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“fantastic hotel”

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Sofitel Brisbane Central
Ranked #28 of 159 Hotels in Brisbane
Certificate of Excellence
brisbane
Level 5 Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“fantastic hotel”
Reviewed 24 July 2014

our check in to the hotel was so smooth,i was even allowed to check in early,so i was happy about that,i stay at the hotel for my birthday,so when we got back from our cruise down the brisbane river,i was amazed that there was a plate with chocalate and a piece of cake saying happy birthday on it,so i was very happy,then we got changed and went upstairs to have canapes and drinks in the sofitel lounge,it was so lovely sushi was very nice indeed,then next day we had breakfast in the lounge and it was bloody gorgeous,i will defintely stay here again

Room Tip: always pay extra for a club room,
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Anthony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, 25 July 2014
Dear woody71Brisbane. I was delighted to read the review you posted on Trip Advisor following your recent stay with us to celebrate your birthday and pleased to learn that we were able to check you into your room early. I am sure Gillian and her Club Lounge team will be delighted to read your comments on their service and the facilities in the Lounge. Thanks for your review and I look forward to welcoming you back in the near future.
Yours sincerely
Marcus Hanna
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,084 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (520)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Newcastle, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014

Had to make a quick trip to Brisbane for a birthday party and stayed overnight at Sofitel Brisbane, Being conveniently located on top of the train station, I was able to go straight from my flight onto the air train and arrive right on the doorstep of the hotel. So quick, convenient and affordable for a solo traveller. Reception and concierge staff were very friendly and accommodating, and the rooms were very clean, spacious and comfortable. The bed was amazing, and after getting back to the hotel after a late night at the party I was able to draw the blinds and make the room completely dark for nice sleep in the next morning. Breakfast at the buffet was delicious and offered everything that one could want. Great stay overall, highly recommend.

  • Stayed July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverly783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, 25 July 2014
Dear Beverly783. It was great to read your review on Trip Advisor following your recent trip to Brisbane. I was delighted to read that after returning to the hotel late at night you enjoyed a good night’s sleep in our wonderful Sofitel MyBeds and enjoyed a nice sleep in the following morning! Thanks again for your review and I look forward to welcoming you back the next time you visit Brisbane.
Yours sincerely
Marcus Hanna
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
256 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed 23 July 2014

The Sofitel in Brisbane is probably 5 star for Australia but that classification must amuse our Asian and European visitors since it certainly is not 5 star standard compared to some of the five star hotels we have stayed in in other countries. Maybe we need a 6 and 7 star classification? The biggest positive at the Sofitel was the staff at check in and the concierge; all first class. Couldn’t fault them; all knowledgeable, friendly and efficient. The rooms are so so. We paid for an upgrade that included breakfast, so the size of the room was fine; but these are not 5 star rooms and bathrooms. No slippers. No turndown service. The breakfast buffet which runs at $49 on weekends and $39 on weekdays was nothing special either; for that price, they need to do a lot better. Very ordinary selection of fruit. One cup of coffee was offered after we waited for several minutes and flagged down a server. We went to breakfast at 8am and were seated promptly. When we left at 9am, the lines were so long and the restaurant (which is a big restaurant) was full, so we expect some people had a long wait for a table. Not sure why: there are a lot better places for breakfast for that price. All in all, if the Sofitel in Brisbane wants to be a 5 star hotel, they need to lift their game.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank FunTimes030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, 25 July 2014
Dear FunTimes030. Thank you for taking the time to post a review on Trip Advisor. Whilst I was pleased to read your comments regarding our reception and concierge staff I was disappointed to read that you would not rate the hotel as a 5 star hotel. We do get many comments on a daily basis on how wonderful the hotel is so it was disappointing that you did not think this also. Not all of our room types receive turndown service and I apologize if this was not advised to you at the time of making your reservation. I also noted your comments regarding the queues for breakfast last weekend and can assure you that we have investigated this and changed our procedures to ensure this does not happen again. I appreciate your feedback which has been shared with the team and I do hope to have the opportunity of welcoming you back the next time you visit Brisbane.
Yours sincerely
Marcus Hanna
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 6 Contributor
113 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 22 July 2014 via mobile

Stayed for our wedding anniversary in June. We were upgraded to a club room, when we arrived in the room to our grateful surprise there was a cake complete with champagne and chocolates.
The room was large and bed soft, the club rooms are well worth it.
The canapés and drinks in the club room were excellent in every way.
If you wish for a great night for a special occasion you can't go past the Sofitel and the club room with all it's amenities.it goes to say that the staff in all areas are friendly and efficient.we will definitely be back.

Stayed June 2014
Helpful?
Thank toptraveller14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, 25 July 2014
Dear toptraveller14. I appreciate you posting such a wonderful review on Trip Advisor following your recent stay with us to celebrate your wedding anniversary. I am sure that Gillian and her team in the Club Lounge will be delighted to read your review and I look forward to welcoming you back again soon.
Yours sincerely
Marcus Hanna
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hervey Bay, Australia
Level 4 Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 July 2014

We scored this lovely hotel four our mother/daughter weekend through a wotif mystery deal. The staff were very lovely (loved the French touch) and check in was simple. We were there to shop and it is not too far from the mall to be able to do this and walk back with our purchases. Next time we would definitely add breakfast to the deal as the restaurant looked amazing. The room was clean and the beds were comfortable. The grab rail in the bath was in the exact right spot for ease of transferring in and out of the bath. I loved it! The lovely concierge chatted to me on departure. It would be perfect if you don't have a vehicle as parking is $45 a day.

Room Tip: Central station is below so it is the perfect location if you don't have a car! Check out the pi...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, 22 July 2014
Dear Amanda G. Thank you for taking the time to post a review following your recent mother/daughter weekend at the hotel. I was delighted to read that you made the most of your visit and managed to get in some shopping in the CBD without having to walk too far back to the hotel! I am sure that James and the Concierge team will also be delighted to read your feedback. I did note your comments regarding the cost of parking and apologize if you were not made aware of these prior to your arrival. Parking in Brisbane CBD is at a premium and it is common for hotels to charge guests for this and our prices are competitive within the Brisbane 5 star market. Thank you again for your review and I hope to be able to welcome you both back again in the future.
Yours sincerely
Marcus Hanna
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Brisbane Central

Property: Sofitel Brisbane Central
Address: 249 Turbot St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#7 Romantic Hotel in Brisbane
#11 Business Hotel in Brisbane
#28 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel's reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 elegantly appointed rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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