My boyfriend recently took me away for a Valentine's weekend and we stayed here for 2 nights.
We had a lovely room on the 17th floor, overlooking the river and the story bridge. I can honestly fault nothing with the bathroom, the bed or the view. The bed was amazingly comfortable, and the pillows were great. The bathroom was the place I spent the most time - the bathtub is enormous! I like the lovely touch of L'Occitane toiletries, although I find the Verbana scent a little strong. The view was fantastic to wake up to, and just gorgeous at night.
I found it annoying that there were so few powerpoints in the room. It was quite difficult to work around this, as most available sockets were being used with various things in the room. I also found the round clock beside the bed quite unsettling as the light was really bright and it went off strangely in the middle of the night.
Breakfast in the morning was superb. The only thing I would have liked more was if the poached eggs were made especially, but otherwise the selection and quality was exceptional. Eating beside the river was really beautiful.
Normally, what I have written above would warrant a 5 star review, but I found the service indifferent on a number of occasions, bordering on rude on one of these times.
I arrived in the rain on Friday night. Valet parking had already been arranged for me as my boyfriend had arrived a little earlier. When I pulled up, I was directed where to stop. I was then just left. No one helped with my bags, or even smiled. It was not the best first impression. I had no idea what to do with my key (leave it, give it to someone?) until one attendant instructed me to just leave the key in the ignition (again, without a smile).
Carrying my bags myself, I wandered through the lobby, again with no one offering assistance or a smile, and found myself lost in the lobby. I made my way to reception to find my key and also the lifts. I was pleased that I was offered my first help and my first smile.
On Friday night, the amorous activities of the couples next door (which could be heard clearly through the walls) led to a bad night's sleep and to me feeling quite uncomfortable. On Saturday morning, I brought this up with the front desk manager (who kept me waiting for about 10 minutes). I was told that this type of thing happens in all 5 star hotels. I was quite shocked at his indifferent response. He offered to refund the money and for us to stay elsewhere in Brisbane. I was again shocked at this - why was he so happy for us to go? It would have made more sense for him to try and sort something out within the hotel, rather than just let us (or indeed, assist us) leave. Are we that little valued here? We were offered almost nothing, just a change to a different room with an interconnecting door. As I am aware of soundproofing issues that arise with interconnecting doors, I declined this offer. The overall attitude of the manager was just really disappointing.
To be fair to all of the staff, on our checkout, the concierge staff were fantastic. They were really helpful and friendly, which was really nice.
In all of the lovely hotels that I have stayed at in my time, this is the one that I felt the least valued. The staff here really need to practice the art of caring about their customers!
Overall, this hotel is really nice. The staff are not.
Would I stay here again? Maybe.
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- Also Known As:
- Stamford Plaza Brisbane Hotel Brisbane
- Stamford Plaza Hotel Brisbane
- Brisbane Stamford Plaza Hotel