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“Nice enough but not a big hotel glamourous feel” 4 of 5 bubbles
Review of Quay West Suites Brisbane

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Quay West Suites Brisbane
Ranked #63 of 162 Hotels in Brisbane
Certificate of Excellence
Brisbane, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice enough but not a big hotel glamourous feel”
4 of 5 bubbles Reviewed 5 December 2013

We stayed here with our 1 year old son. I was impressed with the view which was spectacular and the large room and large balcony. The room has everything needed to pretty much live here! And it has a nice warm fresh homely feel about it.

What it lacked for me was that WOW factor that you get from staying at the big hotels. The lobby isnt anything spectacular, you really dont get the luxurious pampered feeling that you get from staying at large hotels/resorts.

In saying that we got a good deal and had nice food from the restaurant and all the staff were genuine and helpful. So I really cant complain apart from it just didnt blow me away.

I guess it depends on how long you are staying and the purpose of your visit. I was here for 1 night for a treat so I wanted to have the pampered feel. If I was staying longer eg on business or a longer holiday it would be absolutely perfect!

Room Tip: Get a room on a high floor to guarantee amazing views
See more room tips
  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cuber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, 8 December 2013
Cuber, we are delighted that you enjoyed the space and views from your apartment - we are very proud of our hotel and are most fortunate to be in a wonderful parkside location. Our aim is to provide a warm, comfortable environment to take advantage of our residential apartment feel and we are most grateful that you were able to recognise this, particularly for extended stays. We are sorry you did not feel pampered on this stay hope this did not impact your time away.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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529 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Cannonvale, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 November 2013

Big Room, comfy bed, fantastic central location and friendly helpful staff. We booked a one bedroom suite and we were pleasantly surprised to find we had a huge balcony overlooking the botanical gardens. A true 5 star property. We would definitely stay again when next we visit Brisbane.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bridgette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, 27 November 2013
Dear Bridgette, it was pleasing to learn that the Quay West Brisbane team delighted you with their helpful, friendly level of service. We take great pride in surprising each guest and value your comments following your stay. Thank you your kind feedback. Regards, Mat Finch - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 10 November 2013

Quay West Suites is close to Brisbane CBD, QUT & the Botanic Gardens. Good value for money, location & views. I only stayed a couple of days, however would be looking to stay again the next Brisbane trip.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank OakChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, 13 November 2013
Hi OakChris,

Greetings from sunny Brisbane! We are very thankful you have chosen to share your Quay West experience and are delighted you enjoyed your time with us so much that you will return in the future. Please feel free to contact me directly and I will be sure to attend to your reservation requirements directly.

Regards
Mat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 7 November 2013

Big and clean rooms, we felt like we had a little unit!
Big balcony
Lovely body lotions.. random i know but it smelt so good!
Lovely staff, beautiful pool and spa, loved the free apples in the lobby!
Good location, lovely view of the botanical gardens
Didnt get a chance to eat at the hotel, as there are many great places within walking distance to the hotel

Room Tip: Get a room facing the gardens
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, 10 November 2013
Hi Jenna,

We are delighted that you enjoyed a wonderful Quay West experience - from the apartment and outlook down to the apples! We have just introduced a new range of Australian amenities by Apelles Apothacary and are receiving wonderful feedback on them, I am very grateful for your endorsement also.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quay West Suites Brisbane

Property: Quay West Suites Brisbane
Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#58 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Official Description (provided by the hotel):
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane

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