We stayed there recently during a sports event. the room and everything else was clean tidy so no complaints there. But the whole experience was like sleeping in a dingy slum.
We booked and paid for (in advance) a 4.5 star room but when we checked in we got what appeared to be a 3.5 star. there was one double bed (we had paid for two in a separate room) and what we later discovered was a fold down couch. when we spoke to the receptionist about it she said that there must have been a mix up and that they may have given someone else our room (the place was full at the time).
not being able to find alternative accommodation we opted to stay but requested a refund for the difference and an apology, neither of which we received.
we stayed four nights and I can say that it was one of the worst experiences I have had in a hotel or motel. Late at night people were trying our door. There was washing hanging out on some balconies and going by the amount of crying etc there must have been a few children in the complex.
On the last night we stayed there was some kind of domestic going on in a near by apartment. When we called reception to complain they said it was none of there business . We left early the next morning but not before they tried to get us to pay for toll calls we had not made – the bill was clearly for an entirely different apartment under another name. We didn’t pay and when they realised the mistake they just let us go – again no apology or care taken. There is only one word to describe an establishment like that – PATHETIC!!
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- Also Known As:
- Kangaroo Point Holiday Apartments Hotel Brisbane
- Kangaroo Point Holiday Apartments Brisbane