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“Mediocre”
Review of Jephson Hotel

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Jephson Hotel
Ranked #79 of 160 Hotels in Brisbane
Certificate of Excellence
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Mediocre”
Reviewed 27 April 2013

Stayed here for business, and although it was adequate, it most certainly wasn't 4.5 stars. It was like a nice motel. Ok for a business trip, but don't expect 4.5 star quality and then you won't be disappointed.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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194 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Any
English first
Brisbane, Australia
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 March 2013

I booked our one night stay through Last Minute. The Jephson was rated 4.5 stars. The location was good but I was so disappointed with the room. It was "adequate" no more no less. For 4.5 Stars I expected much, much more. There is no way this could be classed at 4.5 star rated. No extras not a single movie on the supposedly free channels was worth watching. The Hotel was a glorified motel room!
For cleanliness, the the tiled bathroom floor needed a good scrub and the extractor fan did not work.

We could not access the restaurant for breakfast until 8am. I was served the worst cup of coffee I have ever. I had asked for a double shot but the coffee was so weak I returned it to the waitress who gave it to the "barista". This member of staff had not served me a replacement coffee 20 minutes later when I had finished my meagre breakfast.
When I cancelled my coffee and walked out, She was belligerently polite. I would never return to the Jephson.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hurddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast, Australia
Level 6 Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 23 February 2013

Nice room, though quite noisy with traffic noise. Close to restaurants, transport etc so is good that way.
The breakfast was yummy but the service was a bit slow.
Free parking is great - safe and secure.
I would stay there again.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greenjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 26 February 2013
Thank you for your review. Breakfast at Js Restaurant, what a perfect way to start your day. Good value and great food, delays we do experience delays when guests arrive for breakfast at the same time. We do apologise for this, but very pleased all the same that you enjoyed the breakfast. We are centrally located to many fine restaurants and eateries and of course our own restaurant which is open for Dinner 6 nights a week.
One of our many points of difference is that we do offer all our hotel guests complimentary free parking with the option of secured parking also. The hotel is located on a corner block we do have thicker glazing on all our external glass which does minimise noise.
Again we are pleased that your stay was a good one and we look forward to seeing you again.

Kind Regards

TBW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taree, Australia
Level 6 Contributor
198 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 11 February 2013

We paid $179 which included a continental breakfast in the cafe downstairs. We had a beautiful room with a large balcony and a huge bathroom with an excellent shower. The hotel is located in an inner Brisbane suburb with a train and ferry service to the city nearby. A rather dated shopping centre which included David Jones is 100 metres away. Staff were very friendly and free parking in the basement was a bonus. I will certainly stay here again when I'm next in Brisbane.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank WandaSandhills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 25 February 2013
Thank you very much for the positive review. We do believe we offer great value for money and the bed and breakfast packages are no exception. The local shopping centre has recently unveiled the new refit of David Jones and there are many specialty shops in the centre also. We are centrally located to awesome transport options with easy access to the University of Queensland and the Wesley Hospital.
We are very pleased you enjoyed your stay with us and we look forward to welcoming you back soon.

Kind Regards

TBW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne
Level 4 Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 December 2012

Jephson hotel is perfectly situated two minutes walk from train station and shopping centre, and just a few more minutes walk took us to the Regatta City Cat for a pleasant scenic travel into Brisbane. Our room was spacious and spotlessly clean with lovely bathroom. We enjoyed breakfast, which was beautifulluy presented, in the bright and well laid out restaurant. The staff were all helpful and friendly and very speedy check in check out. It was so easy to get the train straight from the airport to Toowong station and walk the 100 yeards or so to the hotel. There is plenty of free parking too. We stayed four nights and found it excellent value and a really comfortable place to stay. Will definitley stay again.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chappyMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 19 December 2012
Thanks very much for taking the time to review the hotel.
Our location, as you mentioned is perfect for those guests requiring quality accommodation near Suncorp Stadium, The University of Queensland and the Wesley Hospital. Over the last two years the Jephson Hotel has become the preferred hotel for visitors attending the many functions and weddings venues located in the western suburbs.
We are excited to say that we have a new Executive Chef leading the kitchen brigade and he has revamped all menus from the Restaurant to In-Room Dining giving a much broader menu choice than before. From when you first arrive at the Jephson Hotel to check out, we like to keep it all simple and make the process of checking in and out as simple and hassle free as possible, allowing you more time to enjoy the accommodation and the restaurant and bar.
Access to CBD is very easy an the City Cat is a great way to access the University of Qld, South Bank and the Brisbane CBD.
Who doesn’t love free parking, free Wi-Fi in the public areas and free in-house movies!
Thank you for your review and we look forward to welcoming you back to the Jephson soon.
Regards

Tom Blair-West
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 December 2012

I recommend the Jephson for any traveller, especially the King Spa Room that I had, the spa bath was beyond awesome after a long day of driving, very relaxing. The receptionist was friendly and the check-in was processed without a hassle. Free parking was a definite bonus and its secured at night. The room was clean and the furnishing very nice, it had a nice balcony as well.

My only "suggested improvement" would be to have the air-con running prior to a guest arriving, though I do appreciate that this is an added cost to the hotel. It was a particularly hot day when I arrived and the room took a while to cool down.

I'd definitely return here - its a great hotel if you want to be close to the City but not right in the heart of it.

Room Tip: Get the spa room!!
See more room tips
  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skishlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 19 December 2012
“loved It” is what we like to hear, so thanks for your kind words.
The King Spa room, like all our rooms have good sized furnished balconies giving you that additional Jephson experience. We are pleased to offer our guests free, secure car parking. Parking costs in the Brisbane CBD vary from $25 - $45 per day. This is a cost that most guests don’t take into consideration when they book our competitor hotels. It’s a great selling point for the Jephson.
In regards to cooling the room prior to arrival, while it’s a great idea that would be well received, we’re an eco-friendly property and we’re really trying to minimise our carbon footprint. We are pleased you enjoyed your stay and we look forward to seeing you again in the future.

Regards

Tom Blair-West
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 November 2012

I stayed there for just the one night .. WISH IT WAS LONGER ! Hotel was Modern and has a great set up . Quite Surroundings with a shopping centre close by ! i stayed in a Queen room on the 4th floor, great comfortable bed with TV set up right in front , Balcony as well with suburb Views ..

The staff were amazing , I wish i just got there names to thank them ! check was a breeze so was check out .. don't bother getting a city apartment .. only short walk to train station and cab only 15 dollars ..

Think it will be one of my main hotels to stay in Brisbane !!

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnnieleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomB007, General Manager at Jephson Hotel, responded to this review, 19 December 2012
Hi Johnnie
Thanks for your review. The hotel, as you mentioned is located in the Toowong retail hub, and very close to the Train Station that’s only 3 stops to Brisbane CBD.
The Reception team try to ensure a smooth and hassle free transition both at check-in and check-out, and the more time you spend relaxing in the hotel the better we feel. It’s all about convenience, and the Jephson Hotel has it all.
Thanks again for your kind words.

Regards

Tom Blair-West
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jephson Hotel

Property: Jephson Hotel
Address: 63 Jephson St | Toowong, Brisbane, Queensland 4066, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #79 of 160 Hotels in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Jephson Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
A stylish boutique hotel situated in Brisbane’s inner west, the Jephson Hotel brings to Toowong a versatile accommodation option for business, travel and leisure. Located in convenient proximity to the city centre, Jephson Hotel offers a range of contemporary, sophisticated accommodation options, from fully furnished standard rooms with en suites to a luxury three bedroom penthouse. Complemented by modest and attentive service, Jephson Hotel also features facilities to make your stay as comfortable as possible, including a rooftop terrace, function and conference rooms, and free in-house movies. If looking to wine and dine, Jephson Hotel also caters to your needs with J's Restaurant and Bar. Secure car parking is offered to Hotel and Restaurant guests complimentary. The Jephson Hotel offers many transport option. Train, Bus, Taxi and Citycat are all within meters of the hotel, opening up quick and easy access to the CBD, South Bank, Suncorp Stadium, University of Queensland and the Wesley Hospitalre With all this, why stay anywhere else? ... more   less 
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