that our house keepers maintain a high standard for our guests. More than often it is the misses that always get mentioned, so thank you again and we hope to see you soon.

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Reviewed 11 September 2013

It was beyond our expectations. The apartment was very clean and well kept. The balcony was very big and had a great view. The beds were very comfy and clean.The staffs were very friendly and gave us an early check-in. Would definitely stay there again when we're in Brisbane!

  • Stayed: September 2013
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Thank Thi6020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerQuattro, General Manager at Quattro on Astor Apartments, responded to this reviewResponded 12 September 2013

We are always pleased when guests have had an enjoyable stay with us. It is our goal to maintain a high standard to ensure your stay is memorable. As always we look forward to your next visit and thank you for taking the time to complete this review.

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Reviewed 8 September 2013 via mobile

We needed a room at the last minute and because of the city festivities, most hotel rooms were booked.
We found the reception to be friendly and helpful. The layout of the room nice. The location fine.
To address some of the complaints about the cleanliness... This complex has long stay rentals. The rooms that are not rented out are allotted for short stay guests. The bathrooms have white grout around the tiles. If a room has been rented out by a long stay guest who doesn't clean the bathrooms well, the grout will be forever stained. This is how it appeared to us. I agree it looked dingy, but I think that it was clean.
Even though we don't have any major complaints about this location, there are many good properties in Brisbane and some do cost less with a better location.

  • Stayed: September 2013
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Thank worldtravellers1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerQuattro, Manager at Quattro on Astor Apartments, responded to this reviewResponded 9 September 2013

Dear Middle of the Road, thank you for your review and I note that your rating indicates very satisfied. As advertised our apartments are all short term (not long stay rentals as you suggested), located 7 minutes from CBD, our rates are more than comparative(cheaper than most during the festive) close to Central Railway Station and taxi hold next door-- so 2 to 3 minute wait. We set a high standard with our cleaners and we personally continually check all apartments. As you mentioned bathroom floor tile grout will always stain over time and as noted white is harder to remove any staining, but we are continually working on it. Thank you again for choosing Quattro on Astor and taking the time to complete this review

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Reviewed 24 August 2013

Stayed here for one night. Standard of apartment is very high, well equipped, modern and well maintained. Excellent views across the city (10th floor). Difficult to fault this overall. One small niggle was in the night it was a little noisy from outside (Friday night) which given how high we were was surprising. Roof top pool (too cold for a swim in July) and Jacuzzi (fine), had excellent views. There is also a sauna (didn't use). Reception staff helpful and friendly. Underground and secure parking. It was a short walk to the city centre. Free kangaroo ferry (red ferry with kangaroo) stops by the bridge and worth the 40 minute round trip along the river. Botanical gardens also worth a visit. Unfortunately only a quick visit to Brisbane.

  • Stayed: July 2013, travelled with family
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Thank MKEL09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerQuattro, Manager at Quattro on Astor Apartments, responded to this reviewResponded 26 August 2013

I am happy that you had an enjoyable stay at Quattro. Sorry that the pool heater was not operating for you, but it the heaters are in the process of being replaced now. Thank you for taking the time to complete this review and we look forward to seeing you again soon.

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Reviewed 12 August 2013

I stayed in the penthouse here with some friends who were in town for a hen's night. The apartment was beautiful - very spacious with beautiful high ceilings and a very well equipped kitchen (which we made good use of).

The girl on reception was lovely and very helpful (and understanding after we had an after-hours lock out).

The location was great and the rate for the penthouse was VERY reasonable. I'd recommend it to anyone looking for a convenient place to stay in Brisbane - it's right near the action of the valley, the views are sensational and the staff were lovely.

Room Tip: valley views are beautiful!
  • Stayed: August 2013, travelled with friends
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Thank jessamy104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerQuattro, Manager at Quattro on Astor Apartments, responded to this reviewResponded 14 August 2013

Thank you for your review and we are so pleased that you enjoyed stay at Quattro and look forward to seeing you soon

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Additional Information about Quattro on Astor Apartments

Address: 107 Astor Tce | Spring Hill, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #117 of 138 Speciality Lodging in Brisbane
Price Range: £69 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quattro on Astor Apartments 4*
Number of rooms: 25
Official Description (provided by the hotel):
Quattro on Astor is a boutique complex in the heart of Spring Hill. Just a stroll to Brisbane CBD and in close proximity to the best cafes and restaurants the city fringe has to offer.These modern inner city apartments are designed for style and space with modern European appliances and quality contemporary furnishings, along with open plan living areas that extend out to balconies to take advantage of the stunning city or Valley views. ... more   less 
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