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“Motel/hotel on south side of Brisbane, Australia”

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Rocklea International Motel
Ranked #84 of 170 Hotels in Brisbane
Certificate of Excellence
Reviewed 12 August 2014

Handy if you have business in the area, on the south side of Brisbane, along Ipswich Road. Good meals in restaurant, or with room service if you prefer. Friendly courteous staff. Clientele when I stayed seemed to be mostly working men on company business in the area.

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Geoff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BneIntl, General Manager at Rocklea International Motel, responded to this reviewResponded 12 August 2014

Hi Geoff

Thanks for taking the time to review Brisbane International Rocklea on Tripadvisor. We do cater mainly to people working in the general Rocklea area and I’m so glad you enjoyed your stay with us.

We hope to see you return in the near future.

Kind regards
Jan Marshall
Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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108 - 114 of 146 reviews

Reviewed 5 August 2014

This was a great location to stay to go to Greazefest in Rocklea, staff were friendly and helpful, rooms were cleaned each day, geart meal at the resturant and the pub acrss the road also does a great meal. Parking was easy. Definantly stay again.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Pyke41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BneIntl, General Manager at Rocklea International Motel, responded to this reviewResponded 11 August 2014

Hi Pyke41

Thank you for your kind review and we hope that you enjoyed Greazefest2014. We look forward to welcoming you again next year.

Kind regards

Jan Marshall
Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Overall things were good , Rooms were well maintained and staff were friendly .
But extremely disappointed that we were only able to re book two of the three nights we require for the same time next year .
this may force us to seek accommodation elsewhere for next years event as it would be inconvenient to have to move location for the final night of accom we require
Kind Regards
Louise

  • Stayed: August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank louise v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BneIntl, General Manager at Rocklea International Motel, responded to this reviewResponded 11 August 2014

Hi Louise V

Sounds like Greazefest 2014 was a great weekend again this year. Thank you for your wonderful comments regarding our staff and rooms.

Many apologies that we are unable to accommodate your last night of accommodation for next year’s festival – should something change and we are able to accommodate you we will contact you directly.

Kind regards

Jan Marshall
Property Manager

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Reviewed 2 August 2014

Stayed for two nights during a business trip at Archerfield airport. Perfect location as only 5 minutes drive. The self contained 2 bedroom apartment was very large, nice modern decoration and well appointed. Easy 5 minute drive to retail areas and food outlets or local pub across the road. Wouldn't hesitate to stay again if doing business in the Archerfield area

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank hamfras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BneIntl, General Manager at Rocklea International Motel, responded to this reviewResponded 3 August 2014

Hi Hamfras

Thanks you so much for your recent review of Brisbane International Rocklea.

We’re glad you enjoyed the facilities we have on offer and we look forward to welcoming you back when next you’re in the area.

Kind regards

Jan Marshall
Property Manager

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Reviewed 12 July 2014

A last minute booking in a sold out city meant we had to settle for this property. Great customer service with very friendly staff, but the location was very hard to find (had our cab driver stumped) and not near anything of interest. The room itself was spacious with a few renovated and updated elements, but the lack of power outlets was a bit of an inconvenience (they were only on the one wall in my room). The restaurant looked nice and our server was attentive. The food was sufficient without being spectacular. Noise from the adjacent highway was a slight annoyance but I had no trouble sleeping. An OK property all in all.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank CAN_in_AUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BneIntl, General Manager at Rocklea International Motel, responded to this reviewResponded 16 July 2014

Hi CAN_in_aus

Thank you for your recent review on Tripadvisor.

We’re so glad that you got a good night’s sleep and enjoyed your stay. Thanks for the feedback regarding the power outlets.

Our staff are the backbone of our company so I’m thrilled that you received great customer service and your feedback has been passed onto our team.

Kind regards

Anne Smith
General Manager

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Reviewed 4 April 2014

The housekeeping staff start working at 6am and talk loudly in the corridors. Then at 7am they assume you've already left and try to come in to your room. This happened every day of my trip. You can hear everything that's going in in the next room, which means they can hear you too, making for an uncomfortable stay. Also, there's not even a microwave in the room.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank C30PZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BneIntl, General Manager at Rocklea International Motel, responded to this reviewResponded 10 April 2014

Hi C3OPZ

It is disappointing that you have chosen to air your grievances on Tripadvisor without first giving us the opportunity to deal with these issues at the time of your stay.

Our housekeeping staff do not start work until 7.00am and then only to clean public areas such as our restaurant and conference areas. Guest rooms are cleaned later in the morning when checkouts have begun. We have policies and procedures in place to ensure minimum disturbance to our guests, so I am unable to offer an explanation as to why you would have a housekeeper attempting to come into your room while it was still occupied, however I have taken your comments as an opportunity to speak with all of our cleaning crew to ensure that our policies and procedures are known and being followed.

We do have a microwave available in our 2 bedroom apartment but this is not an amenity offered in our Deluxe Twin and Queen rooms, nor is it advertised as an inclusion.

Kind regards

Anne Smith
General Manager

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Reviewed 30 March 2014

Rooms too small, very claustaphobic
Wi-fi didn't work
No movie channels on cable as advertised
'Restuarant' worse than a hospital canteen
Hotel in between 2 highways
Mould in shower
No pool, no gym
Boring

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank hellosusanjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BneIntl, General Manager at Rocklea International Motel, responded to this reviewResponded 2 April 2014

Dear hellosusanjoy,
I am very disappointed with your experience at our property. It’s a shame you have raised these issues on a public forum without giving us the opportunity to address them with you directly at the time of your stay.
It is unusual that the size of our rooms are commented upon. We have the correct floor space to attain the official four star rating through the globally recognised star rating system. Our FREE wifi is and has been working correctly and there have been no other comments from clients regarding our Free wifi. We have even checked your room, 110, which has worked perfectly every time it has been tested.
The hotel is next to one highway and because of this factor all of our rooms have sound proof windows as the property was built with the purpose of servicing clients in this particular area.
I cannot comment on your experience in our restaurant, opinions in regards to these amenities tend to be very subjective and we appreciate that everybody’s standards are very different.
I have personally checked the shower in room 110 and have found no evidence of mould.
We offer extensive sport and entertainment channels through our Foxtel subscription. I would be happy to address the ‘movie advertisement’ if you will kindly advise us of where this is broadcast.
You are quite right, we do not offer a pool or gym, and we do not advertise this. Our focus is on good rooms and good service.
Kind regards

Anne Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rocklea International Motel

Address: 1326 Ipswich Rd | cnr Medway St, Brisbane, Queensland 4106, Australia (Formerly Brisbane International - Rocklea Motel)
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #84 of 170 Hotels in Brisbane
Price Range: £61 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rocklea International Motel 4*
Number of rooms: 41
Official Description (provided by the hotel):
The Rocklea International Motel is a modern four star property that boasts ambience, corporate professionalism and high quality accommodation and service. This four star corporate property offers 41 accommodation rooms and two conference rooms. Guest can chargeback meals from Rocklea Hotel(across the road) or purchase breakfast vouchers for the Feed Em Café(across the road). The café is open from 04:30am Mondays to Fridays excluding public holidays. Please Note that a valid Credit Card in the name of the Guest must be supplied as a guarantee of payment upon check in. SHould you not be able to provide this please contact the hotel directly for further information. ... more   less 
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