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“Perfect location”

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Treasury Hotel & Casino
Ranked #51 of 169 Hotels in Brisbane
Certificate of Excellence
Reviewed 26 April 2014

Reception customer service not 5 star quality. Booking stated "superb views of Brisbane". Unfortunately this was not - the room was on the 1st level with street view and a glimpse of Southbank between the trees.

  • Stayed: April 2014, travelled as a couple
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1  Thank OGSTEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutyManagerTreasury, Front Office Manager at Treasury Hotel & Casino, responded to this reviewResponded 28 May 2014

Thank you for taking the time to leave a comment about our hotel. We truly value all feedback and would appreciate it if you had a moment to contact myself and the Hotel Management Team on 07 3306 8851 or email brtchotelmanagement@echoent.com.au, to discuss the detail of your experience so that we might follow up with the departments involved.

Luke Ho
Hotel Duty Manager

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412 - 418 of 714 reviews

Reviewed 15 April 2014

I was fortunate to get a large end room with Huge windows and balcony overlooking the river. This made a wonderful room so much better. The hotel is converted from the old Treasury building so it's got really high ceilings and grand hallways with a main lift that reminds you of the 1800's. The parking is really handy, and free, with a lower level connection thru to the Casino. The reception was friendly and helpful. The room was old time luxury. My only negative is that is was hard to get in and out of the shower, as its over the bath and the bath is very high walled with marble edging. Im not too short and I wonder what someone less that my 5.5 would do. Anyway loved the bed and location, would stay again. Oh and it was a lovely surprise to get a complementary fruit basket on my last night.

Room Tip: Ask for a room that overlooks the river.
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  • Stayed: April 2014, travelled on business
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Thank Rainy0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutyManagerTreasury, Front Office Manager at Treasury Hotel & Casino, responded to this reviewResponded 28 May 2014

Thank you for your comment. I am happy to hear you have enjoyed your stay with us. We look forward to welcoming you back to the Treasury Casino & Hotel.

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Reviewed 11 April 2014

We like the Treasury Casino hotel in the heart of Brisbane but its flagship 'boutique bar' is another thing altogether. Sure, 'The Kitty' runs cocktails around the clock when other bars are closing up but the negatives run higher than being able to order a pina colada at 2am! We arrived early in the evening and nestled into the cosy armchairs in a prime position overlooking the river. There are a series of rooms running off the main bar and we'd hoped for a little quiet given the hour and the fact we were the only customers. However the music is set to max and nothing changes despite several supplications for it to be turned down. This is the kind of place that would lend itself to occasional classical or some cool jazz, particularly early in the evening when people might want to talk. But the music was raucous, brassy and made conversation impossible. With talking out of the question we sign languaged a food order. The waitress disappeared with my credit card and after nearly an hour and several polite requests for its return she brought it back along with three separate dockets to sign. 'They have to get the food from another restaurant' she sighed, so it's a separate docket along with each of the drinks. I ordered some cheese which was regrettably straight out of the fridge and the rest of the food never arrived. Given our sole patronage for most of the 2 hours one wonders how 'The Kitty' copes when the night owls start rolling in for their cocktails! Miaow....

Room Tip: This is a nice hotel, predictably pricy but always ask for a river view. My beef wasn't the h...
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  • Stayed: April 2014, travelled on business
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2  Thank 255100Panda006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutyManagerTreasury, Operations Manager – Hotel, Food and Beverage at Treasury Hotel & Casino, responded to this reviewResponded 19 April 2014

Thank you for taking the time to leave a comment about our hotel and Kitty bar. It is pleasing to note you liked the hotel, however I would like to further discuss the detail of your experience in Kitty bar. We truly value all feedback and would appreciate it if you have a moment to contact our Casino Bars Manager Aaron Dykes on aaron.dykes@echoent.com.au

Nauman Hasan
Operations Manager – Hotel, Food and Beverage

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Reviewed 5 April 2014

Stayed here overnight to attend a Christmas party at Southbank. The location was perfect, as it was just a quick stroll across the bridge to the Southbank precinct.
The room was absolutely beautiful, and I was delighted by the sheer size of the room and the attention to detail. The bathroom was equally as gorgeous, and well stocked with all of the toiletries you would expect at a hotel of this calibre.
Reception staff were also friendly and efficient.
The casino itself, although a little smaller than I expected, was a great experience.

  • Stayed: December 2013, travelled on business
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Thank Joshane615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this reviewResponded 7 April 2014

Thanks for providing feedback to us, we certainly appreciate you taking the time to do so.

It is wonderful to hear that you enjoyed your stay with us and it is very satisfying to read your feedback as we strive to provide all of our guests with fantastic accommodation while they are travelling for business or pleasure.

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Reviewed 23 March 2014

We had one night here after a lengthy stay in Brisbane. The building is fabulous and rooms enormous. Our room faced the courtyard and was very quiet considering the inner city location. Parking was no problem at the casino carpark adjacent to the hotel. Special mention to Grant who met us at the foyer and made sure we felt at home. Only minor draw back is having to pay extra for WiFi access.

  • Stayed: March 2014, travelled as a couple
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Thank Mike N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this reviewResponded 25 March 2014

Thank you for choosing The Treasury Casino and Hotel for your recent visit to the Brisbane, and for your five star review. This is so appreciated, and we hope to see you back on a return stay sometime soon.

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Reviewed 21 March 2014

Stayed here on a friday night as was in the city for work xmas party. My partner and I we both loved it. Did not get a chance to use the hotel facilities but were upgraded to Business room without a request. Food took bit long to arrive but as a good gesture they did not charge for it. Parking was given free and a 12 late checkout. I would highly recommend this place for anyone and am going there again! PS: Customer service was 5 star!

  • Stayed: December 2013, travelled as a couple
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Thank Shaye R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this reviewResponded 7 April 2014

Thank you for choosing The Treasury Casino and Hotel for your recent visit to the Brisbane, and for your five star review. This is so appreciated, and we hope to see you back on a return stay sometime soon.

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Reviewed 17 March 2014

My partner and I love visiting and staying in charming hotels and this is was no let down. In room experience met our needs with luxury items like good coffee (which should be complimentary in future?). Hotel staff were helpful. Will come back again!

  • Stayed: February 2014, travelled as a couple
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Thank TerryLangford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutyManagerTreasury, Duty Manager at Treasury Hotel & Casino, responded to this reviewResponded 19 March 2014

Thank you for taking the time to provide feedback regarding your recent stay.

Naturally I am delighted to learn that we contributed to the enjoyment of your stay. I have shared your comments with all concerned and I know they will appreciate the recognition.

We do hope to welcome you back to the Treasury Casino and Hotel, there will always be a warm welcome waiting.

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Additional Information about Treasury Hotel & Casino

Address: 130 William Street, Brisbane, Queensland 4001, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#16 Romantic Hotel in Brisbane
#34 Business Hotel in Brisbane
#47 Luxury Hotel in Brisbane
Price Range: £103 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Treasury Hotel & Casino 5*
Number of rooms: 128
Official Description (provided by the hotel):
Experience the majestic grandeur of Treasury Casino & Hotel. Housed in two of Australia’s grandest heritage buildings, this space has been transformed to create a hotel experience of world class standard which is unlike any other. Situated in the city’s commercial and retail heart the Hotel is a mere 25 minutes drive from Brisbane’s domestic and international airports. Treasury Casino & Hotel offers 128 lavishly appointed rooms including king, twin and suites, most of which boast magnificent 18 foot high ceilings. Rich in history and first class hospitality, experience the perfect blend of contemporary comfort and old world charm at Treasury Casino & Hotel. ... more   less 
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Also Known As:
Treasury Hotel Brisbane
Treasury Hotel And Casino
Conrad Brisbane
Brisbane Conrad

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