It is disappointing to be in a position to write a poor review a hotel that is rated so highly on trip advisor.
I have travelled to many countries & stayed in many hotels but this is the first time I have been compelled to write a review to warn people of such a below average hotel.
Starting upon arrival the staff were not helpful, impolite & showed a lacklustre demeanour of staff that just did not want to be working at all.
The level of cleanliness was appalling form the entry to the elevators to the room itself. Even the cleaning staff commented that the place had inadequate management & service levels.
The icing on the cake was that we online booked the room for 2 nights only to be told when we arrived that we only had a reservation for one night even though the one night price we ended up paying for clearly was at the 2 night rate.
A good experience in a hotel for me is quite simple really, excellent professional service, cleanliness, location & walking away totally satisfied. Alas this hotel did not tick any of those criterias.
In summary ............stay elsewhere travellers there are so many better options.
- Official Description (provided by the hotel):
- As the double doors of Royal Albert sweep open, you realise this is no ordinary hotel. Gone is the hustle and bustle of city life. Gone are the fumes and noise of city traffic. Inside there is tranquillity. Inside there is space and old world charm. Inside there is a friendly greeting. Royal Albert Hotel - the heart and soul of Brisbane. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Royal Albert Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Royal Albert Brisbane
- Hotel Royal Albert