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Novotel Brisbane
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Reviews (2,696)
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Reviewed 2 September 2014

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this reviewResponded 7 September 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 September 2014

Two porters kindly met as we approached and took bags to room whilst reception welcomed us
efficiently and courteously as were entire staff. Room spacious, adequately furnished with good view and well serviced. Bible would have been appropriate plus rack for bags, and drawers
in which to place clothing. Lovely spacious bathroom; exhaust fan would be good but mirror miraculously did not fog up. Dining facilities pleasing and lifts always available promptly. Ninth
floor good location and quiet. Complimentary internet appreciated. Novotel hotels vary but all seem to have first class staff.

Room Tip: Rooms overlooking St Johns Cathedral, Lutheran church and All Saints Anglican church are ideal.
  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Tahiti43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this reviewResponded 7 September 2014

Dear Tahiti43

Thankyou for posting such a wonderful review of our Hotel on Trip Advisor. It is always pleasing to read that our front line team who work very hard to ensure our guests experience an exceptional stay were on hand for your arrival ensuring the process be as smooth as possible.

I am happy you found the lifts prompt to take you to your room of which you found to be very quiet and comfortable with a great view overlooking Cathedral Square. I have noted your comment with regards to a Bible in the room of which I will pass on.

We thank you again for your review and look forward to welcoming you back to the Novotel when you next visit Brisbane.

Kind regards

The Novotel Brisbane Team
Melissa Longhurst

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

Novotel Brisbane is located less than 5 minutes away from Central Station, which is perfect if you use the Airport link train.

Staff of the hotel are very friendly and helpful. We booked a twin room but were given a room with a single bed. This was quickly rectified by the front desk with an upgrade to the Premier Floor. A+ to the staff!

The buffet breakfast offers a standard selection of breads, pastries, hot food, fruits and juices.

Be warned, the toilet seats of this hotel are square shaped! This may be a good or bad thing depending on what you like...

Overall, Novotel Brisbane is a nice hotel and for the price we paid (~$150/night) we were quite happy.

  • Stayed: September 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank MrTibbsMelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this reviewResponded 7 September 2014

Dear Mr TibbsMelb

We appreciate the great review you posted on Trip Advisor following your recent stay with us. I am pleased you found the Novotel centrally located within minutes walking distance from Central Station providing a direct link to the airport.

I know that Mark and his reception team will be pleased to read your comments regarding their A+ service as will our entire Hotel staff.

We look forward to welcoming you again soon!

Kind regards
The Novotel Brisbane Team
Melissa Longhurst

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Reviewed 1 September 2014 via mobile

Really nice rooms (majority catering for disbled in bathrooms) Spent 2 days on conference. Charged the premium rate but room not as described. E.g. no nespresso machine. In fact standard room given.Later realised that rooms were actually $100 less a night. Lovely pool. Breakfast and evening meal in the bar, very poor quality and both luke warm. Staff excellent.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank m4slcsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this reviewResponded 7 September 2014

Dear m4slcsam

We appreciate you taking the time to review our Hotel. I was very disappointed to read that the hotel did not live up to your expectations and this is the area we need to focus on. If convenient for you I would like the opportunity to discuss your recent stay, I can be contacted at the hotel direct on 07 3237 2300 or by email H1750-sb05@accor.com.

We hope your experience will not alter your confidence in the Novotel Brisbane and that you will provide us with the opportunity to welcome you again.

Kind regards
The Novotel Brisbane Team
Melissa Longhurst

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Melissa L, Guest Relations Manager at Novotel Brisbane, responded to this reviewResponded 1 September 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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