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“NOT a resort.......BUT......”
Review of Sapphire Resort

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Sapphire Resort
Ranked #152 of 168 Hotels in Brisbane
Reviewed 23 October 2013

Well, this certainly is NOT a resort, BUT it's more than adequate for a bunch of reasons.

Firstly, I found the staff to be super friendly. Every single person I crossed paths with or spoke to was really lovely and friendly. I was also pretty impressed when I had to leave a night early due to a family emergency that they offered me a refund for the night even though I was well past their refund policy.

Secondly, you are literally in the heart of West End. Sapphire is right around the corner from the main street with shops, cafes, restaurants, bars etc. Seriously, a four minute walk and you have a smorgasbord of awesome food and entertainment options available to you. Not only that but you can walk to the Convention Centre (7-8 minutes) or walk across the river to the city (15 minutes). People walk everywhere in Brisbane, I was really impressed. Plus you can wander down (or run as I did) to the river and walk/run right along the river.

Thirdly, it's bloody cheap. I paid $433 for 5 nights. That's insanely cheap considering where it is located. And although it's cheap, it's not nasty. Yup, it's a bit old and dated and certainly nothing flash, but it's clean an spacious. The bed was average but comfortable enough with crisp clean sheets. Lots of hot water in the shower, a little balcony, desk, fridge etc. Not exact top quality stuff, like the TV, but again, it's cheap so you can accept that you get what you pay for.

Fourthly, they have free, on-site, secure parking for your vehicle, so that was good.

I really have no complaints. If you want something more resort like and classy, sure, go pay a lot more money. But if you're really only there to sleep (like I was as I was working all day each day) and want to save some money, this is the place to stay.

Yes, be warned as other reviewers have stated, you pay a $150 key deposit (and if you lose your key between 10pm and 7am there is a call out fee) on arrival that is refunded and you have to climb stairs to get to your room, but I didn't mind. They have a Chinese restaurant on site which is very convenient. I gotta say that it was pretty average compared to other Chinese food I've eaten, but it wasn't terrible and again, that staff in the restaurant are supper friendly.

All in all, if you're wanting somewhere cheap and convenient to stay that isn't cheap and nasty or dodgy, I'd recommend this place. Just be very aware that it aint no resort, you get what you pay for.

  • Stayed: October 2013, travelled on business
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3  Thank Geoffreyallan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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91 - 97 of 147 reviews

Reviewed 22 October 2013

Helpful staff, reasonable value but needs an upgrade. This is a 70's style motel and reasonably priced so I guess you get what you pay for. The location is central to shops and easy transport links to the city. Free parking available

Stayed: October 2013, travelled on business
Thank Margaret K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

This motel is fine if you are just looking for somewhere to lay your head at a good rate. It is walking distance to South Bank and also is in a trendy cafe / restaurant area.
The room smelt bad when I arrived, airing did it some good.
The bed was large enough for one person, and the room was ok for one, though two people might have been tripping over each other. It was good to have a fridge available.
The shower was adequate, the bathroom was 'surface clean' but could do with a really good spring clean.
I didn't use the pool, it did not look too appealing.
The staff were efficient both at check in and check out.
The $150 deposit for the key is unusual, but I knew about it in advance and had no problem with the refund upon departure.
There are no lifts, but their is secure parking on-site.
Unfortunately there were roadworks happening at night time when I stayed there, so I didn't sleep that well.
Basically, you get what you pay for, and in this respect I would use this motel again as somewhere cheap to stay in a great area where everything else is quite expensive!

  • Stayed: September 2013, travelled solo
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Thank FleurP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

Clean and tidy, great place to stay if you are planning a night out in West End.
Nothing flash but comfortable and good location. Good free off street parking too and under cover. A group of us stayed and all were pretty happy with the location and the sleep quality.

  • Stayed: August 2013, travelled with friends
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Thank Bronnnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

Decent enough room (306), a bit worn & tired but at their weekday rate (99 bucks), can't fault it.
Nice little balcony, tea & coffee facility in room.
Downside is that there's no lift, and a maze-like open air foyer system.
Walking distance to West End restaurants (7 minutes), which are again good value.
For a more upmarket dining experience walk down to South Bank (12 mins).
City can be reached by bus No 60 (city glider) that stops within a couple of hundred metres from the hotel.
Overall recommended for a value stay.

  • Stayed: August 2013
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Thank rekaoc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2013

A group of three of us stayed here for one night, each in single rooms. The location is great, near excellent and diverse food and cultural outlets. And it's less expensive than anything else in this neighborhood. But it's really a motel, not a resort at all. The front desk is not staffed overnight so if you need something or there is a problem, you are probably out of luck. Don't loose your key, which may be difficult since they are huge, old style keys (you don't see that much anymore). And you have to leave a $75 key deposit! However, they only charged a single deposit for the three rooms. Anyway, minimal amenities, kind of low budget in terms of quality but we just needed a place to sleep and then get up early for a flight.

  • Stayed: May 2013, travelled on business
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Thank PaulDresher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

Sapphire Resort does not have a 24hour reception. One of my colleagues did not realise this when she left her key at the reception one morning. When she arrived back after 10.30pm the reception had closed. We tried calling and SMSing the emergency number on the reception door more than ten times between 11pm and 12am, but there was no response. At midnight, we realised that the emergency number provided on the outer door was different, so we tried calling and SMSing this other number several times. Still, there was no response. In the end we gave up and my colleague slept on the floor of the room another male colleague and I were sharing. If she had been travelling alone she would have had nowhere to sleep, especially because most hotels in Brisbane were fully booked that week. Someone has suggested that the best option would have been to call the Police. The next day, the hotel refunded her for that night and apologised for a 'technical problem' with the emergency contact number(s?). The management need to make sure that this never happens again, ideally by having a 24hour reception.

Stayed: June 2013, travelled on business
2  Thank Benjamin_S_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sapphire Resort

Address: 5 Brereton Street, Brisbane, Queensland 4101, Australia (Formerly Comfort Inn)
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #152 of 168 Hotels in Brisbane
Hotel Class:3 star — Sapphire Resort 3*
Number of rooms: 56
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Also Known As:
Sapphire Hotel Brisbane

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