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“New but nothing special”

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Meriton Suites Herschel Street, Brisbane
Ranked #1 of 159 Hotels in Brisbane
Certificate of Excellence
Melbourne, Australia
Level 4 Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“New but nothing special”
Reviewed 8 December 2013

I spent 3 nights in an apartment on level 19.

Pros:
- There is a nice amount of space in the apartment.
- I love the floor to ceiling windows.
- It is all brand new.
- Close proximity and within 10 minutes walking distance to the main street in the CBD, as well as having a train station only 2 minutes walk away.
- Small kitchenette with the basic requirements of plates, cutlery, microwave, fridge, etc.
- I like that the washing up liquid and utensils are provided.
- There is also a laundry in the apartment which would come in handy for longer stays.

Cons:
- I booked a city view room, hoping to actually have a city view, but it turns out that "city view" only refers to being able to see above the surrounding buildings or not. I had a view of Roma St station which is the exact opposite direction of the city. Disappointment.
- The sofa is hard as a rock (no exaggeration, you literally may as well be sitting on concrete), and I found that I had to watch tv in bed as it was far more comfortable.
- Waiting 10 minutes to collect my luggage from storage when there were 3 staff at the front desk, only 1 of which was actually serving a customer, was another disappointment.
- The shower is not designed very well. You can't have the shower mat in front of the shower door, because the door is so low that it won't open or it pushes the mat away when you open it. Also the shower head kept falling down as it stays up due to some sort of suction design that doesn't seem to work properly.
- I found the pillows to be way too big and high. There were at least 6 or 7 pillows and cushions on the bed and all of them had the same thickness. Surely a variety of pillow thicknesses would be more suitable if having that many pillows on a bed, so that the sleeper has some chance of finding one that is suitable, rather than them all being useless.

Overall, I found the stay to be nice enough, but I highly doubt I will stay here again. I think I would prefer somewhere where you get the view that you pay for, and where its a bit more comfortable and homely rather than new with a clinical feel.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travel_bug7933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSABrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane, responded to this review, 10 December 2013
Dear travel_bug7933

Thank you for your post regarding your stay with Meriton Serviced Apartments Herschel St. Your feedback allows us to look at areas that we fail to meet the service standards we aim to provide to all our guests.

I was very disappointed to read the issues you faced in regards to your recent visit. If you would like to discuss the points raised in your post please do not hesitate to contact me on taher@meriton.net.au.

Kind Regards

Scott N
Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (1,451)
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Durban, South Africa
Level 2 Contributor
1 review
Reviewed 8 December 2013

Absolutely brilliant .This hotel is amazing!....top class..best location in Brisbane...across the road train station ..walking distance to all main attractions ..great value for money..still under construction but it no problems at all...modern apartment...everything still new in room...

Room Tip: Higher floors better
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  • Stayed November 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iryna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSABrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane, responded to this review, 6 January 2014
Dear Iryna P

Thank you for sharing your experience at Meriton Serviced Apartments with the Trip Advisor community.

It is great to read your post and find that you rate us as top class here at Herschel Street, that certainly is very much appreciated. As you mention we are in a fantastic location with the train station just across the road from the Hotel.

We look forward to welcoming you back to Brisbane in the future.

Kind Regards

Scott N
Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 December 2013

This hotel is amazing! It's still under construction but it never bothered us once. This is/ will be the tallest building in Brisbane and even the locals didn't know it was open. They were very impressed we were staying there, and it was a steal about $110/nt in spring.
If coming from the airport you can take the air train as the station is just a 3 min walk from this hotel, no problems walking with 6 bags /2 ppl. Or the local shuttle bus is the same price.
The room was gorgeous all brand new clean, safe in room, in unit washer and dryer to do all your laundry( hint keep your room key in the slot near the door or it won't run laundry when you leave!) full service modern kitchen, we were on a low floor and had amazing views. Don't miss your opportunity to live this lifestyle. Front desk is 24 hours and always willing to help, even store our bags for 14 hours since we has a late flight.

Room Tip: Try to get a high floor
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ppatric81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSABrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane, responded to this review, 5 January 2014
Dear Ppatric81

Thank you for sharing your experience at Meriton Serviced Apartments with the Trip Advisor community.

WOW!!! thank you for a great review, it is pleasing to read that you found our apartment to be gorgeous and suitable to your needs. And yes as you mention we are in a great location right across the road from Roma street train station which has direct lines to the International and domestic airports at Brisbane.

We look forward to welcoming you back to Brisbane in the future.

Kind Regards

Scott N
Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
Reviewed 7 December 2013

Wonderful brand new apartment hotel with great location. Nice pool. Full amenities. Plenty of restaurants/retail around. Short walk to Southbank. Very comfortable and friendly staff too. Make sure you get parking instructions prior to arrival - check in prior to parking.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank momsherpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSABrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane, responded to this review, 5 January 2014
Dear momsherpa

Thank you for sharing your experience at Meriton Serviced Apartments with the Trip Advisor community.

I am pleased to read that you enjoyed your stay with us due to our location which is right in the heart of the Brisbane CBD, and the amenities that are supplied for all of our guests needs.

We look forward to welcoming you back to Brisbane in the future.

Kind Regards

Scott N
Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
74 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 7 December 2013 via mobile

Our visit to Brisbane was complimented by a wonderful stay at the Meriton Apartments. A one bedroom apartment on 23rd with stunning views down either side of Brisbane River. Beautiful modern apartment in a great location for sites and shopping. Staff were very professional. A great choice in Brisbane.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSABrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane, responded to this review, 5 January 2014
Dear Elizabeth J

Thank you for sharing your experience at Meriton Serviced Apartments with the Trip Advisor community.

I am delighted to read your recent review and find that you enjoyed your stay with us in your apartment on the 23rd floor and you also took advantage of the stunning views during your stay. You are correct, we are in a great location close to all the attractions that are close to the Brisbane CBD.

We look forward to seeing you again soon in Brisbane.

Kind Regards

Scott N
Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wenzhou, China
1 review
Reviewed 5 December 2013

This apartment is pretty location in Brisbane,close to train station,2mins by walking,10mins to the center area,it is very convenient.The room is very nice for staying.clean and spacious.High speed Wifi,cool swimming pool.I will stay this apartment again next trip to Brisbane.That's good choice to travel Brisbane first time.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank WU Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSABrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane, responded to this review, 5 January 2014
Dear WU Y

Thank you for sharing your experience at Meriton Serviced Apartments with the Trip Advisor community.

It is very pleasing to read your recent review of Herschel Street and find that we were suitable for your requirements due to our location right in the heart of the CBD and many other attractions in and around Brisbane CBD.

We look forward to welcoming you back to Brisbane in the future.

Kind Regards

Scott N
Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jamestown
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 December 2013

We stayed at the Meriton in November, 2013 and were quite satisfied. The hotel is still under construction, but we stayed on one of the lower floors and we weren't bothered at all by the construction. I think the construction is about to be finished soon anyway.

Our apartment was roomy and convenient. Everything was clean and orderly. The staff was very courteous.

The hotel is located in the CBD and consequently we had a little trouble finding suitable places to have dinner. The International Hotel just around the corner on George Streetf was very good and convenient.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSABrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane, responded to this review, 5 January 2014
Dear Roger W

Thank you for sharing your experience at Meriton Serviced Apartments with the Trip Advisor community.

I am very pleased to read your recent review of our property and find that you found our apartments to be clean and suitable for your requirements. I am also very happy to read that the front desk staff were very courteous as we hire staff here at Meriton that are committed to providing excellent customer service.

Kind Regards

Scott N
Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Meriton Suites Herschel Street, Brisbane

Property: Meriton Suites Herschel Street, Brisbane
Address: 43 Herschel Street, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 159 Hotels in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:5 star — Meriton Suites Herschel Street, Brisbane 5*
Number of rooms: 260
Official Description (provided by the hotel):
Arriving in Brisbane, you will find your destination in ease as you pursue in the direction of the city skyline's tallest building. Be amazed as you arrive at our front door, impressed by the never ending sky high tower that stands before you and be treated to five star luxury as you are welcomed in by a team of delightful porters and amazing guest services staff. Feel the anticipation as you soar to new, 74-storey heights in our high-tech lifts and be welcomed into one of our 260 stunning, beautifully appointed suites, fully equipped with the finest furnishing, modern facilities and the superior comforts of a gourmet kitchen, known to all Meriton Suites. Those staying in our 2 and 3 bedroom Altitude Suites will be subjected to unrivalled views of the beautiful city below and beyond, while our Infinity Penthouse treats guests to a phenomenal luxury living experience from the very top of Brisbane city. Sleep soundly on deluxe bedding and treat yourself to the soothing morning and afternoon sunshine that filters into the suite through floor to ceiling windows. Experience the immaculate daily cleaning services that our housekeeping team continuously endeavour to deliver and come home to watch the magical glimmer of the city lights illuminating below as day becomes night. Pamper yourself and refresh the body using the stylish bathroom amenities that comes equipped in all suites. Take advantage of our first class recreational facilities, including a fully equipped fitness centre and a heated indoor lap pool or unwind in a hot bubbling spa and steamy sauna, leaving you refreshed and energised to explore the brilliant attractions that await below. Search the web for things to do in Brisbane using our complimentary Wi-Fi connection or simply ask our 24 hour guest services team who will be more than happy to assist. The perfect base for exploring the south-eastern corner of Australia's Sunshine State, Brisbane parades a vibrant, youthful and laidback culture mixed in with the global and commercial aspects of a new-world city. Getting around will be made simple as we are conveniently nestled adjacent to Roma Street transit hub. Our prime location on Herschel Street positions us only moments away from the happening hub of South Bank, the city's premier lifestyle and cultural destination. Offering lush parklands, world class eateries, gorgeous views and a calendar of events to keep the city entertained throughout the year, South Bank is a must visit for all travellers. Boasting Australia's only inner-city, man-made beach, a sparkling lagoon surrounded by white sandy beaches and sub-tropical plants also makes South Bank the perfect location to soak up the year-round warm climate. For catching a live sports match, sport lovers will be glad to know that Suncorp Stadium and the GABBA are within easy walking distance while those looking to embrace arts and culture can find plenty in the Gallery of Modern Art and Queensland Museum, also only minutes away. A trip to Brisbane is not complete without a visit to the city's famous Queen Street Mall. Only a 10 minute walk away from the hotel, this fantastic retail hotspot is a shopaholic's dream. Discover the latest fashion, homewares, accessories and gifts from a choice of six major shopping centres that fall between George and Edward Streets in the city centre. Between the mix of stores are some of the city's most popular places to dine, so be spoilt for choice with an array of cafes and restaurants that will re-energise you to explore the sights. Choose not only to stay in luxury when you stay at Meriton Suites Herschel Street, but choose the best quality and better value accommodation option in Brisbane. ... more   less 
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