We stayed at the hotel in Dec. Overall we were very happy with the 2 bedroom apartment we had. It was very spacious and well located. I agree with other reviewers that this hotel could be so much better managed. The most critical things that management needs to deal with are the cleaning and the staff. Both of our bathrooms had not been properly cleaned. The showers had black/pink stain on the . Also, after meals and at the end of the day, there was no way to clean/sweep the floors. If you miss the 2 hour housekeeping window, which we did because our baby was sleeping, your room does not get cleaned. Also note that depending on the rate you pay, a vacuum may not be included.
An interaction with a staff member at reception left me cold. After a cleaner accidentally broke one of our belongings iin front of us in our room, I was on my way out and went to report this to reception. The very helpful young man behind the desk told me that he didn't like my attitude!
- Fitness centre