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Jephson Hotel
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Reviews (201)
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All reviewstoowong villagelarge shopping centretrain stationboutique hotelclose to shopshandy locationrooms are cleanshort walkpublic transporttop floorgreat place to staychecking ineasy accesscar parkthe riverbalconycity
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141 - 146 of 201 reviews
Reviewed 1 September 2013

This was our second stay at this hotel. Our first stay in July was great and we were impressed with the cleanliness of our room and service of the staff. The location is extremely convenient for public transport to events at Suncorp stadium or QPAC concerts at Southbank. This time however, we had a few possibly trivial issues, which dampened our good impression of the place. When you stay at a four star hotel, you expect four star service and facilities. First up, we had an issue with the lack of linen for the fold out couch and the bathroom wash basin plug was missing ie(torn out). Then we found our security safe was unusable, and the reception staff were unable to get it working. We also had issues with the room not being properly serviced (mini bar not replenished and floor not vacuumed or bathroom floor mopped). We made a list, approached management on checkout and our issues were taken seriously. Following our visit, we received a phone call from the general manager who was very apologetic, and explained that the weekend staff were different to the weekly staff and that she would certainly address our concerns. She thanked us for bringing these issues to the hotels attention. We were very pleased with the respect and follow up concern for our issues shown by the hotel management. We will definitely be staying there again because we are confident that the hotel management are genuinely interested with keeping up their high standards. I also have to point out that we stayed there with two other couples, in two other rooms on the same floor. They had no issues at all with their rooms or the service, and they absolutely loved the place. I think in the end, we were just a little bit unlucky.

  • Stayed: August 2013, travelled with friends
    • Value
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1  Thank william v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgina T, General Manager at Jephson Hotel, responded to this reviewResponded 3 September 2013

Hello William

Great hearing from you and thank you for your feedback.

I am pleased to say we have plumbers and handymen in this week fixing all the problems you had. This feedback was very valuable and if we don't hear what's wrong, we don't know how to fix it.

We look forward to seeing you again soon.

Kind regards
Georgina Terepai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2013

I stay at the Jephson on business. Love the friendliness of the staff. There's easy checkin even if its late at night. Rooms are very clean and modern. Close to Toowong Shopping Village and the train station. Have not eaten in the restaurant yet even thou I have stayed many times....totally in love the choice of restaurants so close by.

Stayed: August 2013, travelled on business
Thank WonderWoman1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgina T, General Manager at Jephson Hotel, responded to this reviewResponded 1 September 2013

Hello

Thank you so much for your great feedback. We enjoy looking after fantastic guests like yourself.

We look forward to seeing you again soon.

Kind regards
Georgina Terepai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2013

Located in Toowong it is just a short walk down to the river as well as to the Toowong Village mall. There is a restaurant on the ground floor which is quite good.
My room was spotless, spaceous, well equipped and especially the bed was good. Slept like a baby. Mini Bar/Coffe Tea all there and they have rooms/appartments with balcony, which might be interesting for the smokers.

  • Stayed: August 2013, travelled on business
    • Value
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Thank Benson1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgina T, General Manager at Jephson Hotel, responded to this reviewResponded 1 September 2013

Hello Benson

Thank you so much for your great feedback.

We are glad you enjoyed your stay and we hope to see you again.

Kind regards
Georgina Terepai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

We have stayed at The Jephson Hotel over ten times and the hotel never fails to impress, the rooms are quiet and clean, modern and well maintained. The stand out point for the hotel is the reception staff, always helpful and will go the extra mile when needed. This last stay saw guests we had arriving hours before us and they were made to feel very welcomed and were set up in a room very early in the morning with no fuss.

Room Tip: Twin bed or king bed rooms are good, smaller rooms (eg 101) good for single guests.
  • Stayed: August 2013, travelled with friends
    • Value
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Thank LuckyWoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgina T, General Manager at Jephson Hotel, responded to this reviewResponded 19 August 2013

Hi Lucky

Thank you so much for your response and it's great having you back.

We enjoy having lovely guests like yourself and we also enjoy your Facebook comments.

Please come and say 'hi' next time you are in town.

Many thanks

Georgina Terepai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2013

Stayed here recently for work. Good prices, great service. Good sized rooms. quiet location. free parking included. breakfast downstairs was included and was nice. Would stay here again and would recommend this hotel to everyone.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 30daysinNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgina T, General Manager at Jephson Hotel, responded to this reviewResponded 19 August 2013

Hello

Thank you so much for your response. It's always great to hear wonderful feedback and we hope to see you again soon.

Kind regards

Georgina Terepai
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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