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“Clean and Modern”

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Four Points by Sheraton Brisbane
Ranked #44 of 160 Hotels in Brisbane
Melbourne, Australia
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Clean and Modern”
Reviewed 10 July 2014

We stayed in Brisbane for one night recently at this hotel.

We did end up with a second floor room due to early check in which was quite noisy due to the air conditioning, but not intrusively so. The room was clean and well equipped. The rooms have flat screen TVs and free wifi.

The bathroom is very modern (not incredibly private if I am honest) and the bed comfortable. very well placed in relation to Brisbane CBD.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank psq063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointsbrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review, 13 July 2014
Thanks for taking the time to provide feedback following your recent stay at the hotel. I'm delighted that you enjoyed your stay and that our service and facilities were to your satisfaction.

We look forward to welcoming you back in the not too distant future.

Warm regards

Brad Mercer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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903 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (208)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
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English first
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 July 2014

One of the best experiences I've had in an Australian hotel. Staff were exceptional in every aspect of service delivery, from moment of arrival until departure. All requests were greeted with a smile and can do attitude! I would highly recommend this as a convenient city location. Only 25mins to airport too!

Room Tip: Really well designed rooms. Spacious and well thought out.
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  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointsbrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review, 9 July 2014
Wow, thank you for your fabulous feedback following your recent stay at the Four Points by Sheraton Brisbane. We are delighted that your stay exceeded your expectations. This high standard of service is what we strive to achieve and it's always a pleasure when we achieve this. I agree that our staff are a great asset to our hotel and I have passed your comments along to them.

Thanks again and we look forward to welcoming you back in the not too distant future.

Warm regards
Brad Mercer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 6 July 2014

A very new hotel in all respects of the word.
The lobby is a little small, so, not well equipped for lots of people checking in at the one time.
Quite a young and funky property, it is a little interesting with the way the rooms are set up and the sliding door from the bed area opening up the basin area of the bathroom.
Just the one internal door to close the bathroom or the shower recesses.
Our view to the construction site next door wasn't of any concern and you did get a view of the river and also of other city sky-scales.
The little lobby bar certainly got a workout for pre-dinner drinks and I know a lot of people used it for a morning coffee.
The dining room on level 1 put on a good spread for breakfast. Definitely something a lot of people were thankful for after the big night the evening before.

Room Tip: Just ask around for what room positions there are as there is construction site next door. Being th...
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MisterD-01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointsbrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review, 6 July 2014
Thanks for your positive feedback following your recent stay at the Four Points by Sheraton Brisbane. I'm delighted you enjoyed your stay and you liked the modern design of the hotel and the guestrooms. It's always a pleasure to received such wonderful comments such as yours.

We do hope that you will visit us again when you are next in Brisbane.

Warm regards

Brad Mercer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 July 2014 via mobile

Lovely staff, very accommodating, nothing was too much trouble. Fab location, pretty central for everything. Botanic gardens literally around the corner as are lots of cafes, restaurants and shopping. Lovely walk along the river to South Bank. Only issue for us was parking - expensive.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrandmaMoVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointsbrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review, 6 July 2014
Thanks for taking to time to provide feedback following your recent stay at the Four Points by Sheraton Brisbane. I agree that our central location is perfect for discovering all Brisbane has to offer. I'm delighted you enjoyed your stay with us. Your constructive comments regarding the cost of car parking is much appreciated but although this may seem high, it is in line with other hotels in the CBD.

Thanks again and we look forward to welcoming you back in the not too distant future.

Warm regards

Brad Mercer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karachi, Pakistan
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 July 2014 via mobile

I had an excellent time in this hotel...spacious room with all the amenities...hotel is neat and clean...lobby is a bit small but with free wifi..the best part was smart tv...train station, branded shopping malls, restaurants, pharmacies are just 5 to 7 mins away from hotel by walk...

Stayed June 2014, travelled with family
Helpful?
Thank Sabhayani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointsbrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review, 6 July 2014
Thanks for your feedback following your recent stay. I was pleased to note that you enjoyed your stay. We look forward to welcoming you back soon.

Warm regards
Brad Mercer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 July 2014 via mobile

This Hotel for is Spectacular room is spacious with nice views, very modern and glamourous, very stylish.. a great place to take a Date to impress.. from arrival was greeted also and given exceptional customer service from a man named Logan. A real asset to the hotel industry. First impressions plus an amazing room gave me urge to write a review. Highly Recommended this hotel if u are in Brisbane. Have stayed at many boutique and exclusive and this is by far exceptional.

Stayed July 2014, travelled with friends
Helpful?
Thank SamRwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointsbrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review, 6 July 2014
Thanks for your fantastic review. We were delighted that you had a memorable stay and that the service and facilities exceeded your expectations. I agree that Logan is a great asset to our hotel and I have passed your comments on to him and he joins me in thanking you for your kindness.

We look forward to welcoming you back again soon.

Warm regards
Brad Mercer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hervey Bay, Australia
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 July 2014

The staff were all fantastic, very friendly and professional. The room was lovely and clean and quite generous in size. The only gripe I have is the lack of black out curtains. Our room appeared to have a blind on the top half of the window that did not extend down the length of the window. Maybe it was broken but black out curtains are a must in a hotel. Due to sheer curtains my four year old was awake when the sun cam up. Early rising is not conducive to a relaxing stay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dannate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointsbrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review, 3 July 2014
Thanks for your wonderful comments following your recent stay at the Four Points by Sheraton Brisbane. I'm delighted your had an enjoyable stay.

I was disappointed to note the comments regarding the black out blinds. These electric blinds are installed in every guestroom and the control switch is near the bed. Unfortunately you may have overlooked this on this occasion which impacted on your good nights rest.

We look forward to having the opportunity of welcoming you back in the not too distant future.

Warm regards

Brad Mercer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Brisbane

Property: Four Points by Sheraton Brisbane
Address: 99 Mary St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #44 of 160 Hotels in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:4 star — Four Points by Sheraton Brisbane 4*
Number of rooms: 246
Official Description (provided by the hotel):
Four Points by Sheraton Brisbane - Opening 3 March, 2014. Catering to both Business and Leisure guests, the Four Points by Sheraton Brisbane offers 246 stylishly appointed guest rooms and suites in a convenient location in the heart of Brisbane's CBD. Walk to the city's business areas, transport options, and shopping destinations. The attractions of Southbank are also within easy reach. Guests enjoy all of the facilities and services needed for a pleasurable stay including High Speed Internet Access in our welcoming lobby, a fully-equipped gym, all-day dining restaurant and casual cafe/bar. Plus, our 300 square metres of function space is great for both corporate and social events. SPG Members receive complimentary in room internet when booking direct. Book direct today. ... more   less 
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