I have visited the hotel a few times. Im on a business trip for a while , until october in australia. Was fortunate enough to get a room . It was sad that yet again on asking reception staff to meet mr fergusson I was told hes not there . Anyway a little more details of my experience.
Arrival - No bell boy there . Took my three bags myself . ALTHOUGH i noticed some people who looked like bellboys loitering in the garage area. the door was open ! Then coming up at reception, Mr alastar and Mr Angad were there. Both were good. Mr Angad and alastar were polite and I got my room at 11 am . Thats good. SEeing my distress Mr Angad offered to assist with my luggage. We then went to the room, and all facilities were properly explained by Angad. Good improvement after ridiculous start.
Food experience was good . That late evening I had come to reception to tell about no bell boy being there. A lady was there - name started with S - who was affixed on her computer oblivious of a guest waiting. Finally when she bothered to look up , she said the g m is not there. Ok, but atleast she could listen properly and solve my problem or give a solution. neither was done. That surely set a bad impression .
At check out all was fine , process done quickly .
Overall observations :
Arrival - Terrifyingly poor .
Check In : Angad - good customer service , well mannered and compassionate. Alastar was good with giving me a room fast.
Experience with poor listening by staff - horrible .
Alaistar - 4.5 star service.
Angad - 5 star service.
I do have a few questions .
Why did that girl not put a note for me to meet mr fergusson.
Why was there no bell boy.
I would not recommend this hotel because its another experience thats gone bad. There was hope but indeed im disappointed. Pls take corrective action against the lady concerned and encourage good staff members . one does expect high quality service - which i received only one time - if premium rates are paid !!!
- Official Description (provided by the hotel):
- Brisbane Marriott Hotel is one of the premier hotels in Brisbane, QLD, Australia offering guests the opportunity to relax in a heated outdoor pool and dine at an award-winning Dome Spa Retreat - which provides hours of blissful distraction. Motion Bar & Grill, our hotel's chic restaurant, is perfect for casual dining with its open-kitchen and outside seating. Our luxurious and stylish guest rooms feature elegant appointments and 5-star amenities. Brisbane Marriott Hotel specializes in hosting weddings, social events, and business meetings. We're situated near a wide range of Brisbane attractions, including King George Square, Queen Street Mall, and St. Lucia. Whether you're visiting Brisbane for business or leisure, Brisbane Marriott Hotel looks forward to providing you with luxury and relaxation. ... more less
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- Also Known As:
- Marriott Brisbane
- Brisbane Marriott