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“awesome function”

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Grand Chancellor Brisbane
Ranked #28 of 157 Hotels in Brisbane
Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“awesome function”
Reviewed 17 June 2012

We went to a wedding and stayed overnight in the hotel. The catering a nd wait staff were amazing. The staff were very attentive and friendly. The food was delicious, plentiful and beautifully presented. Everything was just perfect and I know the bride and groom would have been thrilled with this great venue. Our hotel room was lovely up on the 9th floor and had a great view of Brisbane. The breakfast was scrumptious too. Thank-you.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KazBeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Grand Chancellor Brisbane, responded to this review, 18 June 2012
Dear KazBeau,

I was so glad that everyone was very impressed with the wedding reception which was held here at the hotel. Thank you so much for your positive comments about the staff, the food and beverages, the hotel room and views from the balcony in your room.

We would absolutely love to have you visit the hotel again in the near future!

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Canberra
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 June 2012

This was my second stay at this hotel whilst in Brisbane on business and I have been very happy both times. The rooms whilst not huge are very comfortable. The room service food is excellent and the hot buffet breakfast in the resturant is fantastic with quality food which is constantly being topped up, very friendly and helpful staff and a wonderful ambiance. The only downside was, on this occassion, some of the lamps in the room were not working and the bathroom was looking a little tired but very clean nonetheless. The front desk staff are very helpfull and even printed off my boarding pass for me and offered to organise a cab for me - nothing was too much trouble. I'll definitely stay here again whilst on business in Brisbane.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Geoff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Grand Chancellor Brisbane, responded to this review, 12 June 2012
Dear Geoff J,

Thank you very much for choosing to stay with us again, we really value our return guests. I appreciate your lovely review, I was delighted to learn about how much you enjoyed you visit with us.

I am so glad that you enjoyed the room facilities, cleanliness of the room, the room service food, the buffet breakfast and the high level of service you received from our staff.

I am so sorry that some of the lamps in your room were not working and that you felt the condition of the bathroom could be improved. Please be assured that our Maintenance Department have since fixed the lamps in the room. We are currently in the process of our soft refurbishment bringing all of the guest rooms to meet the high standard in which we pride ourselves on. The refurbishment will be completed in a staggered stage throughout the year to ensure minimal disruption to our guests during this time.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Summit, Australia
Level Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 June 2012

Staff at this hotel should be commended for being so attentive and bright and happy (same staff over two day period so it wasn't a fluke).

The hotel itself is undergoing refurb which is always difficult however our room was good and was exactly as described.

Having now stayed at various properties around Brisbane and Gold Coast it's interesting that there is normally a trend with trip advisor reviews and cleanliness is an area mentioned often. I didn't see any trend in the lead up to my stay here and was pleasantly surprised when we arrived.

HGC delivered in my opinion from the carpark, to foyer to rooms being clean, as described, adequately priced and offering services as needed.

Even though we were on the 11th floor being a city location there was plenty of noise outside however this was one property where once the balcony door closes you were in your own world.

Although we only dealt with a few reception staff and housekeeping in lifts etc they should be congratulated.

Room Tip: Upgrade. Can't stand standard rooms. The little extras were a nice touch.
See more room tips
  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawdogs A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Grand Chancellor Brisbane, responded to this review, 24 June 2012
Dear Lawdogs A,

Thank you very much for your lovely review! Your feedback and opinions regarding your stay are very valuable to us. I was glad to learn about how much you enjoyed your recent visit.

Thank you for your positive comments regarding the cleanliness of the hotel, the value for money, and the high level of service you received from our reception and housekeeping staff during your stay.

We would be delighted to have you visit the hotel again in the near future.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 2 June 2012

Hotel is located about 10 mins walking from the main shopping aread CBD of Brisbane. Rooms are comfortable for 3 adults with a small balcony giving a beautiful view of the city. Front desk staff was very helpful and did give an early checkin as i requested for the same well in advance. However, the only negative point about the hotel was there were not many convinience store around the hotel. Overall a decent experience.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravlAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Grand Chancellor Brisbane, responded to this review, 4 June 2012
Dear TravlAdvisor,

Thank you very much for your fantastic review! Your feedback and opinions regarding your stay are very valuable to us. I was glad to learn about how much you enjoyed your recent stay with us.

I am pleased that you appreciated that the room was available early and that we were able to accommodate your early check in. Thank you for your positive comments regarding the view from the balcony in your room and the high level of service you received from the reception staff during your stay.

Please note for your future visits that there is a convenience store which is open 24 hours a day, 7 days a week which is a three minute walk from the hotel.

We would love to have you visit the hotel again soon.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton Island, Australia
1 review
Reviewed 29 May 2012

Arriving at 9.30pm with no reservation wasn't a problem. Jude and Lindsey were very accommodating and friendly. Can not emphasise enough how professional and welcoming every one of the staff were. The hotel ammenities are very nice. Room and bathroom were clean & well appointed (Though not overly generous in size). Small things like complimentary sparkling water & nuts and chocloates on the pillow were a nice touch. Great views, secure parking, breakfast buffet.....loved it!

Room Tip: If I recall correctly, upgrade to a 'Superior Room' was only about $30....well worth it
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Grand Chancellor Brisbane, responded to this review, 29 May 2012
Dear Adam C,

Thank you very much for taking the time to provide us with your lovely review! Your feedback and opinions regarding your stay are very valuable to us. I was pleased to learn about how much you enjoyed your recent stay here with us.

I am glad that you were impressed by the high level of service you received from our reception staff and how professional and welcoming they were, I will be sure to commend them on their exceptional customer efforts. Thank you also for your positive feedback regarding the room facilities and amenities, the views, the car parking facilities and the breakfast available in our restaurant.

We would absolutely love to have you visit the hotel again in the near future.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toowoomba
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 May 2012

My 8yr old son and I spent a weekend in Brisbane at The Grand Chancellor to go shopping and to visit the museum. The hotel has an enviable location on the hill and the view of the city at night with all the lights was very impressive. We had a dip in the rooftop pool and enjoyed the spa bath despite the chilly weather. It was an easy walk down the hill to the Mall where we had dinner. The room was spacious and the king bed was fantastic as were the pillows. My son thought the roof shower rose in the bathroom was great. Breakfast was fantastic - lots of different dishes and the staff were very helpful. We will definately return.

Room Tip: Ask for a room on one of the higher floors to take advantage of the views.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebekah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Grand Chancellor Brisbane, responded to this review, 29 May 2012
Dear Rebekah N,

Thank you very much for your lovely review! I was delighted to learn about how much you enjoyed your stay here with us.

Thank you so much for choosing to stay at our hotel while you were in Brisbane recently to go shopping and visit the museum with your son. I am so glad that you were impressed with the location of the hotel, the views from the hotel, the rooftop pool and spa, the room facilities and the standard of the breakfast on offer in our restaurant.

We would very much love to have you back at the hotel again in the near future.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns Region, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 May 2012

We stayed 2 night at the GCB while our daughter was at the recent Basketball State Titles in Brisbane. The package was great value, room service was good quality, staff were very friendly and professional. The view from our room and the roof top spa would be one of the best in Brisbane. The room was well appointed and the morning newspaper was welcomed each day. Thanks for a great stay. Neal H

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcbrisbane, General Manager at Grand Chancellor Brisbane, responded to this review, 28 May 2012
Dear Neal H,

Thank you so much for your kind review! I was delighted to learn about how much you enjoyed your recent stay with us.

I am so glad you chose to stay with us while attending the Basketball State Titles in Brisbane recently. I am happy that you were impressed by the accommodation package, room service meals and the high level of service you received from our staff.

We would love to have you visit the hotel again in the near future.

Once again, thank you for your feedback,
Peter Yared,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Chancellor Brisbane

Property: Grand Chancellor Brisbane
Address: 23 Leichhardt St | Cnr Wickham Terrace, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotel in Brisbane
#28 Luxury Hotel in Brisbane
#35 Business Hotel in Brisbane
#40 Romantic Hotel in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Grand Chancellor Brisbane 4.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Grand Chancellor Brisbane Hotel Brisbane
Grand Chancellor Hotel Brisbane
Brisbane Grand Chancellor Hotel

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