After making our booking nearly four months in advance for a major family event, imagine our surprise after paying for our accommodation in full on booking in and paying for our meals as soon we were finished them to find out that our credit card was unexpectedly maxxed out two days later when we were trying to pay our cab fare to the airport because Dockside had seen fit to charge our card twice for the full amount of our stay, second charge was explained as a pre-authorisation payment, this just two weeks after credit cards were supposedly made pin code dependent for transactions over $100.00. When we found out that Dockside's extra charge caused our card to go into default, we were told that it is standard practice by Dockside. Dockside then took a full seven days to lift the pre-authorisation charge from our credit card, so for a full seven days this caused us much distress as we then defaulted on a few payments which come out of our credit card on a monthly basis, insurances, sponsored child, gas bill and the like, we now had to explain to our service providers why we could not pay our bills on time and plead our case to avoid penalty charges for our late payments. I have travelled throughout Australia and Overseas and have never struck this type of transaction before. Please be aware of this practice, especially unauthorised charges to credit cards.
- Official Description (provided by the hotel):
- Overlooking the Brisbane River, Story Bridge and stunning city skyline, Central Dockside Apartments is just minutes from the CBD by ferry or taxi, with Brisbane's best restaurants, entertainment and shopping just moments away. Located at historic Kangaroo Point, Central Dockside offers spacious one and two bedroom apartments featuring fully equipped kitchens, laundries and private balconies. ... more less
- Reservation Options:
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- Also Known As:
- Dockside Apartment Brisbane