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“Work ans Christmas function”

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Adina Apartment Hotel Brisbane Anzac Square
Ranked #26 of 159 Hotels in Brisbane
Certificate of Excellence
Sunshine Coast QLD
Level 6 Contributor
221 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Work ans Christmas function”
Reviewed 20 December 2012 via mobile

I think the hotel is basing the design on 'old world charm' it was comfortable, rooms pokey but ok, didn't have dinner there but breakfast menu (albeit I ate two pieces of toast and two glasses of OJ and was $22 that's pretty standard in the hotel industry but ridiculous all the same) we all accept that when its a work gig I guess but if we were paying, no way! The only drama I had was the shower, you had to run it for a good 5 minutes before the hot tap gave hot water and when it did we couldn't get hot and cold to give us a nice shower. If it wasn't scalding us it was freezing! And the other tip to note, don't let your partner go to the loo and flush the button she. You're in the shower if you don't want to be scalded!!

Stayed December 2012, travelled on business
Helpful?
Thank Kellie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, Director of Sales at Adina Apartment Hotel Brisbane Anzac Square, responded to this review, 6 January 2013
Thank you for your comments, although it is disappointing to learn of the problems you had with the water temperature in the shower, so please accept our apologies.

Could you please advise which room number you stayed in to dos.brisbane@rendezvoushotels.com so we can investigate and rectify. Thank you
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Mooloolaba, Australia
Level 6 Contributor
96 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 December 2012

My husband and i stayed here on a stopover, we had a one bedroom apartment, it was spacious enough and short stroll to Queen Street Mall, we arrived in late and it was nice to be greeted by friendly staff, my package also was a bottle of sparkling wine ( which was not there in our room) they have late checkout, for being on a busy CBD corner it was not too noisy. We stayed here because

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
Thank KylieToole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, Guest Relations Manager at Adina Apartment Hotel Brisbane Anzac Square, responded to this review, 18 December 2012
Thank you for taking time to post your comments following your stay, and we appreciate your positive words about our friendly staff.

Please do let us know if you didn't receive the sparkling wine – often we deliver this after guests have arrived in case a different choice is requested.

WE certainly hope we see you back here again soon. Merry Xmas.
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nowra
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 December 2012

I stayed here as I was on a trading course with work
The room was excellent but I would have to agree with other comments that it sounded like water was running through pipes all the time
As I was travelling on my own I ordered room service both nights
Compared to other city hotels I have stayed in , I felt the room service menu was overpriced and not the best menu
The staff were great and the hotel overall had a nice atmosphere -- the location is A 1
so close to the station and shopping
I have no idea what the cost of the stay was as it was booked via work but would look it up for future stays in Brisbane

  • Stayed November 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ganda68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, Guest Relations Manager at Adina Apartment Hotel Brisbane Anzac Square, responded to this review, 18 December 2012
We appreciate your comments, especially those about our staff and location.

Regarding the room service menu ; we can confirm that Berkleys will be introducing a new menu in early 2013, which we hope you will enjoy on a future stay. Merry Xmas.
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Melbourne, Australia
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 November 2012 via mobile

Great location, opposite Central Station, 4th floor room quiet and comfortable. Very reasonably priced rooms. Valet parking available but you'll wait up to 30 mins to get your car back.

But: Bar & lounge area set up for next mornings breakfast at 8.30pm so forget if you want to have drinks with friends.
Cocktails menu: half of the options were "not available" (how is that even possible??) and the "specials" (Jellybean and Blue Lagoon) were a throw back to the 80's when I'm sure the hotel was in its prime.

Coffee was simply awful as was the rest of the cooked breakfast menu items. Had to ask for our eggs to be cooked fresh as the scrambled eggs were watery and almost inedible. House pancakes were dry, savoury pancakes rock hard. My suggestion, take the cost of it and either walk to Queen street mall or Southbank for a far better dining experience.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrs_Grixti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, Director of Sales at Adina Apartment Hotel Brisbane Anzac Square, responded to this review, 4 December 2012
Dear Mrs Grixti

Thank you for taking the time to post your comments following your recent stay, and we appreciate your positive comments regarding your accommodation.

We have also spoken to the owner of Berkleys (Restaurant & Bar), and they do advise that one of the special cocktails was unavailable on the Friday evening you refer to, but all the others were available. Their Friday night cocktail specials are part of a promotion and they try to make the evening fun, with some of the cocktail names. Breakfast is occasionally set up the night before depending on how busy the bar is. As an alternative to the machine coffee, there is also an option for a barista made coffee for an additional cost.

According to the Restaurant, feedback from other guests on the Saturday morning differed to your own, so we are disappointed that the food was not up to your expectations.

Despite your disappointment with the dining experience, we hope you will return to the hotel on a future visit to Brisbane.
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Sydney
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 November 2012

On a recent stay in Brisbane my wife and I stayed at the Rendezvous. There was an unbelieveable storm which damaged the hotel and restricted services. The staff were absolutely champions when meeting the needs of the guests while the hotel was being repaired around them.
The Rendezvous has top quality rooms in a great location. We will be staying at the hotel again on a return trip to Brisbane.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Aussie_Consultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, General Manager at Adina Apartment Hotel Brisbane Anzac Square, responded to this review, 25 November 2012
Thanks for taking the time to post a review.
As you say, the team did an amazing job in pulling together to have us operating so quickly after such an event and they deserve all the praise they receive.
We look forward to seeing you back again when next in Brisbane.
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Dallas, TX
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 November 2012

We stayed one night in Brisbane on our way from the US to Cairns and weren't sure what to expect of Brisbane, nor where to stay. We settled on the CBD area, and not sure why we ended up choosing the Rendezvous but are thankful we did.

First, location: from BNE airport, take the skytrain to Central Station. A short 20-minute ride to the city, and the Rendezvous is literally across the street from the train station (follow the signs to Ann St exit, and you'll see the hotel as you're exiting the train station). For us, this was paramount since we were lugging 3 suitcases and wanted simple, but didn't want to waste money on a taxi. The hotel is also around the corner - maybe 5 minute walk - from the Queen Street shopping center, which is great for people watching, not to mention shopping. We also walked from Queen Street area to the Botanical Gardens and did the 10,000-steps walk and found it a quite pleasant day, perfect for a jet-lagged couple trying to make it to our self-prescribed time before which we didn't want to go to bed (again - our personal goal to ease the jet lag from US to AU). It's also very close to restaurants - as short as a 1-minute walk - so again gets plusses for convenience.

Anyway - location is great if you're on holiday. You can't beat it, though I can't speak for business travelers since Brisbane's a big city and of course it would all depend where your meetings are located.

Our room wasn't ready when we arrived but when we did check in, we found it spacious (separate living and sleeping areas, plus kitchen and a washing machine). The air conditioning was great - this coming from someone who sleeps at 65 degrees - and the curtains made the room quite dark, so great for sleeping. It would be perfect for an extended stay given the kitchen and laundry facilities in the room, and the desk was comfortable for working as well.

We paid for the business package that would include internet and a buffet plus an item from the mini bar. One thing that was odd was that when we made the booking, we advised 2 adults in the room. But, the business package is only valid for one person. Seems like that should be made clear at time of booking that in fact, you have to buy 2 business packages in order to get two breakfasts. This also (apparently) allows a second computer to be hooked up to the internet, but not worth it in my humble opinion. On the plus side, the cost of the second package is just $2 more than the wine available in the mini bar which does qualify as one of your free mini bar items. Also something I never figured out: is internet already included? Within Australia, the hotel website suggests internet is complimentary. From the US, it appeared it was not. Not sure if this was on purpose or if I just misread, but I still to this day do not know if internet is or isn't included with a regular room price. For us, we justified the (first) business upgrade by adding the cost of internet plus breakfast and deciding we'd come out ahead, but if internet is free anyway and you still have to buy a second buffet, I probably wouldn't do it again.

Now - full disclosure - we managed to check in to the hotel just 30 minutes before the Super Storm hit on 17November. We were out and about while the storm barraged Brisbane and came home to the hotel at the end of a long day ready to check in, shower and find a quick and easy place for dinner and then glorious bed (remember we're jetlagged after a 15 hour flight and full day of exploring). Unfortunately, what we found instead was that the lobby ceiling had collapsed and lobby flooded as a result of the storm, and that there was no power on the main floors (and correspondigly elevators not working). What was initially a complete shock - were our bags OK? did we still have a place to sleep? - turned out not to be a big deal at all. In a matter of hours the hotel had all hands on deck, saw us to our room (albeit via dark soggy passageways and up 3 flights of stairs) and continued business as usual while trying to make our stay as comfortable as possible, all the while working to transform the lobby back to its pre-collapse/pre-flood stages. Power to the rooms was never an issue, and they did everything they could to bring internet and TV back as quickly as possible. There are many instances as we travel where something doesn't go quite right, and we complain that a hotel should have done this or that, but the teamwork and effort displayed by every member of the staff exceeded every one of our expectations during this unplanned and unfortunate event. Watching the team pull together made it clear that the staff truly cares about its guests, and kudos to them for handling everything as they did.

Will definitely stay again if we ever find ourselves in Brisbane.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DallasPillowTalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, General Manager at Adina Apartment Hotel Brisbane Anzac Square, responded to this review, 25 November 2012
Thank you for taking the time to post a review following your recent stay.
You raise a good point about our Business Benefits Package and the extra person when two guests stay and I will take this up with our Marketing team to try and make this a little easier to understand. In relation to internet services in general, all of our hotels offer a limited 24 hour complimentary service (either low speed or limited usage) which is often enough for our leisure guests.
I must also thank you for your kind words to the team in relation to the way they all pulled together to get things back to operation following the storm. I was and am extremely proud of each and every one of them, and the way they reacted on Saturday is an example of why we often receive such positive comments about their actions.
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Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 November 2012

Great for those arriving /leaving by the AirTrain as it's right opposite Central Station

Also handy for buses and suburban trains, and there is a food court beneath it in Anzac Square with a laundry and other facilities.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LongBlackCoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousBris, Public Relations Manager at Adina Apartment Hotel Brisbane Anzac Square, responded to this review, 14 February 2013
Thank you for taking the time to provide your feedback to us following your recent stay.
We are pleased that you enjoyed your stay, and look forward to welcoming you back on your next trip to Brisbane.
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Additional Information about Adina Apartment Hotel Brisbane Anzac Square

Property: Adina Apartment Hotel Brisbane Anzac Square
Address: 255 Ann St, Brisbane, Queensland 4000, Australia (Formerly Rendezvous Hotel Brisbane Anzac Square)
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#15 Family Hotel in Brisbane
#21 Business Hotel in Brisbane
#23 Romantic Hotel in Brisbane
#26 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Adina Apartment Hotel Brisbane Anzac Square 4.5*
Number of rooms: 136
Official Description (provided by the hotel):
Adina Apartment Hotel Brisbane Anzac Square is a modern hotel located in the heart of Brisbane's central business district. Overlooking the Anzac Square memorial gardens and directly opposite Central Railway Station, our superb location gives you direct access to the best that Brisbane has to offer. Whether you are travelling for business or leisure, you will appreciate having Queen Street Mall, Treasury Casino and South Bank all within walking distance. ... more   less 
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Also Known As:
Brisbane Rendezvous Hotel
Clarion Brisbane

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