I stayed there for the first weekend in September 2011. Upon arrival all seemed normal, check-in was quick as we were there early (surprised we could actually go to our room early), and foyer was clean, althought they needed to provide some floor mats as you got soot on your feet from the front renovations. From then that is when the dissapointment and utter disgrace began. We were only provided with one room key, the airconditioner could not be changed from warm to cool, the bathroom was a tad dirty, no milk for coffee or tea in the kitchen at all, tv was situated very high and you could not turn it properly so as to view from the bed, as the wardrobe cut out half of the image when you did turn it and although advised our room was not going to be cleaned whilst on our stay, it was entered into on more than 1 occassion by staff. THEN the big catastrophe, whilst out all day on the final day, upon our return in the wee hours of the morning (we are a young couple so went out and had a few drinks) noticed that my purse had been stolen. I immediately cancelled my credit card and went to reception to advise of the theft. The night staff were no help at all, and did nothing to help me out. I awaited untill the following morning to see the Manager, who never offered an apology, didn't offer any compensation for my loss (as my credit card had been used by the person who stole it) and lied to me advising they had contacted the police, in which i was advised (by the police) that no one had contacted them to view any security footage etc. In the time of waiting to speak with the Manager, and going to the police station, my partner stayed in our room so as to have nothing else stolen, my partner had someone walk in on him (a cleaner). only when my partner yelled out, did they leave. No knocking on the door etc to check if anyone was in the room (even though they were not meant to be entering in the first place) and was an hour before checkout was to occur. I WILL NEVER STAY AT THIS HOTEL EVER AGAIN, and hope this helps anyone who looks at staying here in the future. Although price was cheap, you can definately find somewhere else who will match the price, and offer better service.
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