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“More info please” 3 of 5 bubbles
Review of Abbey On Roma

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Abbey On Roma
Ranked #106 of 162 Hotels in Brisbane
Brisbane, Australia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“More info please”
3 of 5 bubbles Reviewed 29 June 2014

I have stayed at this hotel 4 times now. As the hotel suggests I use their website to get a good rate. The hotel is getting old, the carpets are pulling, the walls need a paint and the bathtubs need to be replaced. But on the whole for $100-$120 per night the location is great. However, 2 out of the 4 times I have stayed there has been overnight road works happening outside. I understand that this is not the fault of the hotel but it is not until you arrive that there is any information about this. There is nothing mentioned on their website. My suggestion is to call and ask prior to booking to make sure you can actually get a night's sleep during your stay.

Room Tip: Ask for a high floor away from the road
See more room tips
  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank aussiegirl1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyApt, Guest Service at Abbey On Roma, responded to this review, 17 July 2014
Hi,

Thank you for your review. We are glad you enjoy our location. It really is Great!
All of our apartments are individually owned so it can be hard to refresh or renovate the apartments, but we are in the process of refreshing everything.
In the past we did not have any prior warning that their will be any night works near our apartments, however we now receive letters from the council so we can advertise when there will be night work happening so guests can have prior warning.
We hope to see you again in the future.

Regards,
Abbey on Roma.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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313 reviews from our community

Traveller rating
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    67
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
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English first
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 10 June 2014 via mobile

I arrived late into Brisbane thinking what a fantastic location I have, I'll get straight off the train and across the road will be my home for the week. Wasn't I in for a treat.
Walked into the foyer that wreaked of rubbish, checked in and into the lift to a further stench that got worse the longer you were in there. Arrived at my designated room, opened the door and was greeted with absolute filth. Now there's a difference between dirty and filthy and I can say this was both.
The carpet didn't look like it had been vacuumed or shampooed since day one. Looks like someone had spilt rum and coke everywhere and didn't bother to clean up. The melamine on the kitchen cupboards was almost nonexistent and the balcony outside was obviously out of sight out if mind so the cleaners had neglected to take a mop out there for a while.
I could go on and on but I won't but I will say if it wasn't for the staff on the front desk at the time I would have checked out, great location or not.
Once I spoke to the lady on the desk she knew exactly what I was going to say and did move me to a much nicer and cleaner room where I did spend the rest of the week.
This being said didn't improve the state of the foyer and lift smell and the hallway outside the room was not vacuumed the whole time I was there. Thank you to the staff for your help but I will not be recommending or staying again.

Stayed June 2014, travelled on business
Helpful?
4 Thank MmJ4470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyApt, Guest Service at Abbey On Roma, responded to this review, 17 July 2014
Hi Monique,

Thank you for your honest review. When we receive review like this we go back and investigate why your experience was like it was and better it, so it does not happen again in the future.
I can say that we did have a problem with a pump under the building that was not working the way it should have been and it was producing the smell that was lurking around the reception foyer and lifts. We have now rectified this problem.
We are glad that we could change your room straight away to a cleaner apartment that made you happier. We do hire an outside contract cleaning company that does the cleaning of the apartments and we make sure they are up to standard.

We hope that we can redeem ourselves one day in the future and see you back here. We would love to have you.

Regards,
Abbey on Roma.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 25 May 2014

Only stayed 1 night but reception staff very helpful.As the staff knew we were catching a train in late afternoon we were voluntary offered a late check out, but we choose to store our luggage in there locked room that was available. Really nice 1 bedroom apartment all furnishings in good condition.
Comfortable bed, Good size fridge,stove. No laundry Take away food available at railway station, Hotel around the corner in George does a nice meal. It maybe pot luck as to the condition of the room as they are all privately owened and this can depend on condition.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mysticview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyApt, Guest Service at Abbey On Roma, responded to this review, 17 July 2014
Thank you for your review.

We are glad that you enjoyed your stay.
We really are in a great location and there are great eateries around us.
The apartments are great for a one night stay as well as a longer stay. For future reference if you do require a laundry facilities, you can just request it in your booking and we will do our best to put you in a room that has these facilities.

Hope to accommodate you in the future.

Regards,
Abbey on Roma.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunedin, New Zealand
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 20 May 2014

Stayed here July 2013 for 3 nights.
Staff at checkin were excellent to deal with and great with advise on places to go etc.
The room we had was clean & tidy.
Location is very good with the train station across the road.
If you want somewhere central to stay this is a good place.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank by1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyApt, Guest Service at Abbey On Roma, responded to this review, 17 July 2014
Hi,

Thank you for your review,
We are glad you enjoyed your stay.
Abbey on Roma is in a great location.

We were happy to accommodate you and we hope to again in the future.

Regards,
Abbey on Roma.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 15 May 2014

Absolutely disgusting service. Booked a room for 2 adults and one child. After having our child in hospital during the day and given the all clear to continue travelling we arrived and checked in. Came up to the room and there is only one double bed. No sofa bed, no pull out bed, no fold up bed with for our ill son. Called reception to be put through to an after hours service to be told there was nothing they could do even though we have booked and PAID for our child. So now we have no idea where one of us will sleep. In addition go to use the toilet and it is dirty. WOULD NOT RECOMMEND TO ANYONE!

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gold coast
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 26 April 2014

The hotel is in an excellent location if you require a hotel close to Suncorp Stadium or the Brisbane Transit Centre. However, the hotel is very run down and there are fair better options in the Brisbane CBD for around the same price. The room appeared to be freshly painted but the couch was so old I wouldn't dare sit on it, the shower was covered in mould with the soap holder hanging from the wall and the cold water tap taking two hands to turn on; several tv channels didn't have sound and there was dirty tissues under the bed. The room also smelt of mould. I certainly wouldn't pay over $100 to stay here. Look around, much better options.

  • Stayed April 2014, travelled solo
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank fraggle33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caloundra, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 26 April 2014

after arriving we were told there was no parking at the hotel, ended up parking at the parking lot next door, with no mention on where abouts to park, no helpfrom staff and not knowing the area, ended up paying over $200 for parking because of a call out fee, on top of that they were quite rude, apartment was filthy, tv reception was terrible, the bed was 2 singles pushed together and there were multiple "do not use tags" on equipment. would much rather sleep on a street. would definitely not recommend. pay the extra and stay somewhere nice.

  • Stayed April 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank brydion s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Abbey On Roma

Property: Abbey On Roma
Address: 160 Roma St, Brisbane, Queensland 4000, Australia (Formerly Abbey Apartments)
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Kitchenette Spa Swimming Pool
Hotel Style:
#12 Spa Hotel in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:3 star — Abbey On Roma 3*
Number of rooms: 65
Official Description (provided by the hotel):
The Abbey Apartments are located in the hub of the Brisbane CBD directly opposite the Brisbane Transit Centre. Only a short walk to the Brisbane Convention Centre, Suncorp Stadium, Queen Street Mall and Roma Street Parklands. The Apartments are fully furnished and self contained with an open plan design with a separate bedroom. Enjoy the convenience of apartment style accommodation with a range of recreational facilities such as the swimming pool, spa and sauna. The Abbey Apartments are the ideal location from which to base yourself while on business or pleasure in Brisbane. ... more   less 
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Also Known As:
Abbey Apartments Brisbane
Abbey Apartments Hotel Brisbane

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