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“Good location but in need of a make over and some new staff!”

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Oaks Festival Towers
Ranked #55 of 158 Hotels in Brisbane
Preston, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location but in need of a make over and some new staff!”
Reviewed 11 November 2013

We were allocated a two bedroom/bathroom apartment, which for two of us was more than adequate! The apartment was tidy and clean but looked rather tired and drab, some furnishings looked a bit dog eared too.

I would have been prepared to stop there again if it wasn't for some of the rudist, uncustomer focussed, couldn't care less, reception staff i've ever encounter.

To be fair, some were very good but others are in the wrong job!
By way of example: I went to check out and the two girls on reception just ignored me and continued having a chat. Eventually i said to one of them, politely, i wanted to check out. Without even looking up and making eye contact she put her hand out for my room card. I handed it over, still no eye contact, she continued her conversation with her friend whilst checking my account. She never enquired as to whether i had a good stay or if everything had been satisfactory. In fact she didn't utter a word, or look at me at all, until she became aware i was still stood there. She looked up and said in a frosty voice "Well? that's it"
She obviously hasn't read, "how to make friends and influence people"

Management definately need to introduce a customer care course!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 187062Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OFTB, Manager at Oaks Festival Towers, responded to this review, 13 November 2013
Thanks for being candid about your customer service experience during your recent stay at Oaks Festival Towers. Although its not pleasant to learn that your encounter with some team members on departure was not up to standard, it does provide a candid reminder that all team members must on their game at ALL times. The team at Festival regularly recieve praise for their helpful warm nature, and they were disappointed to learn that you experineced the opposite when checking out. We hope to have the opportunity to put this right if you choose to stay with us again in the future.
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629 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
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English first
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 November 2013 via mobile

Had been eyeing off the pool and spa here when staying at another hotel. We weren't disappointed. We had dinner on the 4th floor BBQ area and then a swim and a spa. Great atmosphere. We paid for a room on the lower floors and had no views which I assumed and an extra tiny balcony- I did expect this to be bigger. The apartment was functional. Good kitchen and laundry area. Nice lounge area but the couch did need updating- freyed and marks on it. The beds were super comfy but the room was small. Next time I would get a two bedroom as I was sharing with a friend and get a room on the higher floors with a view but what we had was great for what we needed.

For location and the pool area I would stay again.

Also staff were super helpful!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kl27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OFTB, Manager at Oaks Festival Towers, responded to this review, 13 November 2013
Thanks for letting us know about your experience during your recent stay at Oaks Festival Towers. We're pleased that most aspects of the apartment and facilities met your needs. If there are any special requests we can assist with next time you plan to stay, just give us a call and we'll do our best to oblige.
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A TripAdvisor Member
Reviewed 10 November 2013 via mobile

Would thoroughly recommend - stayed in a 2 bedroom apartment with girlfriends and couldn't fault the location, room and facilities - great staff too - attentive and helpful. Kitchen, laundry, lounge room, 2 bathrooms and a big sunroom, comfy beds

Stayed November 2013, travelled with friends
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OFTB, Manager at Oaks Festival Towers, responded to this review, 11 November 2013
Thank you for you kind words and choosing to stay at Oaks Festival Towers. It is excellent to hear that we have been able to meet you requests and have been part of your stay. I will be passing this information onto our staff and we look forward to hosting you again in the future.
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Auckland Region, New Zealand
Level Contributor
238 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 7 November 2013

We were attracted to this accommodation due to our 2am arrival from a Singapore flight, and we were quickly processed from 24 hours reception desk. The location was also very close to Hertz Rentals office and therefore after a comfortable sleep and breakfast we walked a few steps to our rental for Queensland touring. Typical Oaks accommodation with satisfactory standard of furnishings and facilities. Staff service was unexceptional but the accommodation was fit for purpose.

Room Tip: Seek a higher floor for superior views. We requested later check-out due to very early morning arriv...
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Stayed October 2013, travelled as a couple
Helpful?
1 Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OFTB, Manager at Oaks Festival Towers, responded to this review, 11 November 2013
Thank you for choosing to stay at Oaks Festival Towers. It is excellent to hear that we were able to accommodate your needs especially after having a late night flight. Our location is in prime position with many restaurants, cafes and tourist facilities close by to the hotel. We look forward to welcoming you again soon.
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Darwin, Northern Territory, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 October 2013

they booked me in a room with only a shower with an infant, people smoking in the non smoking building irritated my sons asthma and caused him to have an attack after complaining 3 times the staff said they couldn't do anything except change my room. I would NOT recommend this place to my worst enemy.

Room Tip: Dont book here better off staying somewhere else
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dannielle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OFTB, Manager at Oaks Festival Towers, responded to this review, 29 October 2013
Thank you for contacting us regarding your stay. It is disappointing to hear that your stay was an unfavourable one. I would like to apologize for the inconvenience of the cigarette smell and that it has irritated your son’s asthma; I can understand this would have been stressful for you. Oaks Festival Towers is a non-smoking, strata titled building which consists of permanent residents, tenants and guests. We are not always able to control smoking acts caused by our residents. I believe our staff followed correct procedure by offering to accommodate you in another apartment on a different floor. Once again I apologize for the inconvenience you had during your stay.
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Crystal Cove, Barbados
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 October 2013

Our room was quite high up so we had pretty good views overlooking the city and beyond, the room was well equipped, modern and spacious. The hotel is ideally located in the middle of the city so it was easy to get to everything by foot, although we also had a car as we wanted to explore areas outside of the city including the Gold Coast and a Whale Watching Cruise to/from Tangalooma (Moreton Bay), both of which are a MUST DO if you go to Brisbane, both were amazing experiences.

Room Tip: Rooms higher up are a must.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank giggles9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OFTB, Manager at Oaks Festival Towers, responded to this review, 27 October 2013
Thanks for including Oaks Festival Towers in the positive review of your recent visit to Brisbane. It sounds like you had a very enjoyable time and we're very pleased that we were able to be part of that as your accommodation provider whilst staying in our city. Hopefully we may have to opportunity to host your and /or your friends and family again at some stage in the future.
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Mareeba, Australia
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 October 2013

I mistakenly booked the Oaks Festival Towers instead of our usual Oaks on Charlotte & was so disappointed as it was a favourite. When we arrived we were pleasantly greeted then quickly up to our 2 bedroom unit on the 37th floor. Well disappointment soon turned into elation!! the unit was fantastic, the views over the Brisbane river & city magnificent. The Unit had everything we needed, plus a sitting area with uninterrupted views, not for the faint hearted! The bed was so comfortable & the shower water pressure excellent. The staff were very friendly & accommodating. Certainly our new place to stay in Brisbane right in the city centre, just 2 minutes walk to Queens street mall.

Room Tip: Ask for a unit overlooking the river, as fantastic views especially at night
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J01962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OFTB, Manager at Oaks Festival Towers, responded to this review, 27 October 2013
Thanks for the glowing feedback following your recent stay with us at Oaks Festival Towers. We're so pleased to learn that you were pleasantly surprised and look forward to welcoming you for many more enjoyable visits in the future. I passed on your comments to the entire Festival Towers team at our morning meeting and they were very appreciative of your kind words.
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Additional Information about Oaks Festival Towers

Property: Oaks Festival Towers
Address: 108 Albert Street, Brisbane, Queensland 4001, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Spa Suites Swimming Pool
Hotel Style:
#7 Spa Hotel in Brisbane
#52 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Oaks Festival Towers 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Located in a prime position and providing spacious modern design, first class technology and facilities, is Oaks Festival Towers. Guests can sample top restaurants and late-night bars, irresistible shopping, galleries, theatres, movies and museums which are all nearby. Oaks Festival Towers comprises of one and two bedroom contemporary, self-contained apartments each with a private balcony and city views. ... more   less 
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Also Known As:
Oaks Festival Towers Hotel Brisbane
Oaks Festival Hotel

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