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“Hmmm..... tired rooms but nice staff”

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Sofitel Brisbane Central
Ranked #34 of 169 Hotels in Brisbane
Certificate of Excellence
Reviewed 24 January 2014 via mobile

Don't stay at this hotel unless you get a great rate or you don't mind your sinks being chipped, your television being antiquated, paying big money for internet access , old carpet..... etc. The staff are nice and do what they can to compensate for the underwhelming physical product.

Stayed: January 2014, travelled on business
Thank MGM9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this reviewResponded 29 January 2014

Dear IGM9

Thank you for taking the time to write a review following your recent stay with us. I was disappointed to read that your stay did not meet your expectations in terms of the room you stayed in however I was pleased to read your comments regarding our staff.

I appreciate your honest and constructive feedback and hope to have the opportunity to welcome you back again.

Yours Sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,098 - 2,104 of 4,301 reviews

Reviewed 24 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Johnf F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this reviewResponded 29 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Clint B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this reviewResponded 29 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Nathna S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this reviewResponded 29 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 January 2014

After numerous stays at this hotel, I feel that some information should be placed in the public arena for other travellers.

This Sofitel fails the usual standard for this chain within the Accor brand. The staff, particularly at reception, are distant and arrogant. Rooms are damp and musty after periods of rain. There is no free wifi available for members of the Accor club, and the wifi which is provided by the hotel is very expensive. As for the parking charges at this hotel, a suitable adjective is "outrageous".

  • Stayed: November 2013, travelled on business
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1  Thank Rob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this reviewResponded 29 January 2014

Dear Rob N

I appreciate you taking the time to provide us with your honest and constructive feedback following your recent stay with us. I did note your comments regarding the hotel charging guests for Wi-Fi access and also our car parking charges.

Please rest assured that our Wi-Fi charges are competitive within our market. The hotel also does offer complimentary Wi-Fi access in our lobby for our guests and I apologize if you were not made aware of this during your stay with us.

Car parking in the Brisbane CBD is at a premium and it is common for hotels to charge for this service and I am sorry if you were not advised of these charges at the time of making your booking.

Thank you again for your review and I do hope that we will have the opportunity to welcome you back again.

Yours Sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central

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An Accor traveller
Port Moresby, Papua New Guinea
1
Reviewed 22 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this reviewResponded 29 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Kookaburra1959
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this reviewResponded 29 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Brisbane Central

Address: 249 Turbot St, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Brisbane
#7 Romantic Hotel in Brisbane
#11 Business Hotel in Brisbane
#32 Luxury Hotel in Brisbane
Price Range: £106 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel's reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 elegantly appointed rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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