We booked a dinner for 8 persons on Saturday May 26th 2012 at 7.30 pm to celebrate a birthday. Placed our order for our meals between 8pm and 8.11pm. Ordered Steaks and seafood. 4 meals arrived at the table within 15 minutes, 2 meals arrived 45 after minutes and the last 2 meals at 9.11pm. When I spoke to the Hotel Manager, he offered an explanation that it is quite in order to wait up to 50 minutes for the meal to be served.Also told me that the Restaurant was very busy and that a delay of that amount of time is acceptable. I found the Manager to be extremely blase about the matter and could not care less about customer service.Prior to that we spoke to 2 waiters about the delay in serving the meals, but they told us the same story that we have to wait. Such delays is certainly not acceptable.We found the experience at the hotel simply daunting and would suggest that they need tlo pull up their socks if they want to attract customers. It appears the staff including the manager is totally untrained in customer service.
Like the previous reviewer said, this is simply a canteen with all its attendant noise and not a quality restaurant to dine.With regard to the Steaks, It is certainly not value for money and I would suggest that you give the Hotel Carindale a miss and enjoy your meals in one of the other establisments.This Hotel is a big let down for the Carindale residents. Dont waste your time money and effort to dine there.
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- Also Known As:
- Carindale Hotel Brisbane