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Pullman Brisbane King George Square
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Reviews (2,027)
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All reviewskg barthe executive loungeroom servicebalcony roomcity hallaccor membervalet parkingcentral locationqueen street mallreception areaan upgradecomfortable roomsbuffet breakfastwould stay againrooftop barlocation is excellentbusiness trip
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Reviewed 17 August 2012

I cannot fault a single second of our stay in the Sebel, King George Square. This was my husband's and my first weekend away since our second youngest child was born six years ago. We booked the hotel as a Wotif mystery hotel and we sure landed on our feet!! From the moment we checked in, to the moment we checked out, our stay was glorious. The staff were incredibly helpful and promptly attended to needs and questions. The room was lovely and the food in the restaurant and delivered by room service was divine.

We were so busy exploring Brisbane we didn't have a chance to check out the pool and gym facilities but if they are of the quality of the rest of the hotel, I'm sure they are excellent. The location of the hotel was fantastic as we were within walking distance to the Queen Street Mall and the CBD, as well as the City Cat and ferry stops.

The burning question - would I stay here again? Yes, in a heartbeat!!

  • Stayed: August 2012, travelled as a couple
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1  Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded 20 August 2012

Dear Guest,

Thank you for your feedback regarding your recent stay at The Sebel & Citigate King George Square Brisbane. It is great to hear that you could not fault the hotel and that the staff were so helpful and prompt. We do have some fantastic staff here at the hotel.

It certainly sounds like you and your husband had a fabulous weekend away and I will ensure your positive comments are passed onto our team.

Sincerely,
Grant Parnell
General Manager
The Sebel & Citigate King George Square Brisbane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2012

The hotel is inlocated central location - 1 block from central station, a few minutes to queen st and a nice 10-15 minute walk to south bank. The staff were friendly and as we were only in Brisbane for a short stay we found the concierge very knowledgable and was handy for booking tickets. However the room had a strong musty smell, possibly coming through the bathroom drains and the window was locked. The room was also little outdated and the bed was smaller than in the pictures on their website - the pictures show space between the pillows and side of the bed (more like a king size). Also the the pool heating was broken.

  • Stayed: August 2012
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Thank Trwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded 16 August 2012

Dear Guest,

I would like to thank you for your feedback regarding your recent stay at The Sebel & Citigate King George Square Brisbane. It’s good to hear that you thought the staff were friendly and knowledgeable.

In regards to the smell in the room and pool heating, I have passed your comments onto our Housekeeping and Maintenance teams for further follow-up. We are also excited that in the near future our Sebel tower will be getting a full refurbishment and our Citigate tower will be receiving some new soft furnishings.

I hope we can welcome you again in the future for a longer stay.

Sincerely,
Grant Parnell
General Manager
The Sebel & Citigate King George Square Brisbane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2012

We had some time in Brisbane and this was a perfect place to stay. Central location and easy walking distance to the riverfront and dining areas. Very comfortable beds and quiet as well. Place was very clean, efficient checkin service and helpful staff when getting directions. Breakfastw as also good here and woudl stay there again.

  • Stayed: December 2011, travelled as a couple
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1  Thank Tartarugas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded 13 August 2012

Dear Guest,

Thank you for your feedback regarding your recent stay at The Sebel & Citigate King George Square Brisbane. It’s good to hear that the hotel was centrally located for you with comfortable beds and quiet rooms and happy you thought the staff were efficient and helpful.

We are always pleased to receive such positive feedback and I will ensure your comments are passed onto our team.

Sincerely,
Grant Parnell
General Manager
The Sebel & Citigate King George Square Brisbane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2012

Stayed at the Sebel Citigate over a weekend - as it was convenient for a conference I was attending in Brisbane. Classified as a 'queen superior', the room was on the 13th floor - thank fully well away from the noisy bar. It was smaller than I expected but fairly comfortable for a short stay and there was quite a good veiw.

One the plus side, the hotel is well located - it is an easy stroll into the CBD. The foyer area is quite attractive. On the not so good side - the little 'coffee shop' closed mid-afternoon. It was possible to get coffee in the bar and still use the tables in the coffee shop but that seemed a rather surprising arrangement for a hotel classified as 4.5 star. I had an early start on both mornings and so just wanted coffee and toast. This isn't served in the breakfast room for some reason so I was directed back to the little coffee shop which opens before 7 a.m. I must say that the person who serves in the coffee shop at the weekend was really pleasant and helpful. Definitely - very good.

A couple of comments about the room - the towels had a greyish tinge - and the sheet on the duvet was just folded over (and so came off in the night). Minor points maybe - but still all part of the general impression.

Room Tip: We were on the 13th floor - it was quiet and the view was pretty good. The room was near the lift - but that wasn't a problem.
  • Stayed: August 2012, travelled on business
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Thank Marian_QLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded 13 August 2012

Dear Guest,

Thank you for your feedback regarding your recent stay at The Sebel & Citigate King George Square Brisbane.

We think the hotel is well located too but I would like to apologise that you were sent to Espresso Bar for coffee and toast in the morning. This is not normal procedure and I will ensure your comments are passed onto our food and beverage team. I will also pass your comments regarding the linen onto our housekeeping team for follow-up.

It is through feedback such as yours, that we can improve our service and standards to meet our guests needs.

Sincerely,
Grant Parnell
General Manager
The Sebel & Citigate King George Square Brisbane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2012

Had a great time at this hotel.. my only thought would be that its nots really a 5 star hotel.. id say more of a 4-4.5 star hotel
still had a great time.. we got a free upgrade to a balcony room and a free bottle of wine on arrival.. it was a great rest away from the teenage children, even if it only was one night .

Room Tip: the balcony room with a view to the old church across the way... any other room has views to the office buildings,which isnt stated when booking
  • Stayed: August 2012, travelled as a couple
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Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded 13 August 2012

Dear Guest,

I would like to thank you for your feedback regarding your recent stay at The Sebel & Citigate King George Square Brisbane. I hope you enjoyed your upgrade and complimentary bottle of wine.

We are grateful to receive positive feedback and I will ensure your comments are passed onto our team.

Sincerely,
Grant Parnell
General Manager
The Sebel & Citigate King George Square Brisbane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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