I've stayed at this Mirvac complex twice in the last six months and have been very disappointed both times. I find the staff are generally very smug and not overly helpful considering the rates they expect their guests to pay. When I checked in for example with luggage for a family of four the only person able to assist was the one girl at reception. The first visit I left a shirt in the room which happened to have my grandfather's gold cufflinks on it. After numerous calls I was never able to retrieve the shirt or cufflinks. The most recent visit we were paying in excess of $500/night for a family of four two bedroom apt. The carpets were badly stained and the rooms are tired including the beds and bathrooms, We avoided eating in the restaurant due to the service and pretty ordinary food quality , the buffet breakfast is a disgrace. Unfortunately Brisbane currently has a shortage of 5 star accomodation and the location of this place is excellent so the options are limited. Sadly it used to be so much better managed that it was easier to forgive them for a a few minor oversights. eg our room wasn't serviced on the saturday - to be fair the cleaner did turn up at 2pm and was asked to return after we had finished our lunch, never to be seen again.
- Official Description (provided by the hotel):
- A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more less
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- Also Known As:
- Quay West Suites Brisbane Hotel Brisbane
- Quay West Hotel Brisbane
- Quay West Brisbane