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“New Years Eve stay” 5 of 5 bubbles
Review of Punthill Brisbane

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Punthill Brisbane
Ranked #10 of 162 Hotels in Brisbane
Certificate of Excellence
Jacobs Well, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“New Years Eve stay”
5 of 5 bubbles Reviewed 1 January 2014

Booked the hotel after seeing it first on the comparison sites but I needed a little more information so I called them. At first I got through to Punthill at Melbourne and the girl was very helpful giving me the information on locality and room layout, she matched the price given online so I booked on the telephone, this was on New Year's Eve the day of our stay ! I made another call later on to ask about road closures due to nye and whether we needed to book the restaurant, I spoke directly to the hotel this time and the girl was super helpful.
On arrival we were impressed by the decor and how friendly the girl on reception was, when I asked about parking we were informed there was normally a charge but as the rooms were premium rate already we could park for free saving us $25. The studio room we stayed in was really nice, spotless clean with everything you need and more. On New Year's Day we got up and used the outdoor pool which was a much needed luxury after the previous night ! Again the facilities were clean and very modern, very well thought out. When we checked out I asked if we could leave our car so we could go into the city this was again no problem as the hotel car park was quiet. The girl on reception was very professional and really helpful
All in all a great hotel at a great price in a good location, took us less then 10 minutes to walk into the centre, queen street area. Will definitely stay again

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Russel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Director of Sales at Punthill Brisbane, responded to this review, 2 January 2014
Dear Russel B,
Thanks so much for taking the time to provide your review of Punthill Brisbane on TripAdvisor.
Great to hear that you had such an enjoyable stay on New Year's Eve.
You may like to sign up for our e-newsletter so that you can receive our special deals for all Punthill properties, which often have great inclusions and great prices!
We look forward to welcoming you back to Punthill soon.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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592 reviews from our community

Traveller rating
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    192
    19
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    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (115)
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English first
Sydney, Australia
Level Contributor
95 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 28 December 2013

We only stayed here for one night while we moved house but enjoyed our stay. Our room was spacious with a very comfy bed, nice bathroom and full kitchen.
After a busy day packing up our house we didn't feel like going out for dinner so we ordered room service. We were very impressed - the food was nice quality, reasonably priced given the serving size and arrived in about 15 minutes by a friendly staff member.
The hotel is within walking distance of a supermarket at Spring Hill and there are some other cafes etc close by.
We had a couple of minor issues during our stay.
Firstly, if you book via Expedia or similar website, make sure you take a printed copy of what your inclusions are. When we checked in, the staff had no record that our tariff included undercover security parking (usually you have to pay for this) or free Wifi. Luckily I had printed out our inclusions and was able to show this to the front desk staff.
We also had a couple of issues on checkout. We didn't realise reception only opened at 7am and we needed to check out earlier. We would have organised this the night before but were too tired to think about it at the time! However, there was a phone at the front desk that you could use to contact the on call staff - we did this and were told someone would be down soon to check us out. After waiting 10-15 minutes no one had arrived, so we rang again and were able to check out over the phone, however, the lady we spoke to was going to charge us $18 for internet even though we had free Wifi included.
It seems a little strange that the staff members don't know what is and isn't included when someone books a room. Maybe it's a communication problem between Expedia and the hotel but I haven't had this issue elsewhere.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank imoani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill Brisbane, responded to this review, 9 January 2014
Dear imoani,
We are pleased that you generally had a pleasant stay and enjoyed the accommodation and jak + hill restaurant at Punthill Brisbane.
The inclusions were accidentally missed when your reservation was entered. It was an honest mistake and this was checked and updated promptly. A new staff member contacted our Brisbane property regarding your early departure. Our head office is located in Melbourne and unfortunately this staff member did not take into account the one hour time difference between the two cities. There was miscommunication with staff; however fortunately the person you spoke with over the phone was able to check you out.
We hope we have the opportunity to welcome you back to Punthill in the future.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

This little hotel was just opening when we stayed with our teenage daughter. The layout of the room was ideal for 3 people and the beds were the most comfortable we have found in any accommodation we have stayed in. The kitchenette has everything you need and the balcony was a bonus - usually you can't even open a window in a hotel room. The pool was quiet and there was even a lovely vase for flowers.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Maree234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill Brisbane, responded to this review, 2 January 2014
Dear Maree234,
Thank you for your review of Punthill Brisbane.
We are extremely pleased that you had such a lovely stay at our property and we look forward to welcoming you and your family back to Punthill in the future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsingborg, Sweden
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 December 2013 via mobile

After a 14h flight we checked in and slept like babies for 18 hrs straight. The other days, we enjoyed the fantastic pool and being so close to the city and walking distance to south bank. The staff is very genuine and we can warmly recommend the pasta as take away from the newly opened cafe at the bottom of the building (part of the hotel so room charge works). The only disappointment was internet speeds similar that of a 28k phone modem from the 90's. When choosing a hotel with wifi it is essential it works better then it did during our three days! If it would have, I would have given five stars!

Stayed December 2013, travelled with family
Helpful?
Thank Dalebring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill Brisbane, responded to this review, 6 January 2014
Dear Dalebring,
Thank you for your review of Punthill Brisbane.
We are very pleased to hear that you enjoyed the apartments, facilities and service at the property. Regarding the internet speed, there are currently limited services in the Spring Hill area. However, we anticipate that by mid-February the service will be much improved, making use of the NBN infrastructure.
We look forward to welcoming you back to Punthill in the future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford cheshire
Level Contributor
145 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
2 of 5 bubbles Reviewed 17 December 2013

Not good apart from the staff.

The views are poor, the facilities are poor, the lift is slow and dirty the rooms could be cleaner, the balcony was filthy I could go on but I think you get the picture…
Oh and tap came off in my hand and I got soaked!
Loads more places to choose from - choose another with less noise in the night and cleaner

Room Tip: Go somewhere else
See more room tips
  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill Brisbane, responded to this review, 18 December 2013
Dear Liz H,
We are so upset and disappointed that you did not have a good experience.
We are situated in Spring Hill on the fringe of the city and we do not advertise views. The lift is slow and will be replaced, but only at the end of 2014.
We check and thoroughly clean each balcony on departure of each guest and we are horrified that you found the balcony and the apartment unsatisfactory. We wish that you had expressed disapproval during your stay so that we could immediately have rectified the situation.
Your comments are highly unusual as we pride ourselves on immaculate cleaning and outstanding service. We are mortified at your experience and urge you to contact us to discuss.
We find our guests enjoy all our facilities - pool, wifi, guest internet station, restaurant, outdoor gym, conference room, on site car parking and luggage storage room.
We do hope we get the opportunity to welcome you back to Punthill another time.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
durham UK
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 16 December 2013 via mobile

Loved our stay:
Loved the location
Loved the bird on the balcony
Loved the room and amenities
Loved the funky decor
Loved the pool and outdoor areas
Loved the staff
Loved Jak + Hill
Even grew to love the single slow lift

Stayed December 2013, travelled with family
Helpful?
Thank pinstrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill Brisbane, responded to this review, 18 December 2013
Dear pinstrips,
Thank you for your review of Punthill Brisbane.
We are thrilled that you loved your stay at the property and we do hope to welcome you back to Punthill soon.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antrim
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 14 December 2013

Stayed at the Spring Hill Punthill for six nights as in Brisbane for the cricket Ashes ,couldnt have asked for better ,the apartment was fantastic ,staff very helpfull and friendly ,the short walk to central Brisbane made this a superb choice for our stay in the lovely city of Brisbane .

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wamjimjam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill Brisbane, responded to this review, 15 December 2013
Dear Wamjimjam,
Thank you for your review of Punthill Brisbane.
The team at the property will be delighted to know that you had such a great stay and we hope to welcome you back to Punthill in the future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Punthill Brisbane

Property: Punthill Brisbane
Address: Camelot Inn 40 Astor Tce | Spring Hill, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #10 of 162 Hotels in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Punthill Brisbane 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
At Punthill Brisbane you will discover stylish and spacious accommodation on Astor Terrace, Spring Hill, only a few minute’s walk to the heart of Brisbane CBD. Our Studio Apartments feature luxurious king beds, private balcony, kitchen, workspace, Flat Screen TV, Ipod dock and a quirky, contemporary designer furnish. Guests can unwind at the end of the day in our cool outdoor courtyard featuring heated Swimming Pool, Spa, Open Air Gymnasium and Courtyard area. Punthill Brisbane is located just a short walk away from Central Train Station, Queen Street Mall and Brisbane's thriving business and commercial business districts, making it the perfect accommodation choice for business and leisure travelers. ... more   less 
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