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“Great location, fantastic service”

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Hotel Grand Chancellor Brisbane
Ranked #25 of 159 Hotels in Brisbane
Certificate of Excellence
Melbourne, Victoria, Australia
Level 6 Contributor
194 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Great location, fantastic service”
Reviewed 11 May 2012

I stayed at the HGC Brisbane a couple of times. Service is impecable.
My room was very comfortable, good space and had everything I need for my work.
I strongly recommend staying at the Hotel for either a business trip or for leisure.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maurorisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Hotel Grand Chancellor Brisbane, responded to this review, 14 May 2012
Dear maurorisch,

Thank you so much for your fantastic review! I was so pleased to learn about how much you enjoyed your recent stays here with us.

I am so glad that you were impressed by the level of service you received and the room facilities catered to your business needs.

We would love to have you visit the hotel again soon.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
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English first
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 May 2012

We recently stayed at Grand Chancellor Brisbane for 1 night as a short stay. We got a really good deal with breakfast and parking included. When we checked we got an upgrade instantly. The room was on 10th floor with balcony. The refurbishment at this hotel certaintly made a huge difference! The room was very clean. Toiletries was impressive! It was Peter Morissey inspired! We were surprised to even get a complimentary bottle of sparkling water and nibbles, it was a very nice touch! Bed and pillows so comfortable, the only comment I have is the bed being a tad low than usual. The room fittings was modern, led lights, see through mini bar fridge, good coffee/tea supplies. Breakfast the following day did not disappoint at all! Hot food buffet was nicely presented, was hot and topped up everytime! We were only here for 1 night as we arrived to Brisbane airport at midnight, and wanted to sleep and rest before we drive to the Gold Coast. We were so glad we found this hotel last minute!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank livinlyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Hotel Grand Chancellor Brisbane, responded to this review, 8 May 2012
Dear livinlyf,

Thank you so much for your lovely review! I was so pleased to learn about how much you enjoyed your recent stay here with us.

Thank you for choosing to stay with us before your drive to the Gold Coast. I am so glad that you were happy with the complimentary upgrade you received, the room facilities and amenities, and the food and beverages on offer for our Buffet Breakfast in Frescos Restaurant.

We would absolutely love to have you visit the hotel again soon.

Once again, thank you for your feedback,
Peter Yared,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 April 2012

I am sad to say that this hotel wasnt to standard. The staff were great the food was also good but we had no one to greet us and trying to get valet parking was hard. The hotel itself was nice but the rooms were that small you could hardly move and the beds were like sleeping on the floor. Its a shame as it would be a nice place to stay if the rooms were fixed.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Hotel Grand Chancellor Brisbane, responded to this review, 24 April 2012
Dear Lynne F,

Thank you very much for taking the time to provide us with your feedback from your recent visit.

I was pleased to learn that you were impressed by the food and beverages in the restaurant and the level of service you received from our staff throughout your stay.

Please accept my sincere apologies that you were not adequately greeted upon arrival and that you found it difficult to arrange valet parking. Normally, we receive very positive comments regarding the level of service provided by our reception staff. I am sorry that this was not the case on this occasion and please be assured that I have addressed the issues with the Front Office Manager to ensure this problem does not occur in future.

We are currently in the process of our soft refurbishment bringing all of the guest rooms to meet the high standard in which we pride ourselves on. The refurbishment will be completed in a staggered stage throughout the year to ensure minimal disruption to our guests during this period.

We would look forward to having you stay at the hotel again in the near future so that we can exceed your expectations on your next visit.

Once again, thank you for your feedback,
Peter Yared,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunshine Coast, QLD.
1 review
Reviewed 15 April 2012

Recently stayed just overnight whilst visiting the Brisbane City. Found the Hotel fantastic with facilities and staff at the Front Desk very accommodating (particularly Nicola). Rooms were great, with a nice outlook. Beds were very comfortable! Furniture on the balcony would have been a bonus. Overall a great stopover, would definitely be back.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunnyCoast06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Hotel Grand Chancellor Brisbane, responded to this review, 24 April 2012
Dear SunnyCoast06,

Thank you very much for your fabulous review! I was delighted to learn about how much you enjoyed your stay with us.

I am so pleased that you chose to stay with us during your recent visit to Brisbane. I am glad that you were happy with the hotel facilities, the room facilities, and level of service you received from our staff during your stay. I will be sure to commend Nicola on her exceptional customer service efforts.

Thank you for your feedback regarding the need for furniture on the balcony. Please note that we have taken on board your comments for our future refurbishment initiatives.

We would love to have you back at the hotel again in the near future.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lowestoft
Level 5 Contributor
61 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 April 2012

Stayed for one night before picking up a campervan for a trip to Cairns.

Arrived early but room was available. Lovely view at the top of a hill - pity no chairs to sit on on the balcony.

Enjoyed our stay and found the hotel very friendly.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Hotel Grand Chancellor Brisbane, responded to this review, 10 April 2012
Dear Rosine,

Thank you so much for your fantastic review! I was so pleased to learn about how much you enjoyed your recent stay with us.

Thank you for choosing to stay with us before your trip to Cairns. I am glad we were able to accommodate your early arrival at the hotel and that you thought the view from the balcony in your room was a lovely view.

We would love to have you visit the hotel again soon.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 April 2012

Myself and two friends stayed at the Grand Chancellor for 2 nights after 3 nights at the Oaks Aurora with a couple of other friends (we decided to move hotels when we were booking to save). If you're training or moving within the city, be careful of the hill leading up from Central as it was a bit of a trek with luggage in the Summer heat. Upon arriving, we were greeted by several lovely front desk staff members who were more than happy to give us directions/recommendations of what to do for the day. Apparently there is a shuttle bus running between the Chancellor and CBD but being a Sunday it wasn't running. Later when we checked into our room, we were surprised by the space, room for almost a third double bed!
A few small things we noticed in our room during our stay:
-curtain didn't quite cover the deck door which brought in a fair bit of light early morning
-bathroom light was outside the bathroom
-there was a difference in floor levels between main room/bathroom which resulted in a few stubbed toes.
Despite the walk to the city, there were plenty of eating options around the hotel (including the pub down one of the side roads opposite which had 2 for 1 mains our first night there) all at a good price. We did try the hotel bar and some of the snacks and all were delicious and a reasonable price. The beds were incredibly comfortable and despite being next to what seemed like a relatively busy road, we heard very little noise. The gentleman at the front desk on our last night was very helpful in booking us a taxi to leave early the next morning, rang us to let us know it had arrived and was just as polite at 5.30am on our way out.
Even with the walk to the CBD, considering the value of the Grand Chancellor we would stay again.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rekah21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Hotel Grand Chancellor Brisbane, responded to this review, 10 April 2012
Dear rekah21,

Thank you very much for your kind review! I was delighted to learn about how much you enjoyed your stay with us.

I am so pleased that you chose to stay with us during your trip to Brisbane. I am glad that you were happy with the level of service you received from our staff throughout your stay, the spacious and quiet room, the room facilities, and the food and beverages on offer in the hotel bar.

You mentioned the free bus providing transport from the hotel to the city centre. On your next visit to Hotel Grand Chancellor Brisbane please feel free to make use of the free Spring Hill Loop Bus Service. This service currently runs at 6:52am, 7:18am, 7:44am, 8:10am, and 8:25am then approximately every 10 minutes until 6:05pm Monday to Friday. This service provides free and convenient transportation between the hotel and the City.

Thank you for your feedback regarding the room layout. Please note that we have taken on board your comments for our future refurbishment initiatives.

We would love to have you back at the hotel again in the near future.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 3 April 2012

i stayed at this hotel for one night and was very happy with the exceptional service of the staff.The staff were very polite and knowledgeable. The room was spotless and the bed was heaven to sleep in. Short walk to the centre of the city and short walk to the train station. Will stay there again when i take the family for a holiday later in the year. Check in and check out was quick and hassle free. thank you

Room Tip: go to the hotel website!
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corinne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Hotel Grand Chancellor Brisbane, responded to this review, 4 April 2012
Dear Corinne C,

Thank you so much for your lovely review! I was so pleased to learn about how much you enjoyed your recent stay with us.

I am so glad that you were happy with the high level of service you received from our staff, the room facilities and the location of the hotel.

We would love to have you visit the hotel again soon.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Grand Chancellor Brisbane

Property: Hotel Grand Chancellor Brisbane
Address: 23 Leichhardt St | Cnr Wickham Terrace, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Brisbane
#25 Luxury Hotel in Brisbane
#35 Business Hotel in Brisbane
#40 Romantic Hotel in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hotel Grand Chancellor Brisbane 4.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Grand Chancellor Brisbane Hotel Brisbane
Grand Chancellor Hotel Brisbane
Brisbane Grand Chancellor Hotel

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