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“Jack hammer outside 9am Sunday morning! No refund! What a joke!”
1 of 5 bubbles Review of Royal On The Park

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Royal On The Park
Ranked #27 of 157 Hotels in Brisbane
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Jack hammer outside 9am Sunday morning! No refund! What a joke!”
1 of 5 bubbles Reviewed 2 July 2011

Don't stay here until you can be guarantee you won't be woken by a jack hammer doing major road works at the front of the hotel. Weren't told about it, even though we specified a quiet room on the park for which we paid extra. And after requesting a late checkout. Offered $20 compensation for 'Free Parking!'

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Geoffonholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 7 July 2011
Dear Guest

Thank you for staying with us and for taking the time to share your feedback.

Whilst we do apologise for the inconvenience to you, unfortunately we have no ability to control the works of Brisbane City Council on the intersection of Alice and Albert Streets that were conducted last weekend.

We have previously contacted BCC in regards to some other work being conducted behind the hotel to request changes of work time to respect our guests requirement for peaceful enjoyment, however we understand that work conducted on the streets of the city is usually scheduled during down time on the weekends, either early morning or late at night as to not interrupt the flow of traffic during mid week peak hour. This is the only downside of our central city location.

I will again today contact BCC and request that when this work is being performed that the hotel receives advance notice as to ensure we can advise guests.

If you do wish to discuss the matter further with me, please do not hesitate to contact myself personally on 07 3221 3411

Kind Regards

Nick
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (346)
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Kingaroy
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 June 2011

I have stayed at the Royal on the Park on a number of occasions and have always been impressed with the professionalism of the staff. On my most recent occasion I fell ill with a very bad migraine and needed additional help from the staff. I would like to commend the service and help I received from staff expecially Dan. Dan was extremely helpful finding me a doctor /doctors appointment/directions and helping me with a delayed checkout. This was very much appreciated by my husband and myself and it made the situation a little more bearable.
It is always a pleasure to stay at the Royal and I must also mention that I am always well looked after even if I am not ill. Thank you very much.

Room Tip: Every room at the Royal is the best room.
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank KingaroyKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 7 July 2011
Dear Guest

Thank you for taking the time to share your experience with us.

Danh is one of our long serving team members here at Royal on the Park and is one of many stars within Front Office. The service he provides still amazes even us and I will be delighted to share your feedback with him and the rest of our team.

I have now also nominated him for our Employee recognition program - he will receive a ‘Moment of Truth’ award and will go into the running to become Royal on the Parks Employee of the Year 2011 (which he actually won last year as well! – so the rest of the team were quite envious of his holiday prize!!)

Thank you very much again and we look forward to welcoming you to the hotel again soon

Regards

Nick
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hervey Bay, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 19 June 2011

Everyone from the concierge to the desk staff we wonderful after arriving late at 8.00pm nothing was too much trouble and to find we had been upgraded was an absolute surprise. The beds are beautiful just like home with pillows to match. We can highly recomend staying there. We have stayed there for years and the refurbishment is beautiful.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank activind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 23 June 2011
Dear Guest,

Thank you for taking the time to share your comments with us. It will be a highlight for me to share your comments with our Concierge and Front Desk teams – they all work very hard to ensure our guests comfort and they do appreciate a simple thank you from our guest!

Since our refurbishment we have received so much glowing feedback regarding our new rooms and the new bedding is defiantly a star!

We look forward to welcoming you back to the Royal in the future

Kind Regards

Nick
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 19 June 2011

My partner and I had the luxury of a spa suite to celebrate his birthday this month - we only had to travel 20 minutes to get there and it was amazing how different Brisbane can be when you are there as a 'visitor' rather than rushing through it on your way to work. We walked, we dined minutes away from our room and saw her in all her glory at night! The beautiful Royal was the epicentre of it all though and we had a fantastic time. It was very sad to have to leave - the staff and management of the Hotel are fantastic and only enhance what was a great birthday present - and I got to share it!

Room Tip: Go online check out the rooms and ring direct
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Dizzieliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 23 June 2011
Dear Guest,

We certainly appreciate you taking the time to review us. Isn’t it amazing being able to take some time out and enjoy our beautiful city. For those of us who live here we sometimes take it for granted and we are pleased to see that more and more Brisbane residents are taking the opportunity to be “tourists in your home town”.

We hope that your partner had a wonderful birthday and we are honored that you chose us to share this occasion with you both.

Please don’t be sad about leaving the Royal – we are 42 years old this year, and will be here for many more years to come!

We look forward to welcoming you back in the future!

Kind Regards

Nick
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caloundra, Australia
1 review
3 of 5 bubbles Reviewed 17 June 2011

We have traveled the world and really would have to rate this hotel a 3 at best. The bathrooms are very plain really need some upgrades. The hallways have grey carpet that match the paint job on the walls, a little color would have been nice. If you are after a basic hotel that is very close to the city and shopping areas this is for you. A 3 star at most.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank isx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 23 June 2011
Dear Guest,

Thank you for spending some valuable time reviewing us.

It is disappointing to see that our recent refurbishments did not meet your expectations. The core bathroom and guest corridors have not been fully refurbished as yet, however we do have plans in the future to upgrade these areas as well. I would be interested to learn if (despite your feelings on the bathrooms and corridors) – you enjoyed the new guest rooms?

It is pleasing to note that our location was ideal for you and if you do wish to provide any further feedback regarding our rooms, please do not hesitate to contact myself directly on 07 3221 3411.

Kind Regards

Nick
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 6 June 2011

This is by far my favourite place to stay in Brisbane whenever I visit!.
The staff are always absolutely lovely & really go out of their way to help you.
The rooms are nice and big (and clean) - huge bed, desk, TV, mini kitchen area with bar fridge, nice bathroom, & beautiful views of either the city or the botanical gardens (depends what side you stay on).
Also the room service & valet are always exceptional service!

I cannot recommend this hotel highly enough!!

  • Stayed March 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank xJMelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 23 June 2011
Dear Guest,

Thank you for taking the time to share your experiences with us. Our team dedicates every minute to ensuring that our guests are well looked after and I will enjoy sharing your comments with them. I will be sure to also mention to our Housekeepers that you found your room clean and up to your standards.

Thank you once again for your kind words and we always look forward to welcoming you back to Royal on the Park

Regards,
Nick
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 May 2011

This is a real find in Brisbane. Stayed there overnight. The reception staff could not have been nicer. Free room upgrade and late check out was offered along with parking. If only all hotel staff treated their guests like this. Location is excellent overlooking beautiful gardens and walking distance to city centre. This is now my preferred hotel in Brisbane.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank more27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 31 May 2011
Dear Guest

Congratulations on discovering us at Royal on the Park! We think we are Brisbane’s best kept secret and it’s great to see you do as well!

I would like to thank you for taking the time to review us on TripAdvisor and sharing your experiences with us. We love being able to pamper our guests and although rarely available, we are more than happy to offer a complimentary upgrade if we can.

Thank you for your kind comments regarding our team – they are the backbone of the hotel and without their excellent efforts we would simply cease to exist. They take so much pride in their work and I will take pleasure in sharing your comments with them .

We certainly are looking forward to welcoming you back to your Brisbane home next time you are visiting.

Kind Regards

Nick
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal On The Park

Property: Royal On The Park
Address: Corner Alice & Albert Streets, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Brisbane
#13 Romantic Hotel in Brisbane
#27 Luxury Hotel in Brisbane
#32 Business Hotel in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Royal On The Park 4.5*
Number of rooms: 153
Official Description (provided by the hotel):
Royal on the Park is conveniently located just a 5 minute stroll away from Brisbane's CBD and popular Queen Street Mall shopping precinct. Facing the Beautiful Botanic Gardens at the green end of the CBD, it gives the feeling of being in a calm oasis. Outside the front door, age-old Moreton Bay fig trees, soaring bamboo and ancient travellers' palms stand sentinel opposite the hotel. Royal on the Park features 153 spacious guest rooms and suites, tailoring amenities and services to both leisure and business travellers! All guests, diners and delegates can enjoy complimentary hi speed wifi with no download limits. The Walnut Restaurant has consistently remained a favourite venue for local visitors and regular hotel diners. Ask about our new a la carte menu featuring fresh local produce from Queensland farmers. For those with fitness in mind, the largest in-ground hotel pool in Brisbane together with spa and top floor gymnasium provide the freedom to relax and unwind or to enjoy an energetic work-out. A kick start to the day is made easy with an invigorating early morning jog around the numerous pathways of the Botanic Gardens. The hotel is well renowned for its in room facilities. Combining digital free to air television, Foxtel and satellite channels from around the world. A wide selection of pay per view blockbuster movies and favourites for adults and children alike. 37 radio stations combining local AM and FM channels with international flavour. This combines for a total of 188 viewing and listening opportunities. Whether you are looking for a conference venue, planning a Breakfast, Lunch or Dinner or perhaps even a Wedding, the hotel has up to 8 elegant function rooms to select from, catering up to 800 cocktail style or 400 banquet style. Guests of Royal on the Park are well placed to enjoy the range of leisure activities in Brisbane. It's just a boardwalk stroll along the water's edge to the Riverside Markets and an abundance of restaurants and al fresco cafes. ... more   less 
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Also Known As:
Royal On The Park Hotel Brisbane
Royal On The Park Brisbane
Park Royal

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