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“Hilton Brisbane”
Review of Hilton Brisbane

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Hilton Brisbane
Ranked #21 of 169 Hotels in Brisbane
Certificate of Excellence
Reviewed 5 August 2014

I am very satisfied in every aspects. Hilton Brisbane is definitely one of the best Hilton's hotels I have ever stayed. It's in good location. The service is perfect. My stay there was very comfortable.

  • Stayed: August 2014, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
3  Thank Ray L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RonaldvanWeezel, General Manager at Hilton Brisbane, responded to this reviewResponded 8 August 2014

Dear Ray L,

Thank you for your insights on Tripadvisor from your recent stay at our hotel. It was a pleasure to welcome you to Hilton Brisbane and great to read you had an enjoyable stay.

I was particularly delighted to hear that you define us as the best Hilton hotel you stayed in. I will ensure I share your comments with the entire team.

Should you travels bring you back to Brisbane, it would be a pleasure to welcome you back and have you stay with us again.

Kind regards,

Ronald van Weezel

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Reviewed 5 August 2014

Vintaged Bar + Grill - excellent food, wines menu and service - lunch time special included a glass of wine and selected off a special menu which features about 8 dishes for $25. A visit here is highly recommended.

Lounge and bar is an excellent place for a coffee, a quiet drink or informal business meeting. Service is excellent, powerpoints are located under the lounge seating for charging phones and laptops. A highlight is high tea from $35 per person $25 for children - a special treat. A calm, elegant oasis in the heart of the city

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
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2  Thank Fiona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RonaldvanWeezel, General Manager at Hilton Brisbane, responded to this reviewResponded 8 August 2014

Dear Fiona S,

Thank you for taking the time to share your comments on your recent experience in our award-winning restaurant Vintaged Bar + Grill here at Hilton Brisbane.

We are delighted to read you enjoyed our food options and that you were fully satisfied with the level of service experienced. I will pass on your comments to our chefs and the Food and Beverage team who create these memorable experiences for our guests.

Thank you for choosing Hilton Brisbane and if I can be of any further assistance with a future booking in our award- winning restaurant Vintaged, please do not hesitate to contact me on 3231 3200.

With kind regards,

Ronald van Weezel

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Reviewed 4 August 2014

My partner and I stayed here for five nights and really enjoyed it. The staff was wonderful and very accommodating and we loved the restaurant as well! The rooms are clean and the location is great. We saved so much money as we didn't have to get a car. Very happy with this stay.

Stayed: January 2014, travelled as a couple
1  Thank Rachael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RonaldvanWeezel, General Manager at Hilton Brisbane, responded to this reviewResponded 5 August 2014

Dear Rachael F,

Thank you for your kind insights into the recent stay you had at the Hilton Brisbane.

I was pleased to read you've fully enjoyed your stay with us and thank you for making such wonderful comments about our team members which are certainly appreciated.

Hopefully you won't remain away from us for too long this time and give us the pleasure of welcoming you back again soon.

With kind regards,

Ronald van Weezel

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Reviewed 3 August 2014

AAA+, all i can say excellent visit, however, it was small visit for work related purposes and i stayed there for around 8 hrs, but overall it was amazing, well presented staff, and bar area looks cool with city views. the only thing look bit odd to me the lift we used was not up to standard for 5 star hotel,also first time i went to 5 star hotel. Definitely will recommend to others.

Stayed: April 2014, travelled on business
1  Thank viki8702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RonaldvanWeezel, General Manager at Hilton Brisbane, responded to this reviewResponded 5 August 2014

Dear viki8702,

Thank you for taking the time to post your most recent experience at the Hilton Brisbane.

We are pleased you enjoyed the complete Hilton experience during your stay.
We appreciate your feedback and I will share this with our team which they strive to ensure a positive guest experience is delivered at all times.

We look forward to welcoming you back and having you stay with us again at Hilton Brisbane.

With kind regards,

Ronald van Weezel

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Reviewed 2 August 2014

The room was good, the breakfast range was excellent. We used the valet parking hard, even stopping there for 10 minutes to complete a quick chore in town and there service there was particularly fine. My husband complained abouit the $55 cost but he agreed that the service was worth the cost.

  • Stayed: July 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts
Thank Audrey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RonaldvanWeezel, General Manager at Hilton Brisbane, responded to this reviewResponded 5 August 2014

Dear Audrey F,

Thank you for your kind review on Tripadvisor.

It is great to read about your positive experience at the Hilton Brisbane. We are also delighted to learn that you enjoyed our food offering during breakfast and interacting with our team members.

Your comments are most certainly appreciated and we look forward to welcoming you back again soon.

With best regards,

Ronald van Weezel

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Reviewed 2 August 2014

I'm somewhat bemused with our stay at the Hilton Brisbane. First off our reservation was not logged even though we had a confirmation number. Excuse given was that the manager had forgotten to clear their emails. Then when we got to our room; no in-room bar service. Explanation - we had a low level room and had to ring and order the bar to be stocked. Didn't do that. have stayed at several Hiltons both in Australia and overseas and this was the poor exception to their normally great service. Location was excellent - sleep quality very good - front counter staff very good. Value for money very good - got a good rate. Some late night noise from party goers on the street. Probably will not stay at this hotel again and go back to the Sofitel. Concierge Service was very good. All staff were pleasant and polite. Just a shame it didn't live up to the expectation

Room Tip: Rooms on the upper levels will provide good views and also lower the noise - prices go up the higher...
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  • Stayed: July 2014, travelled with family
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Thank Rich L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RonaldvanWeezel, General Manager at Hilton Brisbane, responded to this reviewResponded 5 August 2014

Dear Rich L,

Thank you for your insights on Tripadvisor from your recent stay at our hotel.

I was pleased to read your valuable comments about our staff members and I will make sure to share your feedback with the rest of the team.

However, it is with great regret that I learn about the poor service you received upon check-in. I would like to take the opportunity to sincerely apologize on behalf of the team in relation to the inconvenience you had experienced and impression the hotel has left on you. Trust, I will personally address your concerns with our Front Office team.

We truly hope to welcome you back to the Hilton Brisbane and be able to provide you with the true Hilton experience.

With kind regards,

Ronald van Weezel

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Reviewed 1 August 2014

Our overnight stay at the Hilton was average, we had difficulty with parking for the car. Reception suggested using the parking station next door and it was a hike with luggage to get to the hotel. The foyer was nice with a great bar and the use of large format granite tiles for the flooring created an upmarket look. The room was as lovely, the bathroom was average. I am interested in seeing what wall and floor coverings are used as I have been in the tiling industry for over 40 years. The tiles used in the bathroom were ordinary, the colour was neutral and the same size tiles 300x300mm were used for the walls and floor. It did not have a wow factor!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
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Thank Mariuccia47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RonaldvanWeezel, General Manager at Hilton Brisbane, responded to this reviewResponded 5 August 2014

Dear Mariuccia47,

Thank you for taking the time to share your recent experience on Tripadvisor.

It is great to read you enjoyed our lobby area, especially with our new artwork from local artist Simon DeGroot.

Please accept my sincerely apologise for not delivering the level of service Hilton Brisbane is renowned for and that the design of our guest rooms was not to your liking. In regards to the parking situation, I have personally addressed your comments with our teams within Concierge and Front Office.

We do value your constructive feedback as it allows us to improve our service.
Thank you once again for sharing your experience and if I can be of any further assistance, please do not hesitate to contact me on 07 3234 2000.

With kind regards,

Ronald van Weezel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Brisbane

Address: Hilton Hotel 190 Elizabeth St, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Brisbane
#15 Romantic Hotel in Brisbane
#20 Luxury Hotel in Brisbane
Price Range: £103 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Brisbane 5*
Number of rooms: 321
Official Description (provided by the hotel):
A Brisbane icon, Hilton Brisbane is located in the heart of the city, on the ‘Paris-end’ of vibrant Queen Street Mall. The hotel features modern accommodation, award-winning dining, newly refurbished leisure facilities and 2500 sqm of purpose built space designed specifically for meetings and events. Choose from a selection of well-appointed guest, deluxe or executive rooms, or luxury suites which have been designed with each and every guest’s comfort in mind. Book an executive room or suite and enjoy access to the exclusive Executive Lounge which features continental breakfast, refreshments throughout the day and evening drinks and canapes for you to enjoy. Meet and do business in one of the 19 flexible meeting and conference rooms which have been coupled with leading-edge technology, ideal service and attention to detail. The hotel is also equipped with a Business Centre where all of your business needs can be met. Swim some laps in the newly refurbished outdoor heated swimming pool, play a game of tennis on the city’s only tennis court, overlooking the city or squeeze in a workout in the Fitness Centre. Go on a culinary journey in the hotel’s award-winning restaurant - Vintaged Bar + Grill - which showcases the best of Queensland’s world-class produce and features unique and modern dining spaces as well as a boutique wine list. Whether it’s for business or pleasure, Hilton Brisbane offers contemporary design that fulfills comfort and style, outstanding facilities and exceptional service. It is a must for both domestic and international guests and Brisbaneites alike. ... more   less 
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Also Known As:
Hilton Brisbane Hotel Brisbane
Hilton International Brisbane
Brisbane Hilton International

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