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“THEY HAVE TO PULL UP THEIR SOCKS”
Review of Hotel Carindale

Hotel Carindale
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Hotel Carindale
Ranked #161 of 169 Hotels in Brisbane
Reviewed 28 May 2012

We booked a dinner for 8 persons on Saturday May 26th 2012 at 7.30 pm to celebrate a birthday. Placed our order for our meals between 8pm and 8.11pm. Ordered Steaks and seafood. 4 meals arrived at the table within 15 minutes, 2 meals arrived 45 after minutes and the last 2 meals at 9.11pm. When I spoke to the Hotel Manager, he offered an explanation that it is quite in order to wait up to 50 minutes for the meal to be served.Also told me that the Restaurant was very busy and that a delay of that amount of time is acceptable. I found the Manager to be extremely blase about the matter and could not care less about customer service.Prior to that we spoke to 2 waiters about the delay in serving the meals, but they told us the same story that we have to wait. Such delays is certainly not acceptable.We found the experience at the hotel simply daunting and would suggest that they need tlo pull up their socks if they want to attract customers. It appears the staff including the manager is totally untrained in customer service.
Like the previous reviewer said, this is simply a canteen with all its attendant noise and not a quality restaurant to dine.With regard to the Steaks, It is certainly not value for money and I would suggest that you give the Hotel Carindale a miss and enjoy your meals in one of the other establisments.This Hotel is a big let down for the Carindale residents. Dont waste your time money and effort to dine there.

  • Stayed: May 2012, travelled with friends
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5  Thank yusef a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 - 26 of 29 reviews

Reviewed 19 May 2012

We went for dinner at the Carindale Hotel on Friday the 18th May 2012. We were really looking forward to a night out. We ordered our meal, and waited 45 minutes, then went to find out why it was taking so long only to be told there was no record of the order. We produed our receipt and were refunded cash by the manager, and the manager destroyed the receipt (probably to cover his bugger up). Aweful experience. Will never go there again. Can't believe how blase the staff were, didn't really care that we had spent the last 45 minutes waiting for our meal. Just believed that a refund would take care of their mess up. Whilst we were there people were leaving because they had to wait so long to place their order. Pity we hadn't done that!

Stayed: May 2012, travelled with family
6  Thank Evelyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2012

went to the new carindale hotel to see the new reburbishments, just wanted a coffee which took 20 minutes to arrive and was stone cold , next time will go to the food court

  • Stayed: May 2012, travelled as a couple
    • Service
2  Thank denise g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

We have visited twice in the last month, once 2 days after opening and again for lunch on the 22nd of April. A few hits and misses.

Our dinner on the first Saturday night was lovely but a few issues both that night and even worse for Sunday lunch. A severely understaffed main bar with lovely workers but a little uninformed. A great and inexpensive wine list but staff really should know a Chardonnay is not a red wine. I had the salmon and hubby had the lamb, both really nice although someone decided they would set the table with entree forks which made eating a bit tricky as the staff were run off their feet and we couldn't get their attention. Spiro the manager was very welcoming and enquired if we had enjoyed our meal. Finally a manager who really was interested in feedback.

Sunday lunch unfortunately was not so good. A nasi goreng with undercooked chicken, a kids burger that was charred, cold and as dry as the Simpson Desert but the smoked salmon pizza was lovely. They did run out of the daily special at 1pm which was a shame and we had quite a wait. The biggest problem was the bar with 1 staff member serving for a full restaurant, it was laughable with 12 people lined up waiting and tempers flaring. I headed for the back bar for instant service and wondered why staff hadn't noticed the problem and directed patrons to do the same.

So in a nutshell, would I return? Yes as it is a good option for Bayside residents not wanting to go into the city. Don't expect 5 star or an intimate dinner and you will be fine.

  • Stayed: April 2012, travelled with family
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Thank jodster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

The restaurant was a noisy Westfields type eatery. Service was slow, but the staff were pleasant. I ordered the risotto, the portion size was small and the salt content rivaled the dead sea. ......

  • Stayed: April 2012, travelled with friends
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3  Thank Renee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2010

Hotel was just ok , in need of a makeover , chipped furniture , cracked sink , everthing really starting to show its age . Very hard to park , as everybody using the pub parks in the hotel guest spots , nothing worse after a day working park your car miles away and walk , staff just shrugged and said it happens all the time ? Shopping centre next door is great.

  • Stayed: September 2010, travelled on business
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1  Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2009

Well what can i say. Booked hotel at the very last minute for location. Room service and restaurant were good and hotel next to large shopping centre. As for the rooms which were clean but truly in need of renovation ( as well as hotel corridors ) please dont have high expectations of them. With that in mind you will get by. This is not a tourist hotel.

  • Stayed: August 2009, travelled on business
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2  Thank cipp5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Carindale

Address: Carindale St, Brisbane, Queensland 4152, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
Ranked #161 of 169 Hotels in Brisbane
Price Range: £70 - £109 (Based on Average Rates for a Standard Room)
Number of rooms: 59
Reservation Options:
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Also Known As:
Carindale Hotel Brisbane

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