I have never used social media for this kind of thing but I feel it necessary to relay the horrible treatment that my family and I received at the Central Dockside Apartments.
My husband is disabled and confined to a wheelchair, we were, as a family going to stay at the apartments and attend a function in the area. I booked a family room for 2 nights 3 months before the event stating that we needed wheelchair access.
I then rang the Central Apartments 3 weeks prior to make sure that the room was wheelchair friendly. I wanted to make the weekend as stressfree as possible. I was assured that it would be fine.
After a 7 hour drive we arrived only to find that the wheelchair would not fit through either bathroom door for my husband to go to the toilet. For him to shower would have been impossible as one bathroom had an over the bath shower and the other has a 10cm step down.
After voicing my frustration the staff simply shrugged, smirked and said they were sorry (this is at 7.30pm.) Their solution was to find us another room back in the city which was only for one night. By the time we found somewhere to stay my husband was so exhausted he could not attend the function on Saturday.
Their lack of understanding and compassion for someone with a disability in this day and age is just unacceptable. I would not recommend this hotel to any able bodied person let alone someone in a wheelchair.
- Official Description (provided by the hotel):
- Overlooking the Brisbane River, Story Bridge and stunning city skyline, Central Dockside Apartments is just minutes from the CBD by ferry or taxi, with Brisbane's best restaurants, entertainment and shopping just moments away. Located at historic Kangaroo Point, Central Dockside offers spacious one and two bedroom apartments featuring fully equipped kitchens, laundries and private balconies. ... more less
- Reservation Options:
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- Also Known As:
- Dockside Apartment Brisbane