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“Location probably makes up for shortcomings”
Review of Royal On The Park

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Royal On The Park
Ranked #27 of 157 Hotels in Brisbane
Certificate of Excellence
Australia
Level Contributor
273 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Location probably makes up for shortcomings”
Reviewed 5 May 2012

This hotel is in a lovely location-opposite the Botanical Gardens. As Brisbane is a pretty unattractive city in the CBD, this makes it a good place to stay. I stayed in a king room garden view which was extremely expensive - almost $300 a night. The room was fine, plenty of wardrobe space, comfortable bed, etc, although I agree with other reviewers that the chaise longue idea is just stupid. There is nowhere else to sit, and no table on which to put room service meals or breakfast. The chaise longue isn't even comfortable! Management should throw them all out and buy some proper chairs or a sofa. If there are two people in a room I don't know what they are supposed to do!
The service was very poor. Not surly, just ineffectual. A couple of minor issues that I had were dealt with extremely badly. The restuarant breakfast was poor quality and the toaster almost imposible to operate (at one point three guests were standing round it wondering how to make it work!!).
I agree with another reviewer about the internet charges. Even among Australian hotels, charging $27 a day is nothing but a rip-off.
So for the price (and even for half the price) this was not a particularly good experience. But the location does make up for a lot.

Room Tip: Although more expensive I think the garden view rooms make a difference to staying here
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ert53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (351)
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Gold Coast
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 April 2012

We booked on Wednesday for Friday stay and picked up a great Last Minute rate of $179 including breakfast. Like any city, you have to pay for parking. This hotel offeres parking for $25, be aware that some hotels charge +$35. Plus access to the hotel is very easy. If you don't visit the city often you can get nervous driving down all the one way streets and narrow lanes. This is easy to get to and easy to hit the highway when leaving. Overall getting a 4 star city hotel under $200 including breakfast and parking is pretty good. I don't think you could have a bad room view as you either have a city or botanical gardens view. We were only on the 2nd floor so didn't see lots of the Botantic gardens, but seeing green trees out the window was nice enough. We came up to Brisbane for 1 night (went to see Mummy Exhibition at Museum). Walked to dinner at Eagle Street, walked to Casino, walked back to hotel. All very easy even in high heels. The rooms have been rufurbished and are clean, tidy and of a good standard. However the paint colour in the bathroom is still old fashion. Kinda had a feeling like the rooms got refurbished and the budget got tight so the bathroom was done only 85%. But it is absolutely fine, clean and tidy. Breakfast was exactely what I would expect for the standard of hotel that it is. Had a different atmosphere then the other chained hotels. Almost an intimate feel. Not really suited for children. Lovely chairs, solid wooden tables (dark oak), very cosy for a winters morning.
Overall this is a great hotel for a great price in a great location if you are getting away for a short weekend in the city. Will stay again.....maybe for State Of Origin or a concert in the Botantic Gardens.

Room Tip: If you can't get a good deal that includes breakfast, don't worry as there are plenty of caf...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nuttie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2012

We recently stayed at Royal on The Park, for almost a week. The hotel staff went out of their way to make us feel welcome and cared for, the hospitality at this hotel is simply amongst the best we've ever experienced. The room was beautifully decorated, spacious and clean. The view from room 925 was stunning (photo’s included on the review) and we spent a lot of time marveling at the view of the city botanic gardens below.
We had previously read that the beds were comfortable and they weren’t kidding - slumber city indeed!!
We would have liked to have had an in room safe, for convenience. But that is our only suggestion for the hotel!!
We will always stay at this hotel when we’re visiting Brisbane. The hotel was like a home away from home, perfectly located for us to enjoy the CBD, and the Queen Street Shopping Mall. It was approximately a 10-minute walk to the train station and that enabled us to enjoy the Gold Coast also!! Highly recommend to others.

Room Tip: 9th Floor was very quiet.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carrieandyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 15 May 2012
Dear Guest

Thank you for taking the time to share your feedback with us.

All the teams that comprise Royal on the Park work so hard to ensure we will up to our mission of “where service comes first. I am truly grateful for the time you have taken to provide me with some genuine thanks and feedback to pass onto them. At the end of the day a pat on the back and word of thanks is one of our best tools to show our team we appreciate their efforts.

Our new pillows have been a talking point for our guests and we field many calls every week from guests wishing to purchase them. We realize that pillow choice is a very personal one and as such, on your next stay with us, please feel free to make use of our Pillow Menu if you find yours are too fluffy. We do provide many different styles and sizes of pillows and it gives our wonderful housekeeping team an excuse to visit you and make sure everything is still perfect!

We do provide safety deposit boxes at our reception desk free of charge and accessible 24 hour per day for our guests.

As most travellers mention, the location of Royal on the Park cannot be bettered – with close access to the main shopping & business districts and as you point out, ease of access to all modes of transport, with the added benefit of not be surrounded by the “concrete jungle” that is Brisbane! Our views over the Botanical Gardens are serene and provide a peaceful aspect for our guests.

We will all look forward to welcoming you back in the future.

Kind Regards,

Nick
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 April 2012

I don't know how this hotel could claim 4 stars -- felt like a down-at-heel three star to me. Rooms were poorly acoustically insulated, decor was drab and unstylish, service was slow, calls to reception went unanswered. Lobby area had a faint smell like nightclubs do in the morning. I would suggest you find somewhere else to stay.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Travelling_DE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 15 May 2012
Dear Guest

Thank you for taking the time to share your feedback with us.

I was surprised to see your comments with regards to noise the hotel recently fitted all our rooms with 1.5cm thick secondary glazed glass to ensure that the building becomes totally soundproofed, this project was completed at the end of March 2012.

I was disappointed to read your comments regarding our service upon your check in – as you can see from our other reviews, our Front Desk team are usually very welcoming and it concerns me that you did not experience the same levels of service as you expected. Your experience has allowed me to identify an issue with our staff training; we have been able to use your situation as a training tool with our team to redevelop our processes to ensure that this does not occur again.

With regards to the décor, our lobby features the original walnut paneling from when the hotel was built and is one of the only remaining materials after our full refurbishment. We have kept these panels as our strong clientele of regular guests tell us that they love the “club like” feel the paneling provides. I do appreciate that the wood paneling may not be everyone’s style.

I would be keen to discuss your review further with you to seek your ideas on further enhancements we could improve on. Please do contact myself direct on 07 3221 3411 if you wish to discuss.

Thank you once again for your stay with us and for taking the time to provide your feedback.

Kind Regards,

Nick
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 April 2012 via mobile

Check in was easy and uneventful, just how I like it. Room was very spacious and comfy. Enjoyed room service for breakfast, reasonably priced, would have cost the same to go to the coffee club down the road but I didnt have to get out of my pj's. Used the pool and spa, perfect as nobody else was there. A nice quiet weekend, reception staff were very friendly and attentive.

Only negatives would be the shallow bath in the room, also there were wasps nests under all the umbrellas in the pool area, as well as on the building, a little scary for me :) carparking was a little on the high side.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hotelle11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 15 May 2012
Dear Guest

Thank you for your stay with us and for taking the time to offer your review.

Its always wonderful to hear of your service experiences with us – as you mention, every one of our team members endeavors to go out of their way for our guests.

Its good to see our guest are enjoying our pool area since its makeover – we also believe the deck and removal of some trees and addition of open grassed spaces give our CBD oasis a special touch – just out of interest did you know that our pool is the largest in-ground pool in the Brisbane CBD?

We do thank you for informing the hotel regarding the wasps’ nest you found, our Engineering team have now fully serviced this area.

We will all look forward to welcoming you back in the future.

Regards
Nick
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunny Gold Coast
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 25 April 2012

We had stayed at this hotel before back in 2006 for a Stevie Nicks concert, and although it was a nice night and a fine hotel experience, somehow we got confused and thought we had booked into Quay West, a block away from the Royal on the Park, so when we realised we were NOT staying in a high rise self contained apartment room, we were somewhat disappointed. We also were unable to work out how to close the opaque curtains on the window in the room so were woken up at 5am by the sun coming in, and I slept the remainder of the time until getting up a few hours later with a sock over my face.

So last December when we were again attending a concert by the wonderful Stevie Nicks, we decided to stay at this hotel again, as it was nice enough and we just needed a standard comfortable room near the venue (Riverstage). Also, my partner back in 1979 had met Stevie in this very hotel when Fleetwood Mac stayed there for the Brisbane leg of their Tusk tour.

So we arrived at the hotel, checked in with no problems, went up to our very nice and spacious room which we were fully happy with. We had a lovely view overlooking the Botanic Gardens, and it was literally a 2-5 minute stroll over to the Riverstage, which we were really pleased with, considering the last Stevie concert we saw was at the Entertainment Centre at Boondal which is considerable less convenient to get to.

We spent the afternoon shopping and hanging out in the city (Queen Street Mall), then relaxed in the room for an hour or 2 before heading out to dinner and the concert. Normally we would go to dinner at the Eagle Street Pier waterfront restaurant precinct, since it's so close to the hotel, but this time we headed back towards Queen Street Mall to a restaurant called Mondial, since it's also very close to the hotel. Very convenient and QUIET location is this hotel. I have stayed at many CBD hotels that are not quiet at all, and it really does make a difference.

Stevie was amazing as always, and it was SO nice knowing that after the concert all we had to do was walk the block or so back to the hotel.

I have very good memories of staying here now (they have replaced the sock-over-the-face memories of the previous visit), and the room was more than adequate. The king bed was lovely and comfortable (the kind you don't want to get out of in the morning), the bathroom was nice, and check out the next morning was quick and non-eventful. The staff were all friendly and helpful, not that we needed anything special during our brief stay.

I will definitely stay here again when I want a hotel-style room (not a self contained apartment) right near the Riverstage and Botanic Gardens area of the CBD.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevie_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROTP_RDM, Manager at Royal On The Park, responded to this review, 15 May 2012
Dear Guest,

Thank you for your stay and thank you for taking the time to share your opinions with us.

Our team is the backbone of the hotel and I will be sure to pass on my thanks to them regarding the service you received. Finally, thank you for providing your recommendations to family and friends for our hotel – we will be sure to impress them!

As most travellers mention, the location of Royal on the Park cannot be bettered – with close access to the main shopping & business districts and as you point out, ease of access to all modes of transport, with the added benefit of not be surrounded by the “concrete jungle” that is Brisbane! Our views over the Botanical Gardens are serene and provide a peaceful aspect for our guests.

Regards
Nick
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2012

front of house staff very pleasant
restaurant staff really friendly and helpful
room was clean and tidy and bed very comfortable
short stroll to the city and across the road from the botanical gardens
overall had an enjoyable stay and would recommend it to others

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tbaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal On The Park

Property: Royal On The Park
Address: 152 Alice Street, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Brisbane
#13 Romantic Hotel in Brisbane
#27 Luxury Hotel in Brisbane
#32 Business Hotel in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Royal On The Park 4.5*
Number of rooms: 153
Official Description (provided by the hotel):
Royal on the Park is conveniently located just a 5 minute stroll away from Brisbane's CBD and popular Queen Street Mall shopping precinct. Facing the Beautiful Botanic Gardens at the green end of the CBD, it gives the feeling of being in a calm oasis. Outside the front door, age-old Moreton Bay fig trees, soaring bamboo and ancient travellers' palms stand sentinel opposite the hotel. Royal on the Park features 153 spacious guest rooms and suites, tailoring amenities and services to both leisure and business travellers! All guests, diners and delegates can enjoy complimentary hi speed wifi with no download limits. The Walnut Restaurant has consistently remained a favourite venue for local visitors and regular hotel diners. Ask about our new a la carte menu featuring fresh local produce from Queensland farmers. For those with fitness in mind, the largest in-ground hotel pool in Brisbane together with spa and top floor gymnasium provide the freedom to relax and unwind or to enjoy an energetic work-out. A kick start to the day is made easy with an invigorating early morning jog around the numerous pathways of the Botanic Gardens. The hotel is well renowned for its in room facilities. Combining digital free to air television, Foxtel and satellite channels from around the world. A wide selection of pay per view blockbuster movies and favourites for adults and children alike. 37 radio stations combining local AM and FM channels with international flavour. This combines for a total of 188 viewing and listening opportunities. Whether you are looking for a conference venue, planning a Breakfast, Lunch or Dinner or perhaps even a Wedding, the hotel has up to 8 elegant function rooms to select from, catering up to 800 cocktail style or 400 banquet style. Guests of Royal on the Park are well placed to enjoy the range of leisure activities in Brisbane. It's just a boardwalk stroll along the water's edge to the Riverside Markets and an abundance of restaurants and al fresco cafes. ... more   less 
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Also Known As:
Royal On The Park Hotel Brisbane
Royal On The Park Brisbane
Park Royal

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