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Hilton Brisbane
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Reviews (2,606)
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All reviewsthe executive loungequeen street malldiamond memberelizabeth streetlobby bardirect accessconcierge staffbreakfast buffetexcellent locationthe heart of the citycentral locationbusiness tripvalet parkingthe riversouth bankatriumwintergarden
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Reviewed 4 December 2013

This hotel has almost everything you would expect of a Hilton Hotel. The building itself is amazing and the room as comfortable as is possible. However, I expected just a little more for the very high cost of the room. In particular, I found the breakfast service to be slightly lacking, with certain staff appearing less than enthusiastic in trying to make sure guests had everything they needed. It was often difficult to catch their attention and when it was , service was provided reluctantly and without a smile. In addition, on one occasion I requested a wake-up call which did not happen. I also had to ring down to concierge as my luggage took so long to reach my room after check-in and I was in a hurry to get to the Gabba. Finally, my key card was inactivated during the middle of my stay which meant returning to the lobby after getting to my room following
a long day in the sun. I stayed at the cheaper Melbourne Hilton last xmas, and I m afraid the Brisbane comes second.

  • Stayed: November 2013, travelled solo
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Thank dvdand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this reviewResponded 5 January 2014

Dear dvdand,

thank you for your thorough review on Tripadvisor about your recent stay at the Hilton Brisbane. It is with regret that I read that your breakfast experience did not match your expectations and these sentiments were conveyed to our breakfast team to improve upon. There were another number of oversights which should not have happened and I do apologise if these had a negative impact on your experience. As what seems a loyal Hilton guest, we do hope you trust us to adjust our services to ensure consistency in delivery is achieved and we would look forward to welcoming you again in future should you be travelling again to Brisbane.

Kind regards,

Theo Veenboer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

Had the pleasure to stay here, and what a surprise... Not your usual Hilton, staff are friendly and helpful, rooms are clean and modern, beds very comfortable with enough pillows... Located in the centre on Brisbane everything is on the doorstep... Will definitely be returning!

  • Stayed: November 2013, travelled on business
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Thank goundar-morton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this reviewResponded 5 January 2014

Dear tomwmorton

thank you for your brief response on Tripadvisor about your recent stay in Brisbane. It is great to read that your expectations were met and very nice to hear that you aim to return to our hotel in future. We look forward to seeing you then.

Kind regards,

Theo Veenboer

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Reviewed 4 December 2013

From the moment you arrive, you know you have arrived at a Hilton. The main reception lobby is awe-inspiring and jaw dropping when you realise the shear size of the hotel from the groud up. I stayed on the 14th floor and have to say my nerves were shot after two nights at the hotel. Not that I am hugely afraid of heights, but on the 14th Floor and having to take a glass-fronted elevator everytime will make the hairs on the back of any person's neck stand up.
But nothing a quick drink at their impressive bar wont cure! The room was spacious and comfortable, had a fantastic nights sleep in their bed! And how convenient you have a direct elevator access to the Elizabeth Street shopping arcade from the hotel.
Will definately return to the Hilton on my next trip to Brisbane.

Room Tip: A bit scared of heights? Ask for a room on floors 3 to 8 max then!
  • Stayed: November 2013, travelled on business
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Thank MonicaVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this reviewResponded 5 January 2014

Dear MonicaVW

thank you for taking the time to write about your experience at the Hilton Brisbane. I can understand your sentiments about our lifts; they are quite the experience in the open lobby. Our rooms go from level 9 (with 6 being the "ground floor") to level 26. Lower rooms can be requested, but we can also assist getting you to the floor with an enclosed elevator if ever that may be needed. Good to see that you were able to enjoy our bar and that the room was to your liking. Hopefully we'll have the opportunity of welcoming you again should you visit Brisbane in future.

Kind regards,

Theo Veenboer

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Reviewed 3 December 2013

We have just spent two nights at this hotel and we would definitely recommend it. The location is fantastic, close to the train station and all the shops and malls. The hotel staff were very helpful. The rooms were simple yet very comfortable and quite large compared to some hotels rooms we have stayed in recently.

  • Stayed: November 2013, travelled as a couple
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Thank Mandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this reviewResponded 5 January 2014

Dear Mandy B

Thank you for taking the time to write about your stay on Tripadvisor. We very much appreciate your kind insights into your experience and hope to welcome you again should you next visit Brisbane.

Kind regards,

Theo Veenboer

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Reviewed 2 December 2013

The Hilton Brisbane is in a terrific location for exploring this great city - right in the middle of the CBD and superbly situated for shopping, restaurants and sightseeing. The lobby/check-in is on an upper floor, but don't let that deter you as the advantages (nice bar and seating areas are adjacent to the check-in) outweigh the disadvantage of an extra elevator trip.
The rooms are spacious, clean and as well appointed as you'd expect with an upper tier chain hotel. If you're an HHonors member, the club room breakfast on the top floor is a top Honor indeed. Staff are friendly, helpful and top rate.

  • Stayed: November 2013, travelled solo
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Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoVeenboer, Director of Operations at Hilton Brisbane, responded to this reviewResponded 5 January 2014

Dear jcwaller

Thank you for your insights on Tripadvisor. We are indeed very privileged with our central location in Brisbane and it is great to see that you were able to enjoy this attribute fully. Thank you also for your kind words about our team members; such comments are very much appreciated. We hope you will chose the Hilton Brisbane again should you visit Brisbane in future.

Kind regards,

Theo Veenboer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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