I stay at the Stamford primarily because of its location. It is very close to the business and legal part of the CBD and therefore ideally located for the business traveller. In addition, it is right on the river and next to the Botanical gardens, where it is lovely to go for an early morning run or walk.
The hotel itself needs to lift its game in relation to customer service in some areas. Check in is perfunctory, with no warm greeting forthcoming. Concierge was great - arranging a hairdressing appointment for me which was really appreciated. Parts of the hotel are very dated, ie the corridors outside the rooms, but the rooms themselves are very comfortable and spacious as is the bathroom. Room service was delicious, and it is great there is a good selection of asian food options.
On my last stay my ordered room service breakfast did not arrive until 25 minutes after the time I had asked for it to be delivered, meaning I send it back as my car for the airport was leaving in 5 minutes. At checkout I discusses this with the staff member who removed the charge from the bill - I waited for an apology and I did eventually get one, but was left with the impression he didnt really care.
Overall, I feel the Stamford is OK - but could be great if it paid a bit more attention to customer service.
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- Also Known As:
- Stamford Plaza Brisbane Hotel Brisbane
- Stamford Plaza Hotel Brisbane
- Brisbane Stamford Plaza Hotel