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“Good, but too expensive”
4 of 5 bubbles Review of Hilton Brisbane

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Hilton Brisbane
Ranked #20 of 157 Hotels in Brisbane
Certificate of Excellence
Sydney, Australia
Level Contributor
120 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good, but too expensive”
4 of 5 bubbles Reviewed 23 November 2013

The Hilton in Brisbane is wonderfully located, right on the Queen Street Mall, and the design is fabulous with the massive atrium; but where do they get off with their prices. It cost me $385 to stay one single night at, with no included breakfast or Internet. Everything else is top shelf, but I just cannot believe that the price justifies what you are getting.

I will be going back to using the many apartment options available at less than half the price of the Hilton.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dvd_blah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this review, 26 November 2013
Dear dvd_blah

Thank you for taking the time to write about your recent experience at the Hilton Brisbane. It is with regret that I read that you believed the price for your stay to be too high. Hilton offers many great deals throughout the year best found on our Hilton.com website. We do hope you reconsider staying with us in future and enjoy the many services we provide which define the difference between the apartment options and this hotel.

Kind regards,

Theo Veenboer
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,230 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (375)
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English first
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 November 2013

The Hilton lived up to its brand providing exceptional service during my overnight stay. Other than the hot water occasionally cutting in and out, the experience was faultless. Greeted by maccarons and fresh fruit in the room, the room was functional, clean, quiet and comfortable, with space to work. The Executive lounge was welcoming and a wonderful experience.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this review, 26 November 2013
Dear Kelly B

Thank you for your insights on Tripadvisor. It is great to read that you've enjoyed our executive room product and services. We look forward to welcoming you back again soon.

Kind regards,

Theo Veenboer
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, NSW
Level Contributor
230 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 21 November 2013

Loved the decor and the room was really nicely equipped and appointed. Ideally located for doing business in BRisbane CBD and helpful staff. All in all, other than a gym with not enough equipment for the demands of all the business fitness crowd looking to get their fitness done at 6AM it was good value and a positive experience.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Craig_Tapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this review, 26 November 2013
Dear Craig_Tapper

thank you for your brief review on Tripadvisor about your recent stay at the Hilton Brisbane. Our location is indeed a great advantage when you need to perform business in the CBD.

We look forward to welcoming you again soon.

Kind regards,

Theo Veenboer
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
115 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 17 November 2013

Perfectly situated in heart of CBD on Queen Street Mall. Spacious, clean rooms and friendly, attentive staff. Nice Executive Lounge and Lobby bar. Reasonably priced. I especially liked location on Queen Street Mall for casual dining, shopping, and people watching. Brisbane is a walkable city, walked daily to meetings at Convention Center and all,along river to Southbank and Eagle Street Pier. My only complaint was slow service at the Lobby Bar one night.

Room Tip: Ask for a river view
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMGIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this review, 18 November 2013
Dear JMGIII

Thank you for posting your comments about your recent stay at the Hilton Brisbane on Tripadvisor. It is great to see your comments about the level of attentiveness encountered from our team. Our location in Brisbane is indeed second to none when utilising the many facilities available around the CBD. It is a shame that your stay was slightly marred by slow service in the bar and I will redress your comment to the relevant department head to ensure this is addressed.

We look forward to seeing you again soon.

Kind regards,

Theo Veenboer
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
4 of 5 bubbles Reviewed 14 November 2013

As mentioned, the Hiltons need some light entertainment in the lounge/bar area. The rooms are clean, with good quality bedding. the Executive lounge staff are one of the best we have experienced. We would highly recommend the Brisbane Hilton Hotel with all our business associates and friends.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Leslie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this review, 18 November 2013
Dear Leslie C

Thank you for taking the time to fill out one of our guest surveys and post your comments onto Tripadvisor. It is with pleasure that I read your remarks on our executive lounge. We have a proud team in the lounge and they will very much appreciate your sentiments.

We look forward to one day welcoming you back.

Kind regards,

Theo Veenboer
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 11 November 2013

I recently stayed in Brisbane on Business and picked the Hilton for location. Great location and really appreciated being able to walk everywhere. The room was very modern and quite large. It felt very new. Love the white bedding and the amenities. You can tell this is a refurb from the large rooms and large floor fooprint. Only downside is the fact that it doesnt feature free internet! Based on that the hotel was quite good.
Waht really made it outstanding was the serviece form the front desk team. I was greeted by Mandy (hope that is correct) and she was extraordinary. She was empathetic and smiling. When I asked for dinner suggestions, she was well versed and was able to send me to the perfect place. I had also made a mistake on my reservation which they promptly organized. Akll in all a great stay and I will be back.
Restaurant was also great, with a nice selection of wines, food and overall great feel!

Room Tip: Free wifi in the lobby.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pdittay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this review, 18 November 2013
Dear Pdittay

thank you for your review about the Hilton Brisbane on Tripadvisor. It is great to read that you enjoyed your time with us during your business trip and see your appreciation for the comfortable bed and amenities. I must point out that we now do provide complimentary internet in our public areas but that internet in the guest room still indeed carries a charge for the high quality and high speed options available.

It is great to read your comments about our front desk and restaurant team members. Rest assured that your sentiments are shared among these department and very much appreciated.

We look forward to welcoming you again soon.

Kind regards,

Theo Veenboer
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brisbane
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 November 2013

wow! ive stayed at the hilton a couple of times when i just want to relax and know that i will have a good night sleep. the place is so lovely, everything is nice and clean. although i didnt get a chance to use the pool and the facilities there i still loved the place. the prices are a bit expensive for such a small room, i would of loved free wifi in the rooms but that didnt bother me that much. overall i loved the place and i would stay here again.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank bieh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this review, 18 November 2013
Dear Bieh T

Thank you for taking the time to write a review on Tripadvisor. Your insights are very much appreciated. It is good to see that you loved the hotel and that you are planning to stay again in future should the opportunity arise. Hopefully you will be able to try the remainder of our facilities on that occasion.

Kind regards,

Theo Veenboer
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Brisbane

Property: Hilton Brisbane
Address: 190 Elizabeth Street, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Brisbane
#15 Business Hotel in Brisbane
#15 Romantic Hotel in Brisbane
#20 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Brisbane 5*
Number of rooms: 321
Official Description (provided by the hotel):
A Brisbane icon, Hilton Brisbane is located in the heart of the city, on the ‘Paris-end’ of vibrant Queen Street Mall. The hotel features modern accommodation, award-winning dining, newly refurbished leisure facilities and 2500 sqm of purpose built space designed specifically for meetings and events. Choose from a selection of well-appointed guest, deluxe or executive rooms, or luxury suites which have been designed with each and every guest’s comfort in mind. Book an executive room or suite and enjoy access to the exclusive Executive Lounge which features continental breakfast, refreshments throughout the day and evening drinks and canapes for you to enjoy. Meet and do business in one of the 19 flexible meeting and conference rooms which have been coupled with leading-edge technology, ideal service and attention to detail. The hotel is also equipped with a Business Centre where all of your business needs can be met. Swim some laps in the newly refurbished outdoor heated swimming pool, play a game of tennis on the city’s only tennis court, overlooking the city or squeeze in a workout in the Fitness Centre. Go on a culinary journey in the hotel’s award-winning restaurant - Vintaged Bar + Grill - which showcases the best of Queensland’s world-class produce and features unique and modern dining spaces as well as a boutique wine list. Whether it’s for business or pleasure, Hilton Brisbane offers contemporary design that fulfills comfort and style, outstanding facilities and exceptional service. It is a must for both domestic and international guests and Brisbaneites alike. ... more   less 
Reservation Options:
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Also Known As:
Hilton Brisbane Hotel Brisbane
Hilton International Brisbane
Brisbane Hilton International

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