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“Second time visit.”
Review of Mantra on Queen

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Mantra on Queen
Ranked #61 of 168 Hotels in Brisbane
Reviewed 28 March 2013

This was my second visit to the Mantra. Last time I had a balcony which was nicer, but the view was excellent anyway. Lovely to have a bath in the room as well as pool and spa on level 5.
Entrance is hard to find. Supermarket across the road is handy. A little bit of a walk from Central Station. Spacious room, would like to see a table for 2 included, as nowhere to eat.

Room Tip: The higher up the better the view.
  • Stayed: March 2013, travelled solo
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Thank Leisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraonQueen, Front Office Manager at Mantra on Queen, responded to this reviewResponded 1 April 2013

Dear Leisa W,

Thank you for taking the time to write a review following your recent stay at Mantra on Queen. I'm glad to read that as return guests you once again enjoyed your stay at the hotel. I would definately recommend booking one of our 1 Bedroom Apartments, the next time you are in Brisbane - these rooms all have balconies and feature full kitchen facilites, as well as a dining table.

Hope to see you again soon.

Kindest Regards,

Stacey Groom
Front Office Manager

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818 - 824 of 951 reviews

Reviewed 18 March 2013

Close to Central Station, Close to Riverwalk and Cafes, Close to Fortitude Valley. There is a shopping mall directly across the road, so self-catering is a breeze. Pool & Spa are basic, but also has a Sauna! Reception Staff very helpful. King Bed and Room Size great value for money!

  • Stayed: March 2013, travelled with family
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Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraonQueen, Front Office Manager at Mantra on Queen, responded to this reviewResponded 1 April 2013

Dear Mark F,

It is always a pleasure to receive great feedback, especially from returning guests; Please check our website for some more great deals. We hope to look after you again the next time you are in Brisbane.

Kindest Regards,

Stacey Groom
Front Office Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2013

Today's Brisbane is a vibrant city for culture vultures, bookworms, shoppers, diners... The Mantra on Queen is within easy walking distance of the Queen Street Mall, River Cat ferries and lively Fortitude Valley. The airy apartments have vistas of the surroundings and for self caterers there's a shopping complex across the street.
The icing on the cake are the front office staff!! Helpful, with a big smile, and genuinely willing to make your stay enjoyable.
As a retired travel agent I understand that none of us are totally satisfied with the pillows or the shower etc; I'll be going back.

Room Tip: 2402 had only a tiny bathroom which lacked adequate ventilation, i.e. trying to dry yourself in a st...
  • Stayed: March 2013, travelled with friends
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Thank Reino O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraonQueen, Front Office Manager at Mantra on Queen, responded to this reviewResponded 17 March 2013

Dear Reino O

It is great to read that as a return guest, you have once again enjoyed your stay with us and find our location convenient. We would love to see you back the next time you are travelling to Brisbane! Thank you very much for letting everyone know about your stay on Trip Advisor.

Kindest Regards,

Stacey Groom
Front Office Manager

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Reviewed 9 March 2013

Where to start - Entrance was a bit tricky. Don't take a car unless you want to check your driving skills.Room looked very nice that is where it ended. People having party in hall, very noisey. The bed hard and lumpy with dead pillows. We will not be returning. I also found a long black hair on the spare pillow-yuk!!!

  • Stayed: March 2013, travelled as a couple
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1  Thank 1956rusty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraonQueen, Front Office Manager at Mantra on Queen, responded to this reviewResponded 17 March 2013

Dear 1956rusty,

Thank you for you comments and feedback regarding your recent stay. It is disappointing to read the issues you encountered whilst here at the hotel. Please know that, generally, if you let our staff know of any issues whilst at the hotel (in regards to noise levels from neighbours) then we are straight onto rectifying it for you. I do hope that you will try us again, the next time you are in Brisbane, so we are able to display improvements to your overall experience.

Kindest Regards,

Stacey Groom
Front Office Manager

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Reviewed 4 March 2013

We stayed for 3 nights, we originally requested twin beds but we were given a large king bed ( 2 beds pushed together) no matter the bed was still quite comfortable. The gym is basic and pool small. The hotel is located minutes from shops, clubs pubs and public transport. There is a woolworths around the corner which is convenient.the housekeepers came by every day offering to clean our room which we declined, only taking fresh towels, bin liners etc. overall not a bad hotel. Couldn't find any maintenance issues, besides the toilet light in the gym area was out the whole 3 days. And the rooms, lobby etc clean.
Would stay here again. We found a good deal on wotif so it really was value for money. Ordered room service and the food was nice.no complaints from us.

Stayed: March 2013, travelled with friends
Thank lazysundaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraonQueen, Front Office Manager at Mantra on Queen, responded to this reviewResponded 17 March 2013

Dear lazysundaze,

Thank you for your review following your recent stay at Mantra on Queen. Glad to read you enjoyed all our hotel and location have to offer. Please check our website for more great deals and offers and we look forward to welcoming you back at some time in the future.

Kindest Regards,

Stacey Groom
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2013

Room is modern enough but my bed had a few stray black hairs ( from someone's head) , and now sat hear trying to watch TV with a washing machine doing its business on the other side of my door ! Great at 8pm on a Sunday night... Can't wait for the spin cycle to start.. Why would they put a washing machine right outside someone's door... Understand it's an adjoining room of a two bedroom suite but come on, maybe a curfew on night use ? Hope it's their last load.

Room Tip: Don't get an adjoining room unless the one next door is family or friends
  • Stayed: February 2013, travelled on business
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Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraonQueen, Front Office Manager at Mantra on Queen, responded to this reviewResponded 25 February 2013

Dear Lisa M,

Thank you for your positive feedback and constructive ideas on what you feel we can improve on following your recent stay with us. We always take feedback seriously and use these reviews as opportunities of improving our service so we can be sure to hit the mark the next time you stay with us.

Kindest Regards,

Stacey Groom
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2013 via mobile

I cannot get over my partner and my stay at the Mantra on Queen! I am really trying hard to think of one positive aspect from this stay to no avail.
Before we could even reach the hotel, we were lost. The entrance to the hotel is in a lane, hidden from view with poor signage to suggest that the entry was in a different area.
Upon arrival, we noticed the lack of space in our room, which was bearable, despite having to shuffle around in the bathroom just so we could open the door.
We were pleased to see such a large bed in the room, until we tried to lay down on it and came to a painful realisation that it was just two beds pushed together. In addition to this, the pillows and mattress were very uncomfortable.
Two sore backs later, we attempted to make some dinner and were going to use the plates provide in the hotel until we noticed the dripping wet soapy water all over them that had not been cleaned off prior.
It did not take us long to realise that the air con did not work properly either, as it was either extremely hot or extremely cold in the room no matter what temperature the aircon was set at.
There were visible cracks in the walls and no room service, nor was there any mini bar. (Strange for a hotel, especially a supposed 4 star hotel?)
Probably one of the most disturbing aspects of this stay was the fact that we could hear the sound of next door's toilet seat being closed... There was literally no noise barrier. In addition to this, even from the 17th floor we could hear traffic and were woken regularly during the night to the sounds of traffic and sirens. The excuse of being a city hotel will not suffice, as I have stayed in hotels closer to the heart of the city with no issues.
Another issue that woke us up was the hotel's clock having an alarm set to 3:30am one night... When it was disconnected from the wall it still continued to blare out.
The room was not overly clean, there were visible cleaning marks in the shower recess.
The hotel is also not as close to the heart of the city as its marketing makes it out to be.
When we attempted to use the glasses and water jug supplied to us, we were greeted with a very distinct bourbon taste, which is completely disgusting and totally unacceptable.
Our check out time was confused by reception and we were awakened by many phone calls from reception asking why we hadn't checked out yet.
As well as this, we had friends attempt to visit us during our stay but were incorrectly told by reception that we had already checked out.
The last straw for us was when I attempted to wash our clothes in the washing machine, located outside of our room and it completely failed us. When the issue was resolved by reception, I almost wished I hadn't bothered washing the clothes due to the horrible screeching noises that ensued.

For the amount of money we paid to stay here, this hotel is a joke. 2 star at a stretch. I highly recommend finding somewhere else to stay.

  • Stayed: February 2013
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2  Thank courtneyccc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra on Queen

Address: 570 Queen St, Brisbane, Queensland 4000, Australia (Formerly Pacific International Apartments)
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#57 Luxury Hotel in Brisbane
Price Range: £68 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra on Queen 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
Mantra on Queen's central location provides the perfect base to sample local and international restaurants, designer fashion boutiques and the popular Queens Plaza and Queen Street mall shopping precincts. The hotel, located in Brisbane's CBD and just 20 minutes from the Brisbane Airport, offers spacious, well-appointed Hotel rooms, One and Two bedroom apartments all with sweeping views across Brisbane city and the Brisbane River feature laundry facilities, wifi internet access (fee), cable TV and in-house movies while our one and two bedroom apartments have the added convenience of a full kitchen. Our hotel boasts superior guest services including 24 hour reception, security undercover parking and conference facilities. Leisure facilities onsite include an outdoor swimming pool, spa, sauna and fully equipped gym. Located on Reception level Cook & Co. Bar and Grill is open for breakfast daily. The hotel has a strict 'no party' policy. ... more   less 
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Also Known As:
Mantra On Queen Brisbane

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