We choose the elegance package as we loved the room.
However, having a wedding at the urban was the most difficult and most stress full part of organising our wedding due to the lack of effort from the events management team. I am a very easy person and I don't expect big things, I just wanted the events manager to respond to our communication in a timely manner - not wait days/weeks for a simple response.
The manager stated we could have any room configuration we wanted, but later stated we really could only have 3 options due to fire hazards, space, etc. In the end after much effort from us and little from the events management team, we got what we wanted - we had to show up at the hotel 3 days before the wedding and force this issue. The room was beautiful set up and how we wanted it.
The urban hotel also made a mockery of our wedding cake. Most chefs would know how to cut up a cake. We had 70 guests and our cake would feed 80 guests if cut 1" x 1" however they cut it 1" x 1" x 1" and re-iced it. Then proceeded to cut up the kitchen cake, that could feed an additional 30 people. I am lost where all this went as know one had this many pieces. The icing tasted bad and the cake dried out too fast. The week before we attended a 21st and had the same cake to feed the same amount of people - it worked perfectly. What went wrong?
We spent over $10,000 to have the wedding reception at the urban hotel and to this day have not received a proper apology. The urban hotel takes no responsibility for their actions. Very unprofessional business practices!
Further to this after spending that kind of money we thought we had been given a late check-out, we quickly relised they wanted us out by 10am the day after our wedding. Not very nice!
Lastly the car park is poorly set up and is difficult to manoeuvre.
Expect no sorry's or apologises from the staff at the urban.
- Official Description (provided by the hotel):
- Hotel Urban Brisbane. More than a hotel…Enjoy an accommodation experience with a difference. Hotel Urban Brisbane offers more than your typical hotel with more comfort, more indulgence and more inspiration. Situated close to Brisbane’s city centre, Hotel Urban Brisbane is an impressive, architecturally designed space, which features stunning views across the city skyline. A contemporary combination of modern comfort and designer chic, Hotel Urban Brisbane’s focus is on helping you kick-back and unwind in style. With ultra-comfy rooms and special perks, you’ll adore chilling-out in a striking space that will awaken your senses and leave you feeling rejuvenated.Whether you are staying with us for business or for leisure you’ll just love our rooms, designed with your comfort in mind. You’ll find numerous creature comforts including a cordless phone, comfy Slow Down Slippers, Tie Me Up Tightly Bathrobes and our fabulous Urban Snorer (the comfiest bed ever!). Plus, all our rooms have access to fresh air with their own private patio or walk-out balcony – perfect for appreciating the stunning Brisbane city skyline.Hotel Urban Brisbane will also tempt you with an awesome eatery. The Gazebo Bar & Restaurant experience is one for the foodies, offering a fusion of inner-city sophistication and innovative modern dishes. If staying in is your thing, try our lighter "In Room Dining" menu – sure to get the taste buds going! ... more less
- Reservation Options:
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- Also Known As:
- Urban Hotel Brisbane
- Brisbane Urban Hotel