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“Good hotel but a long - long way to go in service”

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Brisbane Marriott Hotel
Ranked #27 of 169 Hotels in Brisbane
Certificate of Excellence
Reviewed 28 August 2014

I have visited the hotel a few times. Im on a business trip for a while , until october in australia. Was fortunate enough to get a room . It was sad that yet again on asking reception staff to meet mr fergusson I was told hes not there . Anyway a little more details of my experience.

Arrival - No bell boy there . Took my three bags myself . ALTHOUGH i noticed some people who looked like bellboys loitering in the garage area. the door was open ! Then coming up at reception, Mr alastar and Mr Angad were there. Both were good. Mr Angad and alastar were polite and I got my room at 11 am . Thats good. SEeing my distress Mr Angad offered to assist with my luggage. We then went to the room, and all facilities were properly explained by Angad. Good improvement after ridiculous start.

Food experience was good . That late evening I had come to reception to tell about no bell boy being there. A lady was there - name started with S - who was affixed on her computer oblivious of a guest waiting. Finally when she bothered to look up , she said the g m is not there. Ok, but atleast she could listen properly and solve my problem or give a solution. neither was done. That surely set a bad impression .
At check out all was fine , process done quickly .

Overall observations :

Arrival - Terrifyingly poor .
Check In : Angad - good customer service , well mannered and compassionate. Alastar was good with giving me a room fast.
Experience with poor listening by staff - horrible .
Alaistar - 4.5 star service.
Angad - 5 star service.

I do have a few questions .
Why did that girl not put a note for me to meet mr fergusson.
Why was there no bell boy.

I would not recommend this hotel because its another experience thats gone bad. There was hope but indeed im disappointed. Pls take corrective action against the lady concerned and encourage good staff members . one does expect high quality service - which i received only one time - if premium rates are paid !!!

Thanks ...

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
3  Thank a12b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,041 - 1,047 of 1,734 reviews

Reviewed 27 August 2014

Lovely rooms, upgraded to club, not as big as other club rooms in other hotels we have stayed in. Club lounge access easy but unfortunately no seats or food for predinner drinks. Waited 45 minutes and just got a few pieces of cheese no biscuits..too many guest upgraded with insufficient food and staff organised to cover. all redeemed when FOH counter staff waived car parking fee the next morning so no coplaints in the end as we werent there for the food but to go out in Brisbane. As I couldnt eat bread, they kindly let us have buffet breakfast rather than continental executive club breakfast and that was great. A goo selection on offer

Room Tip: views to story bridge from bed are the best...when lying in bed we looked out to another hotel. Cou...
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank pickledcactus4215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

Service was exceptionally good and would recommend guests enjoy the club on offer certainly worth going back there. Treated very well and enjoyed my stay there would not hesitate in recommending place to everyone

Room Tip: Rooms looking over the river particularly good especially to the south. Go up higher with rooms bett...
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  • Stayed: March 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Graeme P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014 via mobile

Not enough staff on check in. Rooms were comfortable. I would recommend you Ask for Riverview or even as a Marriot club member you will get a city road view. Breakfast was nice with plenty of variety. Nice selection of quality hot and cold food and beverages Close to Queens St Mall - 10 minute walk.

Stayed: August 2014, travelled on business
1  Thank Mari_Star_Kitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James F, General Manager at Brisbane Marriott Hotel, responded to this reviewResponded 27 August 2014

Dear Mari_Star_Kitty,

Thank you for taking the time to write a TripAdvisor review of Brisbane Marriott following your recent stay. I was happy to read that you enjoyed your time with us and were able to take advantage of our close proximity to Brisbane’s shopping precinct on Queen Street mall. Thank you also for your loyalty as a Marriott Club member, and your constructive feedback is appreciated. I look forward to welcoming you back to Brisbane Marriott in the near future.

Sincerely,
James Ferguson | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014 via mobile

Nice place, very flashy. Good buffet breakfast. We wanted to go for a spa in the morning but it wad closed for cleaning. Not a problem because the pool wasn't too cold and the saunas heat up quickly. Lovely staff.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Geekgirl_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

Great hotel in the CBD on the river, great views and great location. Rooms were clean, large and comfortable. Conference rooms were great, business centre was great, free use of computers and printers. Value for money hotel.

Room Tip: Have drinks out on the deck in the evening, great city lights and river view.
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  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Service
Thank SamJB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014 via mobile

Stayed at this property when I was in the country on business. Gym was respectable. Rooms were nice.
Beds were great and Provided an excellent night sleep. Views were nice over the river and bridge. Room service was great. Restaurant service was slow. Overall, nice stay and would return again.

Stayed: August 2014, travelled on business
Thank LivingAbroadFirenze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brisbane Marriott Hotel

Address: 515 Queen Street, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Brisbane
#14 Business Hotel in Brisbane
#19 Family Hotel in Brisbane
#21 Romantic Hotel in Brisbane
#26 Luxury Hotel in Brisbane
Price Range: £104 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Brisbane Marriott Hotel 5*
Number of rooms: 267
Official Description (provided by the hotel):
Brisbane Marriott Hotel is one of the premier hotels in Brisbane, QLD, Australia offering guests the opportunity to relax in a heated outdoor pool and dine at an award-winning Dome Spa Retreat - which provides hours of blissful distraction. Motion Bar & Grill, our hotel's chic restaurant, is perfect for casual dining with its open-kitchen and outside seating. Our luxurious and stylish guest rooms feature elegant appointments and 5-star amenities. Brisbane Marriott Hotel specializes in hosting weddings, social events, and business meetings. We're situated near a wide range of Brisbane attractions, including King George Square, Queen Street Mall, and St. Lucia. Whether you're visiting Brisbane for business or leisure, Brisbane Marriott Hotel looks forward to providing you with luxury and relaxation. ... more   less 
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Also Known As:
Marriott Brisbane
Brisbane Marriott

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