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“Great hotel in a great location”
Review of Emporium Hotel

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Emporium Hotel
Ranked #2 of 160 Hotels in Brisbane
Certificate of Excellence
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1,160 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
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English first
Sydney
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 March 2008

Good hotel, good location. The Emporium complex has some good (and not so good/overpriced) restaurant choices and round the corner, 5 mins walk to James Street there are some nice cafes and bars. Regular buses into town, not far from the airport - about 20 mins. This hotel is not in the middle of an intersection as one of the other reviews notes - it is a new complex though. The staff were all friendly and helpful, one of the concierges went out of his way to find us a good restaurant on a public holiday. Very early morning cabs etc booked for us on time.
The room was good - excellent facilities, I'd stay there again for sure.
Couldn't really fault the room or the service we had - the pool is small-ish but lovely.
The bar though - the cocktails were awful. Better to walk into James St and try Cru - excellent cocktails there and great wine list. In James St theres' a good deli called spoon and a produce market for breakfast. Within the Emporium complex: depot is also a good breakfast option (it was closed for dinner when we were there) Mecca Bah, was a bit overpriced and not great. Three on the other hand was excellent when we tried it.

  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank BL1Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
1 review
Reviewed 12 March 2008

This hotel was simply fantastic - great room, great service and great location (close to the best restaurants and shops in Brisbane). It is not in the located in the city centre but in the coolest suburb in Brisbane at the moment -The Valley which is about 2 mins from the city centre. (driving - walking probably would takes about 15mins) I could not fault anything about this hotel - everything has been impeccably done. I would recommend it to anyone looking for a fab time in Brisbane!

  • Liked — It's amazing decor and style
  • Disliked — Nothing!
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank emmamcg60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
99 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 29 February 2008

Had a great overnight stay at the Emporium in late February 2008. The hotel is set in a new residential-commercial precinct that is about 20 minutes from the airport.

Check-in procedure was quick, polite and efficient. No offer to show us to our room. Staff throughout the stay were friendly, and were able to answer questions about the local area, transport and airport transfers.

Booked a King suite, which was large, spacious and quiet at night, despite facing the street. It’s more than large enough for a stay of several nights or more. The room features a marble kitchenette (see photo) that includes a small microwave and a small dishwasher. Essentially the kitchenette could really only be used to reheat food, and as such, the dishwasher seemed a bit redundant. That said, the design of the kitchenette is stylish, and it’s nice to have a large preparation space in the room. The bathroom is large and finished in white marble (see photo); there is a concealed washer/dryer inside. There is nightlight in the bathroom that I thought was a nice and practical touch. The wardrobe hanging space is surprisingly small for a hotel room, let alone one as large as this. I’m estimating that the hanging space would be 50 cm wide. As one would expect for a hotel opened less than a year ago, everything is clean and new. The air-conditioning (absolutely essential here) worked perfectly on the day we arrived, but patchily the next.

Hotel facilities include a lovely rooftop pool with district and city views. There is a tiny gym that contains two treadmills, and elliptical walker and some dumbbells, but there is a large gym (Goodlife Health Club) about 5 minutes’ walk away in the City Homemaker complex on Wickham St.

I thought the Emporium complex and its location in Fortitude Valley was excellent. The complex contains more than 10 restaurants and cafés, which are good rather than great. (The service, whilst warm, is slow.) There is additional retail including a bookshop, fashion retail and a supermarket. Five minutes’ walk away is the James St market complex, with more cafés and retail. The centre of Fortitude Valley is about 10 minutes on foot, which includes Brisbane’s small Chinatown, pubs and clubs. For a leisure weekend, the hotel is perfectly sited.

Check-out is at 11:00, and a request for a late check-out resulted in an offer to use the room till 12:30. The staff said that beyond this, we would have to pay an hourly rate to use the room. Given the hotel was quiet, I think it would’ve been a nice gesture to be flexible on this. On further request, they did allow us to use the pool and pool shower (without charge) in the early afternoon.

Overall, I was very pleased with the hotel, and would definitely stay here again.

  • Liked — Large room, and a great location.
  • Disliked — No late check-out
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HardieBoys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brisbane
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 January 2008

We stayed at Emporium for one night. We needed a good rest but was disappointed that we were disturbed at 8pm by housekeeping just to make our bed??We also had to wait 20minutes for milk to arrive in the morning. For a five star hotels we expected better service having stayed at other five star hotel around the area . Also we did not need valet parking but they insisted and spent like half hour parking our vehicle. Overall did not really get the privacy we needed and the staff was not friendly. To be precise the girl on reception she was quite ,However having bad service, we thought the rooms were clean and lavished. But we won't be staying again.

  • Liked — the bed
  • Disliked — the staff,service
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank gogreenBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emporium Hotel

Property: Emporium Hotel
Address: 1000 Ann St | Fortitude Valley, Brisbane, Queensland 4006, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 160 Hotels in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Emporium Hotel 5*
Number of rooms: 102
Official Description (provided by the hotel):
Winner - Australia's Leading Boutique Hotel - World Travel Awards 2017, 2016, 2015. Emporium Hotel is Australia's most awarded boutique luxury hotel, presenting a tangible vision of contemporary elegance and highly personalised service. The hotel has 102 beautifully appointed studio suites, rooftop lap pool, sauna, gymnasium, conference centre, 24-hour in-suite dining, Concierge, spectacular award-winning Cocktail Bar and Belle Epoque Patisserie. All suites feature a state-of-the-art entertainment system, Bose stereo, movies-on-demand and 10 free cable TV channels. Guests will find a marble kitchenette and private laundry facilities in every suite. Each private bathroom has a glass-enclosed marble shower with luxury Molton Brown or Etro toiletries. Some suites include a spa bath and balcony. The hotel is located in the Emporium lifestyle precinct in Fortitude Valley –a haven for lovers of fashion and food – just minutes from Brisbane's city centre and chic Valley nightlife. ... more   less 
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