We stayed at the Rendezvous for 3 nights as part of our 4 week trip to Australia. The hotel is in a brilliant location with the station across the road and the centre of Brisbane & Southbank easily walkable. It is an old building with character and we chose it as such. The room was certainly compact compared to others we stayed in whilst in Australia, however I think that's reasonable in a property of this type. Generally the customer service we received was excellent, particularly from the reception staff who certainly exuded the 'can do' philosophy. We encountered Housekeeping a couple of times and the lady was warm, kind and helpful - so a big thumbs up there! The hotel has a cheap laundry ($10 a bag to wash and fold) which is unusual and a very good feature. We did encounter problems with noise whilst staying in the hotel. I would expect city noise at a hotel in this type of location and was ready for that. However we were located facing the backpackers across the road and thus did not sleep well on any of the nights, the Saturday being especially bad. It would put me off staying here again, so I would advise anyone thinking of staying at the Rendezvous to request a room away from the backpackers.
On a slightly disappointing note, on check out we were billed for approx $230 of room service charges (we don't use room service as a rule). We were checking out early to catch a flight and the staff concerned were not those we had dealt with at any point in our stay. After some flapping about, the charges were removed, but no apology was forthcoming. I appreciate that mistakes happen, but a simple check of the signatory for the aforementioned charges should have cleared this up quickly.
In summary, this is a good hotel with some excellent customer service and a nice warm feel in a great location. Just beware the backpackers hostel and those surprise charges and you will do just fine.
- Official Description (provided by the hotel):
- Adina Apartment Hotel Brisbane Anzac Square is a modern hotel located in the heart of Brisbane's central business district. Overlooking the Anzac Square memorial gardens and directly opposite Central Railway Station, our superb location gives you direct access to the best that Brisbane has to offer. Whether you are travelling for business or leisure, you will appreciate having Queen Street Mall, Treasury Casino and South Bank all within walking distance. ... more less
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- Also Known As:
- Brisbane Rendezvous Hotel
- Clarion Brisbane