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“Unobtrusive quality and care”

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Riverside Hotel South Bank
Ranked #17 of 136 Speciality Lodging in Brisbane
Reviewed 28 September 2012

Unobtrusive quality and care are the keywords that characterised our experience staying at this hotel. Good rooms, consistently helpful and competent staff, great location, very good breakfast with a range to suit anyone's needs - all at reasonable rates. This was our first stay at the Riverside and we'll be returning whenever we need Brisbane accommodation.

  • Stayed: September 2012, travelled as a couple
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4  Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizPrebianca, Manager at Riverside Hotel South Bank, responded to this reviewResponded 11 October 2012

Dear Guest,

Thank you very much for posting such a lovely review about your recent stay with us at Riverside Hotel.

We were all delighted to read your comments and see that you have enjoyed your time with us.

Our Restaurant Manager would like to thank you as well for the compliment, our Chef was quite happy to read your feedback.

It will be our pleasure to welcome you back. Please ensure to contact myself directly, so that I may look after your stay personally.

With best regards,

Luiz Prebianca
Hotel Duty Manager
Riverside Hotel
“Comfort, Location and Service.”
luiz@riversidehotel.com.au

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820 - 826 of 952 reviews

Reviewed 26 September 2012

booked this hotel to go and see Jersey boy show
its a bit trickey to find but well worth the effort room was spotless with everything needed for our stay.in the morning had one of the best buffet brekkies we have ever had. you can walk over the bridge to the centre of bsisbane or walk to the city cat to go further all the staff very very friendly and we will definitely use this hotel again

  • Stayed: September 2012, travelled with friends
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3  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizPrebianca, Manager at Riverside Hotel South Bank, responded to this reviewResponded 10 October 2012

Dear Guest,

I cannot thank you enough for your priceless review.

All our staff was extremely joyful upon reading your comments.

First things first, we recognize the fact that our location is not the easiest ones to find, and as for that, we have just put new signage outside the Hotel, in order to facilitate your arrival and make your first impression of us a better one.

We are also working on a new website, and in there we will also include the same style of directions we have in our current one, just with better visibility.

Our Restaurant Manager has personally asked me to thank you as well for your remarks on the brekky served at Montague’s. he has also mentioned he is working on a brand new menu and would love to serve you on your next stay.

We are very much looking forward to welcoming you back here at Riverside. Please ensure to give me a call or send me an e-mail directly, I would love to look after your stay myself.

With best regards,

Luiz Prebianca
Hotel Duty Manager
Riverside Hotel
“Comfort, Location and Service.”
luiz@riversidehotel.com.au

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2012

This was a great find for visiting Southbank and proved to be just a stroll to to the Museum, QPAC (Performing Arts), Art Gallery and the delightful Southbank gardens alongside the river. It is also easily accessible by foot into the city.

The room we had was a basic hotel room with a single bed and also a queen and both were very comfortable. The room was a little dated, but very clean and it was a lovely surprise to find we had a balcony (think all rooms do have). It was a real bonus to have secure, covered parking included in the very reasonable tariff. Last visit to Brisbane cost an extra $30 for parking.

I would stay again because of: price, cleanliness, free parking and mainly location for visiting theatre and other Southbank attractions.

Room Tip: Smoking rooms available. Very quiet.
  • Stayed: September 2012, travelled with friends
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3  Thank Traveller_Alone65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizPrebianca, Manager at Riverside Hotel South Bank, responded to this reviewResponded 10 October 2012

Dear Guest,

Thank you very much for your honest and treasured review.

It was with great appreciation that I read your comments about your experience at Riverside.

We have found that many of our guests have never even heard of us and, as for that, we are working on improving signage and internet visibility.

We are also working on the looks of the Hotel, as it has been a consensus that the Hotel is not looking as we would like it to look.

All of our rooms are equipped with a balcony, in order to satisfy all our guests. Please bear in mind that none of our rooms are “smoking rooms”, but smoking is permitted in the balconies, as long as you close your balcony door, not allowing for smoke to get into the room.

Complimentary secure and undercover parking is another perk that we offer to all our guests, as we know parking in Brisbane can be extremely expensive. We are glad you appreciated that.

When planning your next visit to Brisbane, please do not hesitate to contact myself directly, so that I may look after your booking personally.

With best regards,

Luiz Prebianca
Hotel Duty Manager
Riverside Hotel
“Comfort, Location and Service.”
luiz@riversidehotel.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2012 via mobile

1 br Apartment with breakfast for $200 provided decent accommodation close to the Brisbane Convention Centre (5-10 minute walk).

Room was clean and a good size with air con and big tv, kitchenette, laundry etc

Perfectly acceptable, but noisy looking out onto busy Grey St bridge.

Hotel overall was tired and uninspiring. In-house restaurant was ok but going through the motions. Caesar salad was pretty ordinary, vegetable stack was tasty if plain.

  • Stayed: September 2012
    • Value
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1  Thank VoiceOfReason73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizPrebianca, Manager at Riverside Hotel South Bank, responded to this reviewResponded 10 October 2012

Dear Guest,

Thank you very much for taking the time to write a constructive review about your recent experience at Riverside Hotel.

It is great to see you have enjoyed the location of the Hotel, as well as cleanliness of the room.

Regarding noise, all windows and doors at Riverside Hotel are extremely thick, in order to keep the noise out of the room. Nevertheless, we have found that a few of our guests can still hear the noise from the William Jolly Bridge, and for that, please accept my sincere apologies. I will be more than happy to allocate you into a room on the other side of the building on your next stay, according to availability.

I was very concern with your comments about the restaurant and the Hotel being “unispiring”. I did not quite understand what you meant by that, but I can assure you we have been working around the clock to ensure Riverside Hotel is always looking better and offering a better service for you. We have just finished painting the Hotel, are changing the Menu, working on a new website, and many more changes are to come.

We would love to welcome you back at Riverside to try and provide with a better second impression of the service and accommodation we provide and, as for that, I put myself at your disposal for any future bookings.

With best regards,

Luiz Prebianca
Hotel Duty Manager
Riverside Hotel
“Comfort, Location and Service.”
luiz@riversidehotel.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2012

We recently stayed three nights here for a weekend away to visit the Prado exhibition. We chose the Riverside for its easy access to the train in from the airport ( 5 minutes to the station) and its closeness to the cultural precinct and Southbank. In the end, we didn't see much of Southbank as we were so comfortable in the room and the food and beverage service was so good, we stayed in and didn't need to walk. Highly recommended for food, service, location and eagerness to please.

Room Tip: A rooms are soundproofed to a high degree
  • Stayed: September 2012, travelled as a couple
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2  Thank BaygirlAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizPrebianca, Manager at Riverside Hotel South Bank, responded to this reviewResponded 2 October 2012

Dear Guest,

Thank you very much for such a remarkable feedback.

Your review has been posted on our board so that our entire team saw how their hard work is being perceived by our guests. I can assure you that you have made many people smile.

We were all so happy to see how you have enjoyed your stay, and that you would take your time to write it here.

As I have been trying to outline on most of our Management Responses, we have been working around the clock on improvements and on new and exciting things to ensure that your experience at Riverside gets heightened at every time you stay with us.

Once again, please accept my sincere appreciation for your review. I would like to put myself at your disposal at any future visit, please do not hesitate to get in touch with myself directly.

With best regards,

Luiz Prebianca
Hotel Duty Manager
Riverside Hotel
“Comfort, Location and Service.”
luiz@riversidehotel.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2012

We chose this hotel as it was close to various locations we planned to visit on Brisbane Southbank. Discovered it was only a short stroll across the River to the CBD as well.Stayed two nights, would have happily stayed longer. Staff friendly and helpful, food and wine at reasonable prices. The meal we ordered for Room Service arrived promptly and piping hot. Room clean and comfortable. Good value for money

Stayed: September 2012, travelled as a couple
1  Thank Rosalie_NMackay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizPrebianca, Manager at Riverside Hotel South Bank, responded to this reviewResponded 2 October 2012

Dear Guest,

Thank you very much for your kind feedback.

Our team was very glad to read your review; I can assure you that comments such as yours serve only to boost their morale and to present you with an even better service on your next visit.

Many of our guests are not quite aware of what the Hotel looks like, and where exactly we are located, but when they get here, they tend to be pleased with our proximity to all the main areas of Brisbane.

Value for money is a major factor when deciding where to book, and we are pleased to see that we were able to provide that for you.

Please ensure to contact myself directly on your next visit to Brisbane, so that I may look after your accommodation personally.

With best regards,

Luiz Prebianca
Hotel Duty Manager
Riverside Hotel
“Comfort, Location and Service.”
luiz@riversidehotel.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2012

We chose the Riverside Hotel on value for money as we were only staying for one night whilst attending a show at QPAC. Pleasant welcome on arrival by reception. Decided to remain inhouse for our evening meal - good choice! Great steak, fresh salad & hot mash.. Room 211 has the best bed I've ever slept in. Buffet breakfast in the morning was very enjoyable - everything was hot & fresh even though we arrived at the later end of the breakfast window. Well done everyone, we'll be back as the location to all Southbank attractions was perfect.

Room Tip: Great bed 211
  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank GoldCoaster T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizPrebianca, Manager at Riverside Hotel South Bank, responded to this reviewResponded 2 October 2012

Dear Guest,

Thank you very much for sharing your experience with us.

I was personally very happy to read your comments, to see that you have enjoyed your stay, that the welcome was pleasant and the food was good.

We have been doing a lot of improvements to the Hotel, and bedding is one of them, therefore thank you for the comment on the quality of the bed.

It will be our absolute pleasure to welcome you back at Riverside.

Please do not hesitate to contact myself directly upon booking your next visit to Brisbane.

With best regards,

Luiz Prebianca
Hotel Duty Manager
Riverside Hotel
“Comfort, Location and Service.”
luiz@riversidehotel.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riverside Hotel South Bank

Address: 20 Montague Road, Brisbane, Queensland 4101, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 136 Speciality Lodging in Brisbane
Price Range: £66 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riverside Hotel South Bank 4*
Number of rooms: 110
Official Description (provided by the hotel):
Riverside Hotel South Bank is a AAA rated 4 star Hotel, located in Brisbane’s South Bank, which is known as the "precinct for business, art, culture, education, dining and living." Being built in 1998, Riverside Hotel is family operated and, as for that, prizes service and guest comfort above all. Comprised of over 90 rooms and apartments, we have an array of facilities on offer to make your stay a comfortable and enjoyable experience. Our standard rooms are perfect for guests staying overnight for a corporate function or if you are in town to watch a game at the Gabba or Suncorp Stadium, while our one bedroom apartments include a kitchenette and a spacious lounge area, so whatever brings you to Brisbane, our rooms provide a comfortable home away from home. Whether planning your visit for business or leisure, Riverside Hotel offers peace of mind to all our guests by providing complimentary car parking and being located within walking distance to all major tourist and business areas of Brisbane. During your stay with us, you will be mere moments away from the Brisbane Convention and Exhibition Centre, Lyric Theatre (QPAC), Museums and Art Galleries, not to mention being surrounded by a variety of over 40 restaurants, bars and coffee shops. Please allow us to reiterate that Brisbane C.B.D. and the Suncorp Stadium are also nearby. At the Riverside Hotel, you will be close to whatever brings you to Brisbane. Riverside Hotel does not just offer 4 Star quality in an ideal location, we also take pride in guaranteeing you the best rates in Southbank* for accommodation and functions. ... more   less 
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Also Known As:
Riverside Hotel Brisbane

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