Where to start. My DH and I wanted a nice weekend away. It was the only holiday we were getting this year so we figured we'd splurge and, based on the positive recommendations on this site (thanks guys:)), we decided to give Urban a go. Recommendation from the parents had us booking a "Sweet" (their version of a suite) instead of a hotel room - first good decision on our part. The Sweet was awesome, very comfortable, gorgeous view, and for the price of a regular hotel room in the fancy hotels downtown, we had entertaining space with a lounge room and a generous balcony. By contrast, friends of ours booked a "hotel room" for one night at the same time as us. Very standard, little balcony, and worst of all air-con that didn't work. Unfortunately when they called down to reception for a solution after we got back from a fabulous night out, around 10:30pm, the only suggestion offered was to turn off the air-con and open the balcony door - not happy Jan.
Hands down, this place has THE best beds I've ever slept in - almost worth any other issue - absolutely wonderful.
Can't say as friendly things about breakfast in the restaurant downstairs. The first morning we just went elsewhere once we got a look at the buffet. Clearly not getting alot of turn over (there was a overcooked skin on the scrambled eggs to give you an idea). Second morning we tried for a la carte in the restaurant to accommodate our travelling companions. Hideous mistake. 45 mins after ordering, still didn't have our simple cooked breakfast - and there were only a dozen people in the restaurant, perhaps 3 of whom had ordered food from what we could tell. When the meal finally arrived after chasing it up, it was wrong and missing items. Meals were returned, still wrong. On the third go my DH gave up and asked to cancel the order and get the money back. To their credit there were apologies and the meal was comped for my DH only (my meal came out mostly edible on the second go so we just left it at that). All in all, wouldn't bother again.
Last gripe, and this is a bit 70/30. The front desk staff seemed totally ill equipped to handle a customer query or heaven forbid a complaint. It just looked like a training issue, but wasn't great. Having said that, the staff on the Sunday morning checkout were lovely and clearly doing their best. Compliments to them, but the rest have some catching up to do. Pity - we were really keen to enjoy this place.
Oh- and one last giggle - that car park is the most entertaining thing we've ever seen. Thanks to recommendations on this website, both us and our companions chose our vehicles carefully. Thank goodness - I can't imagine how a 4WD would have done in that maze. Great if you enjoy video games - of course in real life you only get expensive repairs when you take out support poles:).
All in all, I'd go again, but only to stay in a suite, and wouldn't choose to eat in the restaurant. We provided honest feedback on the experience of ourselves and our companions, so hopefully there will be further improvements in service in the long run.
- Official Description (provided by the hotel):
- Hotel Urban Brisbane. More than a hotel…Enjoy an accommodation experience with a difference. Hotel Urban Brisbane offers more than your typical hotel with more comfort, more indulgence and more inspiration. Situated close to Brisbane’s city centre, Hotel Urban Brisbane is an impressive, architecturally designed space, which features stunning views across the city skyline. A contemporary combination of modern comfort and designer chic, Hotel Urban Brisbane’s focus is on helping you kick-back and unwind in style. With ultra-comfy rooms and special perks, you’ll adore chilling-out in a striking space that will awaken your senses and leave you feeling rejuvenated.Whether you are staying with us for business or for leisure you’ll just love our rooms, designed with your comfort in mind. You’ll find numerous creature comforts including a cordless phone, comfy Slow Down Slippers, Tie Me Up Tightly Bathrobes and our fabulous Urban Snorer (the comfiest bed ever!). Plus, all our rooms have access to fresh air with their own private patio or walk-out balcony – perfect for appreciating the stunning Brisbane city skyline.Hotel Urban Brisbane will also tempt you with an awesome eatery. The Gazebo Bar & Restaurant experience is one for the foodies, offering a fusion of inner-city sophistication and innovative modern dishes. If staying in is your thing, try our lighter "In Room Dining" menu – sure to get the taste buds going! ... more less
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- Also Known As:
- Urban Hotel Brisbane
- Brisbane Urban Hotel