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“Nice, but nothing special”
Review of Jephson Hotel

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Jephson Hotel
Ranked #72 of 157 Hotels in Brisbane
Certificate of Excellence
Brisbane, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice, but nothing special”
Reviewed 20 May 2012

I love Wotif. It gives me a chance to sample a wide variety of good accomodation on a great budget. The Jephson came up on the secret hotel deals and at $129 for a 4.5* hotel was a good deal. The hotel is located not far from the Toowong station although not the easiest place to find. It's also a few train stops from the city, so inconveniently located for tourists or people overnighting for business. The service was pleasant, though nothing to rave about. Rooms are comfortable and all of them have balconies which would be great to enjoy in summer. Highlights of the room are the free in house movies, nice choice of complimentary toiletries and a better than average bar / snack selection. Downsides include limited parking, some kinks in the movie system and housekeeping staff that remove your extra room card from the electrical panel if you leave it there when you go out. All in all, it was a nice enough place to stay, but nothing to write home about and probably not worth the cost if you're paying full price. I doubt I'd stay here again.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cinova B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 30 May 2012
Hi,

Thanks for taking the time to stay and review our property. There are a to few points you make that read as being inconsistent. Firstly, you’ve acknowledged the rate being a good deal, and $129 is our very lowest rate. However you’ve only rated the hotel 3 out of 5 for value. You also comment that we’re located close to the Toowong station (a few stops from the city), but in contrast written inconveniently located for tourist and corporate travellers. Our feedback from our guests is that they love how close we are to the CBD, and transport via city cat, train, taxi and bus is very quick and easy. As for limited parking – we are a 50 room hotel and we have 50 car spaces -agreed limited, but enough parking for all of our guests. In regards to the housekeeping staff removing room cards in the electrical panel, this is a directive from myself. I believe that powering the air-conditioning, TV and lights while guests are not in the room is a waste of precious energy. We do try to minimise wastage within the hotel and I will continue to carry out best practice to meet this end. I’m pleased you enjoyed your stay and we forward to welcoming you back to the Jephson Hotel again in the near future.

Regards,


Tom Blair-West
General Manager
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189 reviews from our community

Traveller rating
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    27
    5
    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
1 review
Reviewed 19 May 2012 via mobile

The pillows and bed let this place down. Everything was basic modern and functional, but the bed and pillows were not comfortable and did not allow a good night's sleep.

Stayed May 2012, travelled as a couple
Helpful?
Thank M20A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 25 May 2012
Thank you for taking the time out to review our hotel. We have implemented a pillow menu which is located beside the bed in each guest room, as we do understand guests have differing opinions in relation to pillow preference. We’re sorry you missed this during your stay .

We also appreciate that guests do have different preferences in regards to the firmness of the bed. We are looking to implement a mattress topper to all hotel beds in the near future. We do appreciate your feedback and rest assured we are always trying to improve our property to ensure a great guest experience.

Regards

TBW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2012

Recently stayed at the Jephson Hotel at Toowong in Brisbane. It is only a few mins from the CBD and is on the door step to great restaurants and night spots. The room I stayed in would be great for the corporate traveller with kitchen facilities, lounge room with TV, generous bedroom with TV on the wall and a great bathroom with washing machine and everything you need. With all modern fittings throughout, I was very impressed with this hotel. The brekkie was good too. I would recomend this hotel for a corporate traveller or for couples having a night away.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 14 May 2012
Thank you for the feedback. We are pleased that you have enjoyed your stay and we look forward to your next visit.
Kind Regards
TBW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
177 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 4 May 2012

Being locals we didn't stay at the hotel but took our friends to the restaurant for dinner to celebrate their wedding anniversary. The menu selection hit the mark with an excellent choice of meals. We were amazed at the menu choices, this was truly one of the best meals I have ever had, five star all the way. From entre to desert truly fantastic. I had the twice cooked duck, it was positively delicious. The creme brulee with citris salad is the best i have ever had! Prices were very reasonable staff were very polite and helpful, Mitch even greeted our friends with a congratulations for their anniversary. Try the Jephson for dinner and you will not be disappointed.

  • Stayed May 2012, travelled with friends
    • Value
    • Service
Helpful?
1 Thank GulliverBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 7 May 2012
Thank you so much for your review. It is really nice that being local Toowong residents that you have chosen to dine with us. Our Executive Chef is extremely passionate about her profession and is always reviewing our menus and providing the best fresh produce available for our menue items. The twice cooked duck is very popular and by your review obviously a winner.
Our restaurant Manager Mitch, will always ensure any details of a guests dining experience are met, and again we thank you for acknowledging his contributions to the overall experience you and your friends have had. Once again thank you for taking the time to write your review.

Regards

TBW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 April 2012

The position of the hotel is great. Close to shops and public transport. The breakfast was great. They even had a cappucino machine and cappucinos were included in our free breakfast offer. When I had to leave too early for breakfast the next morning, they brought some fresh fruit and yoghurt up to the room at night time, so that I could have some breakfast before I had to leave. The service was perfect.

Room Tip: We booked a twin room, but were given a Queen size bed. Since we arrived at midnight we had to wake...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnfoR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 25 April 2012
Thank you for taking the time to review us. We’ve only recently offered the early bird breakfast, from past guest feedback. It’s pleasing to see it’s been well received. We’re happy you enjoyed your stay with us and that our team looked after you. We look forward to welcoming you back to the Jephson Hotel.

Regards

TBW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 17 April 2012

This hotel is in a great location if you need to spend time at UQ St Lucia campus. In easy reach of good selection of restaurants of all meals, the shopping centre, and public transport. The are variously sized rooms which are clean and while a little soulless in their modern style, they are very comfortable. Beds are good, AC is good, TV works. Love being able to get a little fresh air through the balcony door and some rooms have windows that open in the bathroom. I've stayed three times in a year and last time the girl on reception smiled and said "welcome back". I like that. Getting the free wi-fi sorted out in the restaurant will be great (code didn't work last time) and as others have suggested, free wi-fi in the rooms would be fabulous.

  • Stayed March 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eagertogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 21 April 2012
Taking time out to rate us is always appreciated ,so we thank you for that.
We are fine tuning the wi fi in the restaurant and we apologise for this inconvenience. You are right about our location we are the perfect place to stay when conduting business at UQ or the Wesley Hospital. Guest recognition is very important to us so we do make that extra effort. So thanks once again for choosing to stay at the Jephson.
TBW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pomona, Australia
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 8 April 2012

Lovely modern hotel. In a busy area but very quiet. Bed very comfy.
Wi-Fi in the rooms would make it perfect.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jephson Hotel

Property: Jephson Hotel
Address: 63 Jephson St | Toowong, Brisbane, Queensland 4066, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #72 of 157 Hotels in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Jephson Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
A stylish boutique hotel situated in Brisbane’s inner west, the Jephson Hotel brings to Toowong a versatile accommodation option for business, travel and leisure. Located in convenient proximity to the city centre, Jephson Hotel offers a range of contemporary, sophisticated accommodation options, from fully furnished standard rooms with en suites to a luxury three bedroom penthouse. Complemented by modest and attentive service, Jephson Hotel also features facilities to make your stay as comfortable as possible, including a rooftop terrace, function and conference rooms, and free in-house movies. If looking to wine and dine, Jephson Hotel also caters to your needs with J's Restaurant and Bar. Secure car parking is offered to Hotel and Restaurant guests complimentary. The Jephson Hotel offers many transport option. Train, Bus, Taxi and Citycat are all within meters of the hotel, opening up quick and easy access to the CBD, South Bank, Suncorp Stadium, University of Queensland and the Wesley Hospitalre With all this, why stay anywhere else? ... more   less 
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