We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Room was perfect shame about the service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Stamford Plaza Brisbane
Ranked #25 of 157 Hotels in Brisbane
Certificate of Excellence
Buderim, Australia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Room was perfect shame about the service”
Reviewed 15 February 2013

We are very fond of this property and have stayed here often. We had a special weekend here but our stay was marred by the sorry service from the food and beverage department. They only served half the breakfast I ordered, it took 1/2 an hour for them to make two cocktails when the bar was not busy. When we hosted 7 other guests to lunch at the end of our weekend they neglected to serve a meal to one of our guests entirely. It's a superb hotel in a great location however the need to improve their service.

  • Stayed February 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank elnewong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this review, 21 March 2013
Dear 14solitaire

We appreciate your loyalty here at the Stamford and it is always lovely to hear when our guests are fond of our hotel.

I was extremely disappointed to hear that our service let you down. We do pride ourselves on our attention to detail and exceeding our guests expectations, so hearing that we have not delivered that, especially to a regular guest, is such a shame.

I have spoken with our Food & Beverage Manager regarding your comments and he in turn as spoken with his team regarding their service standards. It is also important for us to ensure we are supporting our front line staff to ensure they can meet the guests needs when asked. We will spend some time now to investigate this further.

We do hope you continue to visit us here at the Stamford, and please continue to share your feedback with us so that we can continue to improve and deliver a wonderful guest experience.

Best wishes

Charmaine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,531 reviews from our community

Traveller rating
    1,304
    784
    291
    92
    60
See reviews for
274
1,386
105
532
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (446)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
San Francisco, California
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 February 2013 via mobile

Nice hotel is great location in Brisbane CBD. At night, it can be a little quiet around the hotel once after-work drinks are over, but if you need a good, comfortable room in great location, this is a great place to stay.

Stayed March 2012, travelled on business
Helpful?
1 Thank Marc G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this review, 21 March 2013
Dear Marc G

It was great to read that you had a comfortable stay with us.

We do try to offer some peace and quiet to our guests when they stay with us, however in saying that, we do have restaurants and a bar on site, with further bars and restaurants being across the road and only a few minutes from us, for those who are after some nightlife.

We wish you safe travels in 2013 and look forward to having you with us again soon.

Best wishes

Charmaine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 February 2013

My wife and I stayed at the Stamford Plaza on Valentine's Day 2013. I informed them that, in addition to it being Valentine's Day, it was also my 11th Anniversary, and I wanted to make sure everything went okay. We stayed in a Deluxe Room, with a river view, on the 19th floor (room 1915). The room was small, but well appointed. I went into the Pav bar, for an afternoon drink, but the place stank of stale beer. It wasn't until we returned from dinner, the play (Driving Miss Daisy was awesome!), and after dinner drinks that we realized that the aircon didn't work. In addition, the bed was the hardest, most uncomfortable bed I've ever slept on; with matching rock pillows. As it was approaching midnight when we encountered these issues, we decided to press on. The next morning, we ate breakfast a the Brasserie. I have to say, for $60, I expected a little more than running scrambled eggs and fatty bacon. Upon checkout, I informed them that the stay was very underwhelming and that, for $465 (including $45 so the valet could enjoy our "peppy" car) I expected something better. I was informed that they were "sorry" and would have maintenance look at the room. I stood right next to the manager and told them that I would never stay with them again, he just shrugged.

Room Tip: Just don't bother staying here, unless you like a rock hard bed and you're sending the bill...
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wade S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this review, 11 March 2013
Dear Wade S

We always appreciate our guests taking the time to share their feedback with not only fellow prospective travellers, but us as well.

Needless to say, I was disapointed to read that your Valentine's Day / Anniversary experience did not materialise as hoped. As a norm, where our guests are experiencing any discomfort with their rooms, we offer a room move, and are happy to do so at any time of day, if our guests would like to do so. We also have a pillow menu available in our rooms which offers guests the opportunity to replace their pillows with another from a list of options. It appears these options weren't clearly available to you and for that I apologise.

I was also disappointed by your comments regarding breakfast. I have passed your comments on to our Executive Chef who will monitor our breakfast team more closely to ensure the expected standard is maintained.

I spoke to one of our Assistant Managers and one of our Front Office team members, both of whom remember you. In situations like this, we do offer our guests the opportunity to speak with the Assistant Manager at check out or later in the day so we can rectify any issues and dispel any concerns. My colleagues both confirmed that the option for you to receive the call was declined, which is certainly unfortunate. I can also assure you that our Assistant Manager is not one to treat our guests or their concerns with lack of respect, so please rest assured that he did not do so on the day.

I am disappointed that your visit did not meet your expectations, as we certainly aim to exceed the expectations of all our guests.

We do hope that you will visit us again on another occasion, perhaps on one of our special packages which including parking and breakfat, which is a great deal.

In the meantime, we wish you safe travels and a happy 2013.

Best wishes

Charmaine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
120 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 February 2013

Awesome location with old world charm. Great service very friendly, great value with room, breakfast and valet parking all included. Even the bathroom had a TV and phone. Bed was so comfy, breakfast was to die for. Beautiful delicious breakfast over looking the Brissy river. Hard to beat in Brisbane!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LANDY31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this review, 11 March 2013
Dear Landy31

What a great review! Thanks so much!

It's always great to read when a guest enjoys their stay with us. This review will go straight to the noticeboard.

I'm so pleased that we could assist in creating a memorable getaway for you!

We look forward to having you with us again soon.

Best wishes

Charmaine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yamba
Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 9 February 2013

I was pleasantly surprised by th quality of the Hotel on my arrival, very welcoming staff at check in. My room was delightful with stunning views over the Brisbane river, well equiped bathroom with a second TV, I didn't bother to watch TV in there but it was novel.
The Meals were served in the lobby due to the recent floods, and the staff coped very well with this difficult situation.
Only downside was the distance to the CBD, too far to walk for me. Ovevr all a very pleasant stay.

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank auntymarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this review, 11 March 2013
Dear auntymarl

I was pleased to read that you enjoyed your stay with us.

I hope you were able to spend some time walking through the Gardens and along the River front during your visit, as the CBD was out of reach for you on this occasion. If you wish to head in to the shops on your next visit, Concierge would be more than happy to assist in arranging a taxi for you. I imagine the fare would be around $10, at the most.

Until we next see you, we wish you safe travels and a happy 2013.

Best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
108 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 8 February 2013

We had a sneaky night away here to celebrate the end to a disgusting week of assessment/anniversary and it really felt like a well earned reward. The room was beautiful, the view so scenic and so close to some fabulous food. We did the buffet breakfast which was definitely a good buy and there was even some time for a quick peeve on the NRL all stars team who were staying there too.

Room Tip: Ask for a view of the bridge :)
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sneaky_nu123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this review, 11 March 2013
Dear sneaky_nu123

Well it sounds like you had a great weekend away! May I take this opportunity to wish you Happy Anniversary, once again, and all the best with some great assessment results!

The breakfast in the Brasserie is a popular one, especially over the weekend where we tend to book out very quickly. The view from there is excellent - and not just of the river either, as you mentioned.

Safe travels this year, and we hope to see you back soon, to celebrate another special occasion or some top marks!

Best wishes

Charmaine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 February 2013

This was a simple one nighter in Brisbane with two girlfriends. We had booked online as three singles needing a room share. We arrived in the afternoon, the valet parking service was reasonably priced ($45) for the time we were there - and very attentive - and the hotel itself is in a lovely spot, with warm beautiful interiors.
The problem seems to lie in the human touch (or perhaps lack of...)
We had an issue with the room - it was not configured to sleep all three of us at check in - and although our reminder was quickly attended to and all was ready by the time we came back from a late lunch, it probably would have been nice to have checked into a slightly larger room with three beds ready for us.
Upon departure there was a double up of phone charges on the bill which was quickly rectified.
So a tip: if booking online, and for anything apart from a simple twin share or couples - ring afterwards to confirm everything! We do take ownership of this part and will make sure this is done in future.
Otherwise: very comfy beds, lovely bathroom, very pleasant environment and setting.
Will likely be back to this part of the city again.

Room Tip: If booking online, check bed configuration by phone afterwards.
See more room tips
  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sspfcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this review, 11 March 2013
Dear sspfcm

I was disappointed to read of the confusion regarding your room set up, though glad we were able to rectify it promptly for you.

In this day and age, we do find that most guests prefer to book on line, purely for convenience. From our point of view, we would prefer to speak with our guests directly for several reasons - firstly, to ensure that mix ups, such as you experienced, don't occur; secondly, so that we can immediately assist our guests with any other questions or concerns. You will also find that you can secure a better deal if you speak directly with one of our team!

We do hope you choose the Stamford Plaza when next in Brisbane. Should you be travelling through Sydney, Melbourne, Adelaide or Auckland, I'm sure one our sister hotels in those locations would like to welcome you there.

Safe travels & best wishes

Charmaine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Brisbane hotels
0.2 mi away
Hilton Brisbane
Hilton Brisbane
#20 of 157 in Brisbane
2,299 reviews
0.5 mi away
Sofitel Brisbane Central
Sofitel Brisbane Central
#27 of 157 in Brisbane
4,055 reviews
1.4 mi away
Emporium Hotel
Emporium Hotel
#2 of 157 in Brisbane
1,140 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
The New Inchcolm Hotel & Suites Brisbane - MGallery Collection
0.2 mi away
Capri by Fraser, Brisbane
Capri by Fraser, Brisbane
#11 of 157 in Brisbane
929 reviews
0.6 mi away
Brisbane Marriott Hotel
Brisbane Marriott Hotel
#23 of 157 in Brisbane
1,562 reviews
Show Prices
Show Prices
Show Prices

Been to Stamford Plaza Brisbane? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Stamford Plaza Brisbane

Property: Stamford Plaza Brisbane
Address: Cnr Edward & Margaret Sts, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Brisbane
#14 Romantic Hotel in Brisbane
#22 Family Hotel in Brisbane
#25 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Stamford Plaza Brisbane 5*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com, Expedia, Ctrip TA, Southall Travel, Agoda, Booking.com, Ebookers, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Stamford Plaza Brisbane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Stamford Plaza Brisbane Hotel Brisbane
Stamford Plaza Hotel Brisbane
Brisbane Stamford Plaza Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing