My partner stayed at the hotel 3 days ago. He said it wasn't much of a hotel and that he had stayed in better in small country towns. They took $150.00 dollars as quick as lightning from our bank account as a security deposit. We have stayed in many top hotels all over the world and have never had the security deposit actually taken from our bank account. Any hotel only takes an imprint of your credit card, that's all that's needed. It's been 3 days now and we have not received our $150.00 refund back into our account. The manager offers no apology for this. Instead keeps insisting it is the banks fault. There is no hold up with my bank, it's only waiting to receive. It's not a good situation and one that should not happen.
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- Also Known As:
- Sapphire Hotel Brisbane