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“The staff are the icing on the cake.”

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Econo Lodge City Star Brisbane
Ranked #122 of 157 Hotels in Brisbane
Surrey
Level Contributor
99 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 303 helpful votes
“The staff are the icing on the cake.”
4 of 5 bubbles Reviewed 14 May 2014

This hotel has a lot of plusses going for it: free wifi, secure parking, a swimming pool in a private courtyard setting and with it being in a good location at Kangaroo Point just off the main road, this means good transport links into the city too.

A few niggles meant that it lost a star or so along the way, some of which might be worth noting here:

Wifi relates to overall stay in hours for use by 1 device only.

The underground car park is only unlocked from 10pm through 6am so if you need access outside of these times, be sure to park on the private forecourt immediately outside and not within the gates.

Watch out for the bedside units which are not fixed onto the walls so when you pull the fantastically large and deep drawers out, the whole unit tips forward.

The rooms are spacious but the shower rooms are rather compact, with a sliding door that doesn’t quite offer the total discretion you might prefer when sharing a family room. The bathroom also seemed to suffer from an ant problem.

The staff were quick and efficient at attending to any problems whenever necessary though. Not only are they a mine of information but they couldn’t ‘be more polite, friendly and helpful either, day or night. How refreshing.

They definitely make this a hotel well worth choosing.

Foodie Tip: There is an all night supermarket across the road serving hot food right through to the early hours of the morning, but for some excellent pub grub with meal deals, try the ‘Piney’ just over the green across from the hotel.

Room Tip: We had a room facing the front of the hotel and weren't disturbed by traffic day or night althou...
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank viviko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManageratCityStar, Manager at Econo Lodge City Star Brisbane, responded to this review, 31 May 2014
Dear Viviko,

Thank you for choosing to stay at our property.

I would also like to thank you for the detailed, lovely review which has become part of the valuable market information when determining upgrades and renovation in the future.

It is encouraging to hear that you enjoyed all our facilities here and find them pleasing such as the wifi, swimming pool.

Just to let you know, car park gates can still be opened after hours with prior notice.

I look forward to the opportunity of welcoming you back in the not-too-distant future.

Your sincerely,

Angela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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88 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Australia, Gold Coast
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 10 May 2014

Customer service and cleanliness 5 ***** Cannot fault the staff or the presentation of the accommodation. The staff extremely friendly and the rooms were extremely clean. There were no toiletries' other than pump pack in the shower so make sure you pack what you need. Had a hot shower at night but tepid in the morning. The road noise was bad but the bed was extremely comfortable. I would stay again but ask for a room at the back of the building to reduce the road noise. But need to again say the customer service was at a 5 star level - could not believe that this level of service still existed in Australia. Also good value

Room Tip: Ask for a room that does not face the road as it is very noisy
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bree L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManageratCityStar, Manager at Econo Lodge City Star Brisbane, responded to this review, 31 May 2014
Dear Tarong,

Thank you for choosing Econo Lodge City Star as your accommodation in Brisbane.

It is delightful to hear that you enjoyed your stay and thought so highly of our customer service. We promise we shall continue to do our utmost to upkeep the reputation.

Thank you again for your lovely review and I look forward to the welcoming you back.

Yours sincerely,

Angela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
78 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

A short distance from the city was just what we wanted, this was perfect.
Comfy, spacious and quiet, what more could we ask for.
Onsite parking easy and plentiful, as well as being secure overnight.
The pool and outside seating area was a pleasant surprize, which we used on 2 afternoons.
The staff could not do enough for us and are a tribute to the hotel, being its greatest asset.
Would recommend :-)

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rich850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManageratCityStar, Manager at Econo Lodge City Star Brisbane, responded to this review, 26 April 2014
Dear Rich850,

Thank you for your lovely review.

I am delighted to learn that you found our property has everything you needed while staying in Brisbane. It is undoubtedly the combination of several good attributes we have on offer, such as: good location, spacious and clean rooms, free Foxtel channels, complimentary car park, free Wifi, and a well maintained swimming pool for our guests to relax with a glass of wine watching the sunset till the end of the day.

Being a closely knitted service team, we are determined to provide our guests with personalised service which hopefully enhances your experience on our property.

I am truly grateful that you recommend our property and hope that I shall have the opportunity of welcoming you back again in the not-too-distant-future.

Yours in Service,

Angela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 15 March 2014

Read someone else's review about staff being "overly friendly and helpful" and laughed because I didn't think that type of customer service still existed. Well it does exist still at this hotel.

Had a room by the pool which was nice and clean. Room looked like it had recently been redone. New bathroom fixtures.

Close to South Bank and shopping recreation.

Would definitely stay here again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AgTraveler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManageratCityStar, Manager at Econo Lodge City Star Brisbane, responded to this review, 16 March 2014
Thank you for choosing to stay at our property and your subsequent review.

As the Operations Manager, I am delighted to hear that we have lived up to your expectation and most importantly, your pleasant experience has served as a great encouragement to our team. We promise you that we will continue to do our best to serve our respectable customers.

We look forward to welcoming you again in the not-too-distant future.

Kind regards,

Angela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macleay Island, Australia
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 January 2014

We stayed in this motel for a hospital appointment (Princess Alexandra) which is just up the road. The staff were overly friendly and helpful. The unit was large, clean and comfortable. Air conditioned, tea and coffee, good size TV with clean carpet and window drapes. The bathroom was small but serviceable.The grounds and pool were very well maintained. The breakfast menu look great but I was fasting so couldn't have breakfast. Across the road is a 24/7 IGA. Thai restaurant across the road from the Pineapple Hotel on the same side. Further up is a Chinese restaurant and KFC near by. The Gabba is very close and walking distance for the fit.
The unit is just 30mts from The Pineapple Hotel where we had lunch in the Steakhouse. Expensive but great food. Drinks are a little pricey but you are in a pub so you expect it.
We would stay in this motel style unit again. The rates were very good. It is on a major road (Main Street) but had a comfortable sleep.
Thank you Econo Lodge City Star for a comfortable night.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annie4jewells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 January 2014

It's just great to be greeted at reception by friendly, courteous staff members and find your room to be clean & with all the necessary hotel supplements and up to your expectations. Parking on site at no extra charge and even a pool, plenty of eateries around and walking distance to the Gabba - Bris

Room Tip: Ask for a room away from the main road
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fLASH-Qld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 28 October 2013

We stayed here one night before a flight because it was affordable. Also, We had a car so we needed a place with parking which is somewhat difficult to find in Brisbane. The location isn't very accessible without a car. Our room was huge, with three beds, but the bathroom was tiny. My main complaint was the strong, smoke smell in the supposedly non-smoking room. The smell was terrible and it did not go away when we tried to air it out. They need to enforce their non-smoking policy.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elbrew24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Econo Lodge City Star Brisbane

Property: Econo Lodge City Star Brisbane
Address: 650 Main St | Kangaroo Point, Brisbane, Queensland 4169, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Business Centre with Internet Access Free Parking Swimming Pool
Hotel Style:
Ranked #122 of 157 Hotels in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Econo Lodge City Star Brisbane 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
Econo Lodge City Star Brisbane is conveniently located at Kangaroo Point in Brisbane. It's close to the CBD, with buses right outside the motel to the CBD. You can also take a 15 minute walk to the ferries to go to the CBD. We're situated opposite to a pleasant park and we're just 5 minutes walk away from the Gabba (Brisbane Cricket Ground), the Kangaroo Point Cliffs, Southbank, Shaftson University, and the Story Bridge climb. ... more   less 
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