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“Great place to stay”
Review of Novotel Brisbane

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Novotel Brisbane
Ranked #39 of 157 Hotels in Brisbane
Certificate of Excellence
GreenLeadersGold level
Mooloolaba, Australia
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great place to stay”
Reviewed 20 November 2013 via mobile

We stayed one night at the Novotel and we are always pleasantly surprised as we usually come every year. Room had a good view of the city, bed and pillows were very comfortable, even had a pillow menu. The only slightly negative thing I can say was that breakfast has been slightly downgraded from 12 months ago and didn't have the same variety as I was really looking forward to warm pancakes but alas they were no longer on the menu but there was still plenty to choose from and the coffee is always great!

Would definitely recommend staying here. Oh yes plenty of car parking under the building.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank godive123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, 2 December 2013
Hi godive123,

Thank you very much for reviewing and recommending us! We're always looking for new ideas and areas that we can improve on so next time you stay let us know!

Thanks again!
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 November 2013

Have stayed here at least 10 times for work in Brisbane and have been overall quite happy.

Tidy rooms with good service. A lovely outdoor eating venue for breakfast available.

Gym and pool outdated and needs attention.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Risktrader1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, 2 December 2013
Hi Risktrader1982,

A regular guest! Great to read! Stayed over 10 times? Next time you stay pop by Reception and say hello! It's always nice to meet our regulars!
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Melbourne, Australia
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 November 2013

The hotel was clean, new & very well furnished. The reception staff were helpful & friendly. Even the room service meal was pretty good! I would recommend it for any short stay in the city.
What more can I say?

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank john a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 November 2013

Room was good, bed comfortable. Pricing was reasonable by Aussie standards. Staff were friendly and non bureaucratic !

Did not try the hotel food as the central location allows you to sample the local fare, which we did.

Car park was a bit dingy but appeared safe.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yakida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, 17 November 2013
Hi Yakida,

Thank you for your kind words. Good to read that you were able to go outside of the hotel and experience what Brisbane has to offer!
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Frankfurt, Germany
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 November 2013

Had to attend a wedding in Brisbane and booked into the Novotel Brisbane for the weekend. Caught the train into the city from the airport, got off at Central and walked a few hundred meters up the hill to the hotel. Very conveniently located near the station. A short walk into the city as well.

Hotel well appointed, clean, quiet at night and comfortable.

Room Tip: We had a room with a disabled bathroom. Not much in the way of shelf space in the room. Room was cl...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, 17 November 2013
Hi Bryan M,

Thanks for the review. Great to read that you were able to take advantage of the hotels location.

Hope to see you back at the hotel soon!
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Townsville, Australia
Level Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 10 November 2013

We are regular visitors to Brisbane and always stay at an Accor property. We stayed at the Novotel Brisbane for one night while in transit. As always the staff were great, rooms clean and beds comfortable, We arrived at about midnight due to delayed flights and checked out early the next morning as we had business on the Gold Coast. My gripe is the fee of $35 to park my car for about 6 hours in an almost empty car park. I considered leaving it on the street but was advised the parking inspectors start their patrols about 6.00am. Sure I understand the value of inner city car parking and the need to pay but why should you pay the premium rate during off peak times. The front desk staff were a bit apologetic but said it was out of their control. As we are regular Novotel guests it would have been a nice gesture to have waived the parking fee.

Room Tip: Avoid the rooms that get the early morning sun if want to try and sleep after 5.00am
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rahab0301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, 13 November 2013
Hello Rahab0301,

Thank you for taking the time to provide us with your feedback. Unfortunately yes, you are correct as our car park is owned by an external company known as SECURE car parking and therefore the rates are passed on at a discounted rate to our guests. I apologize that the car parking rule has left a negative spin on your stay.
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Frankston, Victoria, Australia
Level Contributor
7 reviews
Reviewed 8 November 2013

Room was good size, bed comfortable, breakfast great, staff friendly and helpful.
The fridge could not be adjusted, was way to warm, needed to be much colder. I had to get a bucket of ice from housekeeping to keep drinks chilled.
The ipod dock didn't work, I was sent a charger from reception when I informed it wasn't working.
Room not dark enough when the curtains are closed.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank AussieDaveM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, 13 November 2013
Hi AussieDaveM,

Thanks for your constructive feedback. It seems straight away that Reception may have misunderstood you when you informed them of the clock radio and thought that you were using it to charge your phone. Obviously this was not the case.

Sounds like it would've been a good idea for the Reception team to offer you a room move in order for the issues to be corrected for the next guest. I shall confirm with reception that we are running through our trouble shooting procedures correctly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Brisbane

Property: Novotel Brisbane
Address: 200 Creek St, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Brisbane
#21 Family Hotel in Brisbane
#24 Business Hotel in Brisbane
#29 Romantic Hotel in Brisbane
#38 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Brisbane 4*
Number of rooms: 296
Official Description (provided by the hotel):
Novotel Brisbane offers a preferred location within the city's business and shopping precincts. Novotel Brisbane boasts 296 well appointed guest rooms, a restaurant, lobby bar, cafe, outdoor pool, sauna, gymnasium, undercover parking, iMac computer station, in-room yoga channel and extensive conference facilities for up to 350 delegates. The professional, efficient staff and Novotel Brisbane's prime location make it the perfect choice while staying in Brisbane. ... more   less 
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Also Known As:
Novotel Brisbane Hotel Brisbane
Brisbane Novotel
Accor Brisbane

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