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“Central and easy access”

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Great Southern Hotel
Ranked #66 of 157 Hotels in Brisbane
Townsville, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Central and easy access”
Reviewed 10 December 2013

Very central hotel, good room service and nice bar downstairs. Within walking distance to mall and across to Southbank. Nice and comfortable rooms and friendly service Ability to have room service or eat in restaurant.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Radel10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, Manager at Great Southern Hotel, responded to this review, 12 December 2013
Dear Radel10
Thank you for taking the time to post positive comments regarding our service, location and restaurant on TripAdvisor. We look forward to seeing you here in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,405 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
129 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 10 December 2013

This hotel is situated on George Street and we got an upgrade upon checking in, so our room overlooked the river as well as the Wheel of Brisbane. The room was good, no complaints, other than maybe the free wifi was a little slow. Service was ok though a little impersonal. It's one of those places that does not make a big impression, even when there's nothing wrong with it. Again, the view was very nice. No breakfast due to an early flight.

Room Tip: Get a room high up!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip-Beekman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, Manager at Great Southern Hotel, responded to this review, 12 December 2013
Dear Philip-Beekman,
Thank-you for taking the time to review your stay with us on TripAdvisor. We look forward to welcoming you back when you are next in Brisbane.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 December 2013

My new husband and I stayed at the Rendezvous Studio Hotel Brisbane on George due to its location. We booked direct through QANTAS Hotels, as they had the best rates.

The booking was the easiest part. While the hotel wasn't terrible, there were some issues that niggled at me during the stay.

The pool was dirty, unmaintained and the ladder was broken. Not very safe, after 10 minutes in the pool we left, due to our disgust at how much leaf litter and debris was at the bottom of the pool, chunks of pool missing and rust everywhere. It was quite obvious the pool had not been maintained for a while, and the water levels weren't even correct. In saying this, however, the pool cleaning equipment was brand new looking, albeit unused.

The air conditioner was another major sore point. It wouldn't turn off and it was noisy enough to keep us awake. Even when turning it "off" at the button, it was still running. Between this and the exhaust fan in the bathroom running 24/7, our nights of sleep were punctured with annoying noise.

One morning, we awoke early to the smell of cigarette smoke pouring into our room via the air conditioner duct. Neither of us smoke, so we knew it wasn't us, it stayed for approximately 20 minutes and slowly dissipated over the course of an hour. When ringing the reception to complain, the response I received was "oh, ok" and nothing further was followed up.

Lastly, upon checking out, we left our bags with the reception desk to be stored until we were due to return to the airport. They stayed next to the reception desk for close to 6 hours, unsupervised. This was disappointing, and no apology offered.

The customer service was lacking in this hotel, getting a hello or a good morning from the reception staff was non-existent. I understand the majority of guests staying here would be corporate, but a little politeness goes a long way.

Also, why did it take til 3pm for housekeeping to come make up the room?

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Honeymooners_AU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, Manager at Great Southern Hotel, responded to this review, 12 December 2013
Dear Honeymooners_AU,
Thank-you for taking the time to provide us with feedback following your recent stay. I sincerely apologise that we did not meet your expectations, and invite you to contact me personally on dos.brisbane@rendezvoushotels.com if you wish to discuss them further. We will definitely look into your comments regarding our services and facilities and ensure a marked improvement on your next stay with us. Thank-you again and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 December 2013

We stayed here last weekend, purchased through Wot If mystery rooms. After reading some of the reviews, I'll admit I did not expect much! We arrive at 8.30am and checked in immediately. We were told our room would not be ready until about lunchtime but it was fine for us to leave the car there straight away. The receptionist was so lovely and friendly, and even pulled out a map of Brisbane to show me where the best shopping spots were!! The hotel is only two blocks from some of the best shopping and just across the river from South Bank! Such a perfect location

After a good few hours of shopping we dragged ourselves back to the hotel and immediately were given room keys, even though it was still before check in time. Our room was pristine and much cleaner and nicer than expected! Don't know where all of these bad reviews came from!!

We were out Saturday night for an engagement party and arrived back to the hotel about 10pm. The carpark would have to be one of my only negatives with the hotel. You have to run inside every time you want to enter or leave the carpark which gets frustrating! The carpark is also really tiny and there were a few times we were concerned we actually wouldn't get a park!

The only other negative I have is the club/bar within the hotel facilities. Our room was a few floors above the pool/bar area and when we got back to our room on Saturday night they had thumping music going all night long. Not exactly the relaxing setting we hoped for!!

All in all, this hotel was lovely and well maintained. If they were more considerate of other guests and didn't have the music going all night I probably would've given it five stars!

Room Tip: Ask to be placed away from the pool/bar area unless you are wanting to party all night!
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, Manager at Great Southern Hotel, responded to this review, 12 December 2013
Dear TravelQueen1990,
Thank-you for taking the time to review us on TripAdvisor. We appreciate you endorsing our good location, rooms and customer service standards. We are glad you enjoyed your stay with us, and look forward to welcoming you back when you are next in Brisbane.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 December 2013

After a 6 month wait my two girlfriends and I arrived for our early checkin to the Rendezvous Studio Hotel Brisbane on George for our "Girls Weekend Package" treat. The location of the hotel is superb within minutes of the best shopping and eating Brisbane has to offer. The staff were welcoming, the foyer was clean and bright and we were in our room in just minutes. A Double Double with a Rollaway for the third person - there was still space galore (even after returning from an afternoon of shopping!).
We enjoyed our package's complimentary sparkling wine and choc-dipped strawberres prior to our shopping spree and then later that afternoon our complimentary cocktails and tapas in the hotels lobby bar/restaurant.
Unfortunately, after returning from a concert close to midnight we received news that a loved one had been rushed to hospital. Naturally we packed up and had to leave. We alerted the night manager on the front desk of the issue and we were quickly and professionally checked out.
We were disappointed that we could not enjoy the comfy beds and the breakfast that would follow the next morning as well as cramming in a bit more shopping prior to our late checkout however, family is more important than anything.
I was pleasantly surprised and delighted that the Monday following I received a call from the Hotel's Manager enquiring as to the health of the family member. I and my friends have been lucky enough to travel to many different places and this type of personalised service just does not happen anywhere. Except that is for the Rendezvous Studio Hotel Brisbane on George.
Not only was the hotel clean and efficient and in a fantastic location it was truly a home away from home. We thank you very much for your concern and efforts.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FreeSpiritBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, Manager at Great Southern Hotel, responded to this review, 12 December 2013
Dear FreeSpiritBrisbane
Thank-you for taking the time to post such positive comments regarding your recent stay at Rendezvous Studio Hotel Brisbane on George. We are delighted to hear you enjoyed your experience with us. Thank-you again and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 November 2013

Wasn't sure what to expect with the Rendezvous Studio's but was pleasantly surprised. We were upgraded on arrival (thanks Rendezvous..). Room was clean, well presented and quiet. It's not the newest hotel on the block, so don't go expecting 5 star, but it's very adequate. I would typically stay with other Accor chains and found the Rendezvous to be more than adequate whilst being cheaper.

The location of the Studio apartments was great, given it's proximity to southbank, the freeway's and the city centre. We only had to walk 100m to find food and a supermarket. I would definitely stay there again.

My only complaint (comment may be the better choice of words) was the service staff. Front desk was a little preoccupied chatting away between staff, all sorts of conversations that probably shouldn't be shared in front of customers (nothing too scary but you can notice the difference in culture between Sofitel front of house and the Rendezvous). We were also woken up by the room service staff (who did a fantastic cleaning job), but again very noisy chatting amongst themselves! Hey.. I don't begrudge staff having a chat, but you do notice the difference when you compare it to the way some of the more expensive chains operate.

We didn't use the breakfast area, it didn't look like much but i'm sure it was fine.

Room Tip: Room with a view over the river and the spa is brilliant. Some people find the city view rather b...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris_7777_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, General Manager at Great Southern Hotel, responded to this review, 2 December 2013
Thank you for taking the time to provide your feedback following your recent stay. We are pleased that you enjoyed your stay, with reference to your comments , this we will use as a great training tool.We look forward to welcoming you back on your next trip to Brisbane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Australia
Level Contributor
151 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 21 November 2013

What a great location. What a view! At night the lights and the river were just gorgeous to look at. We had a corner room looking over the river which I'd recommend.
Close to the shops and the heart of the town. Fantastic walking around the river, through the botanic gardens, across the bridge. Close to city dining or eating at the Edward Street wharf.
Friendly staff, great service and at a good price. I think this is better than a 3 star rating!
We found the breakfast sufficient with an ample choice and the coffee was good.
The bathroom was tiny and the shower head challenging but the bed was large and very comfortable. We had a relaxing and comfortable stay.

Room Tip: Rooms overlooking the river are a must. Corner room was larger than our friends! The gym was really...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bronwyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, General Manager at Great Southern Hotel, responded to this review, 2 December 2013
Thank you for taking the time to provide your feedback to us following your recent stay.
We are pleased that you enjoyed your stay, and look forward to welcoming you back on your next trip to Brisbane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Great Southern Hotel

Property: Great Southern Hotel
Address: 103 George Street, Brisbane, Queensland 4001, Australia (Formerly Rendezvous Hotel Brisbane on George)
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#49 Business Hotel in Brisbane
#60 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:4 star — Great Southern Hotel 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Great Southern Hotel Brisbane (formerly Rendezvous Hotel Brisbane on George) offers a variety of fully refurbished standard and executive rooms in the heart of Brisbane's CBD (Central Business District). Each of our 99 rooms are equipped with air conditioning, a refrigerator, tea/coffee making facilities, flat-screen TV's, an iPod dock and a work desk. Whether for business or leisure, you will appreciate having the best of Brisbane at your doorstep as we are a short walk from the exciting Treasury Casino, Brisbane City Hall, the Botanic Gardens, Queen Street Mall and Roma Street Parkland. Also, The Brisbane Convention & Exhibition Center, Suncorp Stadium and the Gabba are within easy reach of the hotel. Highlights at this hotel include 24-hour reception, an outdoor swimming pool, a rooftop terrace, small exercise room and secure parking is available at an additional cost. **Refurbishment will be taking place in the restaurant and lobby from Mid December 2016 to April 2017** ... more   less 
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Also Known As:
Brisbane Marque Hotel

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