We were allocated a two bedroom/bathroom apartment, which for two of us was more than adequate! The apartment was tidy and clean but looked rather tired and drab, some furnishings looked a bit dog eared too.
I would have been prepared to stop there again if it wasn't for some of the rudist, uncustomer focussed, couldn't care less, reception staff i've ever encounter.
To be fair, some were very good but others are in the wrong job!
By way of example: I went to check out and the two girls on reception just ignored me and continued having a chat. Eventually i said to one of them, politely, i wanted to check out. Without even looking up and making eye contact she put her hand out for my room card. I handed it over, still no eye contact, she continued her conversation with her friend whilst checking my account. She never enquired as to whether i had a good stay or if everything had been satisfactory. In fact she didn't utter a word, or look at me at all, until she became aware i was still stood there. She looked up and said in a frosty voice "Well? that's it"
She obviously hasn't read, "how to make friends and influence people"
Management definately need to introduce a customer care course!
- Official Description (provided by the hotel):
- Located in a prime position and providing spacious modern design, first class technology and facilities, is Oaks Festival Towers. Guests can sample top restaurants and late-night bars, irresistible shopping, galleries, theatres, movies and museums which are all nearby. Oaks Festival Towers comprises of one and two bedroom contemporary, self-contained apartments each with a private balcony and city views. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, TravelUp, Hotels.com, Odigeo, Southall Travel, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Oaks Festival Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Oaks Festival Towers Hotel Brisbane
- Oaks Festival Hotel