After reading some good reviews at tripadvisor (and a good review in the Lonely Planet - unbelievable!) we booked a double room ensuite at the Acacia Inn online for 2 nights stay in September.
At arrival we have been asked to pay both nights in advance. Fair enough I have to say that I have been offered to take a look at the room before payment which I refused - silly me - as we had no other bad hotel experiences in our 3,5 weeks travel through Australia.
So I paid and we carried our luggage to the room.
When we first looked at the room we were shocked. We were not expecting a "posh" place for the price but we were not prepared for what we finally got.
The room was in an aweful state - old furniture, no decoration even no window! The only day light came from the bathroom window through the bathroom door.
In addition to that I can only confirm one of the comments of an earlier rating: There have been strange people all over the place. Old, shabby looking men that must live their constantly. Honestly - Offering homesless people a cheap place to stay and mixing them with tourists is not the best business strategy!
We immediatly decided to just stay the first night (as it was late and we were tired) but move to another hotel the next day. So I directly went back to the reception, but guess what: As I paid in advance for both nights no refund would be given.
However we felt so uncomfortable at this place that we moved out after the first night though we did not get any refund from the Acacia. Funny enough they complained via email that we have not returned the keys after the first night though they made us pay for two nights. Obviously they wanted to sell the room twice!
When we came back the second day to return the key and to make photos of the room we had the chance to have a look at the "roommaid" which was one of the residents!
I can not tell anything about the complimentary breakfast as we were so disgusted by the condition of the place that we could not imagine to eat there.
There was an internet terminal which we used to check-in to our flights and book another hotel. The costs have been 3 AUD for 30 min. But they charged us 2 AUD for two pages print-out!
The only good thing I can tell about that place is the location in the centre of Brisbane. However we moved to the Novotel next door which is a clean and comfortable business hotel and was only slightly more expensive.
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