On check in I was greeted Well not Greeted at all, the senior staff member from the word go did not smile at me once or give me a warm welcome. I did not like his manners or lack of them. We received our keys and briefly told where the car park was, it was a rabbit warren where you would not want to have a large car because there are posts everywhere which showed the battle scars of previous drivers. Then we had the fun of trying to find the lifts, well!! We were lucky there was another guest in the carpark who helped us out on this one.
We arrived in our room which we thought was ok, the air con was cold and nice, beds were lovely and soft, bathroom nice and new shower and surrounds. We did not like being on the first level as we like views, I rang reception to inquire about the change of rooms, but was told hotel was fully booked, which was ok.
The pool was quite hard to find, and i was quite embarrassed to find some very well dressed men in reception where i had to walk past them in my swimming attire to get to the pool.
Inside the rooms it states very severely that the hotel is completely smoke free, there were three butts floating in pool, most hotels are but smoking is allowed on balconies, but not here.
We noticed butts everywhere around near our courtyard, where guests in upper levels just threw them from their balconies.
I could not find a menu for restaurant included in guest services paper work, so I rang restaurant, where I was told that they do not have menus in rooms and I would have to come down and have a look. I would have expected this person to say something like " No problems I will bring one up for you straight away" we did not dine in the restaurant, we walked up the street and dined somewhere else.
Breakfast was interesting, a few cereals, some apple juice, milk and coffees from a machine we had no idea how to use.
The hot selection consisted of plates of eggs, bacon, sausages, tomatoes, hash browns, mushrooms, and beans, which was adequate but the eggs were bought out three at a time. My husband had to go back three times, as we didnt want to empty the plate and look greedy. I think most men do eat three eggs for breakfast.The bacon was overcooked and must have been left in a hot box of some kind and was totally dried out, and very unappetizing.On check out the ruder chap was still there seeing to other guests and I was served by another staff member who was ok but still lacking a smiling demeanor, something I very much find is missing in the hospitality industry these days.
The next time we venture into the city we will give this place a miss..
- Official Description (provided by the hotel):
- Hotel Urban Brisbane. More than a hotel…Enjoy an accommodation experience with a difference. Hotel Urban Brisbane offers more than your typical hotel with more comfort, more indulgence and more inspiration. Situated close to Brisbane’s city centre, Hotel Urban Brisbane is an impressive, architecturally designed space, which features stunning views across the city skyline. A contemporary combination of modern comfort and designer chic, Hotel Urban Brisbane’s focus is on helping you kick-back and unwind in style. With ultra-comfy rooms and special perks, you’ll adore chilling-out in a striking space that will awaken your senses and leave you feeling rejuvenated.Whether you are staying with us for business or for leisure you’ll just love our rooms, designed with your comfort in mind. You’ll find numerous creature comforts including a cordless phone, comfy Slow Down Slippers, Tie Me Up Tightly Bathrobes and our fabulous Urban Snorer (the comfiest bed ever!). Plus, all our rooms have access to fresh air with their own private patio or walk-out balcony – perfect for appreciating the stunning Brisbane city skyline.Hotel Urban Brisbane will also tempt you with an awesome eatery. The Gazebo Bar & Restaurant experience is one for the foodies, offering a fusion of inner-city sophistication and innovative modern dishes. If staying in is your thing, try our lighter "In Room Dining" menu – sure to get the taste buds going! ... more less
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- Also Known As:
- Urban Hotel Brisbane
- Brisbane Urban Hotel